UC for Cloud Apps


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  • Now, if Google or other SaaS based applications are on their radar, Agencies can take comfort in knowing that esnatech is the first enterprise business application to bridge support for SaaS Service such as Google apps and Salesforce.com With the broad base of PBX integrations that esnatech supports either individually or simultaneously, all doors will be open to esnatech customers regardless of whether it is an Avaya, Cisco, NEC, MItel, Nortel or Cloud PBX environment. Also remember that we are both backwards and forwards (SIP or TDM) compatible on the various releases of IP or TDM PBX releases from these companies.
  • UC for Cloud Apps

    1. 1. for
    2. 2. Recent Awards and Industry Recognition
    3. 4. Customers A Division of
    4. 5. Esnatech Top down UC practice User/ Business driven <ul><li>TOP down approach to Unified Communications </li></ul><ul><ul><li>Works with existing infrastructure </li></ul></ul><ul><ul><ul><li>Legacy PBX /ipbx and or phone system </li></ul></ul></ul><ul><ul><li>Works with existing core business applications </li></ul></ul><ul><ul><ul><li>CRM/SFA/ERP </li></ul></ul></ul><ul><ul><li>Consolidates costs in each separate technology into one cost effective license </li></ul></ul><ul><ul><li>Consolidates costs of management and deployment </li></ul></ul><ul><ul><li>Enable organization to migrate to Cloud based applications yet retain key/core voice solutions </li></ul></ul><ul><ul><li>Future proofs your technology investment </li></ul></ul><ul><ul><ul><li>Supports future IP and or Cloud computing direction </li></ul></ul></ul>
    5. 6. Customer Issues current setup Cisco Call Manager Cisco UNITY MS Exchange UM Services SIP SIP MS OCS
    6. 7. Migration causes functionality loss Cisco Call Manager Cisco UNITY <ul><li>Lose Enterprise Voice Integration: </li></ul><ul><ul><li>Phone presence </li></ul></ul><ul><ul><li>Desktop dialling </li></ul></ul><ul><ul><li>Unified Messaging </li></ul></ul><ul><ul><li>Phone access to GroupWare </li></ul></ul>SIP SIP Presence server
    7. 8. UNITY Upgrade solution Migration enabling and retaining UC Cisco Call Manager <ul><li>Enables Full UC Services </li></ul><ul><ul><li>Phone presence with Google Talk </li></ul></ul><ul><ul><li>Desktop dialling </li></ul></ul><ul><ul><li>Unified Messaging with GMAIL </li></ul></ul><ul><ul><li>Phone access to GroupWare </li></ul></ul>SIP/SIP CSTA/TAPIXMPP Secure IMAP services Web services Google API’s Cisco Presence server Cisco UNITY XMPP XSMTP relay
    8. 9. Esnatech /Google Positioning Recent Awards and Industry Recognition <ul><ul><li>Alternative to Microsoft Unified Communications Portfolio </li></ul></ul><ul><ul><ul><li>Replacement for following Microsoft servers and applications </li></ul></ul></ul><ul><ul><ul><li>Exchange server 2007/2010 with Unified Messaging </li></ul></ul></ul><ul><ul><ul><li>MS Office Communication server </li></ul></ul></ul><ul><ul><ul><li>Microsoft Speech Server </li></ul></ul></ul><ul><ul><ul><li>Microsoft Mobile OCS client </li></ul></ul></ul><ul><ul><ul><li>Esnatech’s UC for Google apps application suite delivers richer portfolio in ubiquitous format- Greater interoperability with much smaller footprint and costs </li></ul></ul></ul>
    9. 10. Esnatech Application Architecture
    10. 11. Gmail Unified messaging Integrates with any phone system to deliver voice and fax access from GMAIL and Email access over the phone. Google talk Rich Phone Presence Integrated phone presence with Google talk to see who is on or off the phone and initiate click to dial off your phone ext. Calendar integrated mobility Personal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality Knowledge Screen pops Desktop look up using Google search based on incoming caller ID and name to provide adhoc call center functionality UC web services Both desktop and web gadgets enable full dialing , presence and corporate phone search functionality from any OS or browser Google Fax services Google apps integrated fax services for fax messaging with Gmail and outbound faxing from Google docs and Gmail Google Android PBX integration integrated Android OS devices with existing phone system and PBX for station to station dialing and inbound and outbound calling of enterprise PBX Speech access to Apps Navigate Google Contacts, Calendar, and Gmail over the hone leveraging DTMF and speech commands for offline hands free access to your Google apps account Google Apps Portfolio
    11. 12. Enabling Smart phoned integration to your existing voice network <ul><ul><li>Enables Android/Blackberry/iphone/& windows Mobile OS devices to replace desktop phones </li></ul></ul><ul><ul><li>Integrate LIVE find me follow me of calls with Google Calendar </li></ul></ul><ul><ul><li>Access Google Meeting appointments over the phone </li></ul></ul><ul><ul><li>Integrates devices with existing PBX with no programming and or upgrade </li></ul></ul><ul><ul><li>All live communications are tracked and logged- Voice calls and IM </li></ul></ul><ul><ul><li>Leverage LCR of PBX to initiate and drive live voice traffic </li></ul></ul>Accelerate Smartphone deployments in the enterprise with desktop phone replacement
    12. 13. Esnatech Value to Google apps users <ul><ul><li>MICROSOFT Alternatives to UC </li></ul></ul><ul><ul><ul><li>Delivers full UC portfolio at a fraction of the cost and foot print compared to other Complete Microsoft suite </li></ul></ul></ul><ul><ul><ul><li>Alternative position with Google integration </li></ul></ul></ul><ul><ul><ul><li>Add on to core Microsoft servers for greener more cost effective Microsoft UC </li></ul></ul></ul><ul><ul><li>Enables interoperability with any phone system and mobile device Driving UC sales on non VoIP opportunities including Centrex, and TDM based customers </li></ul></ul><ul><ul><li>Solves budget/cost & Management issue with the ability to flatten and consolidate primary voice applications across all their locations </li></ul></ul><ul><ul><li>Works across any OS or business infrastructure - minimum cost of deployment, maximum access to communication tools </li></ul></ul><ul><li>“ Exchange holds approximately 70 percent of email market share today, but over half of Microsoft’s customers are still running Exchange 2003. This means most customers are currently working with 7 year old email technology.” </li></ul>
    13. 14. Extension of your voice infrastructure
    14. 15. Esnatech enterprise architecture options <ul><ul><li>Single Server </li></ul></ul><ul><ul><ul><li>100 concurrent calls </li></ul></ul></ul><ul><ul><ul><li>5000 users </li></ul></ul></ul><ul><ul><ul><li>Software based </li></ul></ul></ul><ul><ul><ul><li>Virtualized – VM Ware version 8.0 </li></ul></ul></ul><ul><ul><ul><li>Sybase Directory </li></ul></ul></ul><ul><ul><li>High Availability </li></ul></ul><ul><ul><ul><li>Geo Redundancy </li></ul></ul></ul><ul><ul><ul><li>Software based </li></ul></ul></ul><ul><ul><ul><li>Up to 8 00 concurrent calls </li></ul></ul></ul><ul><ul><ul><li>30000 plus users </li></ul></ul></ul><ul><ul><ul><li>running sync and standalone database </li></ul></ul></ul><ul><ul><ul><li>Edge messaging </li></ul></ul></ul><ul><ul><ul><li>Geo Redundancy </li></ul></ul></ul><ul><ul><ul><li>Live Sync and Auto failover </li></ul></ul></ul><ul><ul><ul><li>Sybase technology among geo redundant architecture to manage million plus transactions </li></ul></ul></ul>
    15. 16. Integrating voice with SF.com
    16. 17. <ul><li>Key features </li></ul><ul><ul><li>Screen pops on incoming calls </li></ul></ul><ul><ul><li>Click to dial from any page </li></ul></ul><ul><ul><li>Unified messaging with Google apps/Salesforce.com </li></ul></ul><ul><ul><li>Logged events- incoming outgoing calls </li></ul></ul><ul><ul><li>Integrated Google talk Presence </li></ul></ul><ul><li>Requirements </li></ul><ul><ul><li>Esnatech UC application version 7.1 or greater </li></ul></ul><ul><ul><li>Unified Communications desktop license </li></ul></ul><ul><ul><li>Salesforce.com CTI script license for the Esnatech UC server </li></ul></ul><ul><ul><li>UC client manager 8.0 installed on the desktop </li></ul></ul>Features & Requirements
    17. 18. Esnatech UC server logs into hosted application on users behalf as 3 rd party application UC server Logs into SF.com using API to find matching records to incoming caller id UC server pops up default browser with matching /Account/ contact or new contact based on Caller ID Triggers embedded SF.COM CTI dialer to initialize on login All incoming and outgoing calls logged in the appropriate contact record in SF.com LAN Esnatech UC server PBX LAN Phone network Caller User is logged into UC server via desktop software Desktop software is logged into Saleforce.com via API and security token Architecture CO
    18. 19. <ul><ul><li>Install Esnatech UC Salesforce Script on the desktop by activating plug in </li></ul></ul>Setup
    19. 20. <ul><ul><li>Configure UC client software to use Salesforce script: </li></ul></ul>Setup continued
    20. 21. <ul><li>Incoming call control and pop up </li></ul><ul><li>Call Comes in UC pops call control </li></ul><ul><li>UC logs into SF.com to find record </li></ul><ul><li>Pops up browser with matching record </li></ul>
    21. 22. <ul><li>On call provides dialog box to toggle between records and calls </li></ul>Managing calls from SF.com
    22. 23. Dialing from Contacts
    23. 24. Dialing from leads
    24. 25. Dialing from any record
    25. 26. <ul><ul><li>Esna UC will integrate any trusted address for the user </li></ul></ul>Dialing with Native Salesforce dialer
    26. 27. <ul><ul><li>Esnatech application Federates phone status into Google talk with native access from Salesforce.com </li></ul></ul>Presence integration with Gtalk
    27. 28. Unified messaging with SF.com <ul><li>You can quickly associate voice messages, faxes, and Conversations with records in Salesforce.com </li></ul>
    28. 29. Integration of Voice Gadget <ul><li>Provides integrated voice tab for Voice Integration </li></ul><ul><ul><li>Dialing </li></ul></ul><ul><ul><li>Mobility settings </li></ul></ul><ul><ul><li>Presence configuration </li></ul></ul><ul><ul><li>Faxing </li></ul></ul><ul><ul><li>Directory lookup </li></ul></ul><ul><ul><li>Integrated as Native SF.com TAB </li></ul></ul>
    29. 30. <ul><li>Value of UC with cloud computing </li></ul><ul><li>No software to install in salesforce.com </li></ul><ul><li>Bundled with UC desktop licensing </li></ul><ul><li>Works across all browsers </li></ul><ul><li>Does not require user to be logged into salesforce.com to operate </li></ul><ul><li>Fixed cost with no monthly charges </li></ul><ul><li>Links any phone system or mobile device to Salesforce.com </li></ul><ul><li>Intelligent lookups: </li></ul><ul><ul><li>Uses caller ID on incoming call find matching contact </li></ul></ul><ul><ul><li>On duplicate contacts it pops up account record </li></ul></ul><ul><ul><li>On no record it can auto create new </li></ul></ul>Value of UC services
    30. 31. Packaging Packaging Basic UM Advance UM UC user Conference session Price per user $30 a user a year $45 a user a year $70 a user a year $120 per attendee per year- no usage charges Applications supported Unified Messaging with GMAIL/Salesforce.com Yes Yes Yes Outbound faxing N/A N/A Yes Dialing and screen pops from Google apps & SF.com N/A N/A Yes Advance add on options Speech server- Speech routing and dialing Yes Yes Yes Speech access to Gmail with TTS N/A Yes Yes CRM gateway N/A N/A Yes Mobile UC Clients N/A N/A Yes
    31. 32. Chatter UC services Chatter Integration Unified presence: Chatter updated automatically with your current presence “ Chatter Posts” Via e-mail or over the phone Listen to Chatter updates over the phone Embed calender and phone status in Chatter profile so users can see live presence from Chatter for better collaboration Initiate live voice call or communications from chatter
    32. 33. Fax server for SF.com Salesforce.com Fax Receiving Contact Resolution Service to automatically upload and associate server-received faxes to Salesforce.com contacts and attach/link the fax to the contact entry. Fax Sending Directly from Salesforce.com Send attached or Google doc s from Salesforce as a fax to any fax number with event resolution to SF.com record
    33. 34. Desktop & Mobile phone integration <ul><li>Mobile Device Call Logging </li></ul><ul><li>Calls passed through esnatech UC application(EUCA) server whether routed to office extensions, external land-line or mobile numbers will be synchronized to SalesForce.com call history records. </li></ul><ul><li>Mobile devices running compatible UC Mobile client software will provide device call history directly to the EUCA server for full, unified call information. </li></ul><ul><li>C all History Integration </li></ul><ul><li>Access call history information from local office PBX in SalesForce.com, </li></ul><ul><li>Server side synchronization via dedicated service for increased reliability and quantity of call information including: </li></ul><ul><ul><li>company auto attendant </li></ul></ul><ul><ul><li>DID </li></ul></ul><ul><ul><li>Outbound call information </li></ul></ul>
    34. 35. Communications & Collaboration <ul><li>Access more Product information log on to: </li></ul><ul><li>http://www.uc4googleapps.com </li></ul><ul><li>CONTACT CUSTOMER SERVICE FOR YOUR CREDENTIALS </li></ul><ul><li>http://www.slideshare.net/davide.petramala </li></ul><ul><li>For our online Demos, access our demo center at: </li></ul><ul><li>http://www.youtube.com/uc4gapps </li></ul><ul><li>For our online Youtube Channel: </li></ul><ul><li>http://www.youtube.ca/ucommunicate </li></ul>
    35. 36. Follow us online <ul><li>Twitter.com/poweredbyesnauc </li></ul><ul><li>www.facebook.com/unifiedcommunications </li></ul><ul><li>http://unified-comm.blogspot.com/ </li></ul><ul><li>http://ucsupport.blogspot.com/ </li></ul><ul><li>www.youtube.ca/ucommunicate </li></ul>
    36. 37. Contact us <ul><li>Twitter.com/poweredbyesnauc </li></ul><ul><li>www.facebook.com/unifiedcommunications </li></ul><ul><li>http://www.esnatech.com/ </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>
    37. 38. Application suite for Google apps