Tim Hurles and Paul Gibbins - Making it Happen: Helping Organisations Move to a User Centred Design Model of Delivering Products and Services
Government organisations are starting to move towards a user-centric approach to designing and creating services. We have been assisting some of them in this transition and will share our experiences so far.
Our recent work with Transport for London (TfL) and the Metropolitan Police Service amongst other has been focused on users’ needs and behaviours, and UCD methods have been brought to bear to identify and solve a range of problems.
Often this involves helping organisations change and evolve to allow UCD processes to function effectively within them. The talk will illustrate how we've used UCD both for end solutions and to help the organisations themselves adopt UCD.