Six Administrative Service Centres Opened in Amalgamated Communities with support of
U-LEAD with Europe
In December 2017, U-LEAD with Europe team working on improving the delivery of administrative services in
partnership with local communities opened six ASCs in four oblasts of Ukraine: Biloziria ATC (Cherkasy oblast),
Chervone and Irshansk ATCs (Zhytomyr oblast), Medzhybizh and Chemerivtsi ATCs (Khmelnytsky oblast) and Stari
Bohorodchany (Ivano-Frankivsk oblast).
Community residents can now receive a wide range of administrative services including the most in-demand services,
such as housing subsidies, registration and removal of residence registration, land services, real estate registration
and others. U-LEAD with Europe Programme assisted the local communities in establishing the ASCs, refurbishing
and renovating the premises, and installing IT-equipment with specialised software. Revenues from the administrative
services will be credited to the local communities’ budgets. The ASCs staff participated in the advanced training course
developed by Ukrainian and Swedish experts within the Programme.
Schedule for the ASC opening in January 2018
The following Administrative Service Centres are going to be opened on the indicated dates (preliminary dates):
January 26 – new ASC in Zolotnyky ATC,
January 30 – new ASC in Skalat ATC,
January 31 – new ASC in Severynivka ATC.
Administrative Service Centres Have Modern Minimalist Design
All ASCs that are established within the inception phase of the U-LEAD with Europe Programme have common
interior design as provided in the design project and the brand book.
“ASCs should be designed and built as modern minimalist buildings” - believes Ihor Sirotov, the young Kyiv interior
designer who manages “Ihor Sirotov Architects” agency. His agency won a tender to develop a design concept for
The main advantages of the premises are accessibility, convenience and functionality both for visitors and ASC
employees. All ASCs are constructed in accordance with the European accessibility standards for public buildings.
All premises are accessible for people with disabilities and have well equipped playrooms for children. It should be
noted that the designers use eco-friendly materials to decorate and furnish ASC buildings.
Would you like to take a look at the ASC interior design? Click here https://goo.gl/imwFc4, https://goo.gl/tp94tB
880 ASC Staff from 26 Pilot Communities Fully Completed Advanced Training
Representatives of 26 communities from 14 oblasts fully completed a training course for ASC staff consisting of five
modules that have been developed by Ukrainian and Swedish experts for improving the delivery of administrative
services within the U-LEAD with Europe Programme. This is 100% of the planned trainings in the inception phase.
Overall, 78 trainings have been conducted, and over 880 community representatives attended these trainings.
Trainings’ participants learned about the role of local self-government bodies in serving the community, provision of
high quality administrative services as well as business ethics and interaction with ASC visitors.
In addition, 98 representatives of 18 pilot ATCs have taken part in five study visits to the most efficient Administrative
Service Centres in Kyiv, Bucha, Lviv, Sumy, Kremenchuk and Ivano-Frankivsk.
U-LEAD with Europe is a multi-donor programme that runs from August 2016 – April 2020. It is financed by EU and its member states
Denmark, Estonia, Germany, Poland and Sweden.
The aim is to contribute to the ongoing decentralisation reform in Ukraine in general, and to empower local communities to deliver high
quality administrative services to the citizens through Administrative Service Centres establishment and support.
The expected result is to support up to 600 ASC to live up to the expectation of the citizens of Ukraine till the end of 2020 year.
U-LEAD with Europe’s Support to Improved Administrative Service Delivery is implemented by Sida and its subcontracted partner Swedish
Association of Local Authorities and Regions, SALAR.
ABOUT U-LEAD WITH EUROPE’S SUPPORT TO
IMPROVED ADMINISTRATIVE SERVICE DELIVERY
38 (063) 184 53 26
One ASC Per City
Operating two ASCs in a district capital city of a new community is too costly for the state and inconvenient for
citizens. We must put an end to this.
Cities of regional significance with their adjoining districts have two different Administrative Service Centres (ASC):
one operated by local self-government (LSG) and the other one by district state administration (DSA). However,
operating two ASCs in one city carries new risks when it comes to establishing ASCs in the newly created
amalgamated territorial communities (ATCs) within district capital cities.
Read more about the benefits of inter-municipal ASCs in the op-ed column by Roman Matviychuk, the expert of U-
LEAD with Europe: http://tsnap.ulead.org.ua/news/odnomu-mistu-yedynyj-tsnap/
Amalgamated Territorial Communities Create Up-To-Date Tools to Provide Most In-
Demand Administrative Services, Vyacheslav Nehoda (+infographics)
79 amalgamated communities deliver high quality one-stop shop administrative services through ASCs or remote
workplace units. U-LEAD with Europe experts working on improving the delivery of administrative services have
analysed the main models of administrative service delivery in ATCs and their key benefits and risks.
Vyacheslav Nehoda commented on the experts’ findings, “Delivery of high quality services, modern services, is the
first thing the leaders of amalgamated communities want to have. An Administrative Service Centre is the first place
where people have contact with the government. Therefore, the attitude of local residents to the community leaders,
and to the entire national government, will depend on how well these services are organised and how fast and easy
they are delivered. It is good to see that many community leaders understand that and strive to have the most
effective and convenient methods of delivering high quality services to the local population”.
See infographics with expert conclusions here: https://goo.gl/WLyjVk
First e-service of Trembita system has been launched
The agricultural land lease agreement e-service is the first e-service in Ukraine benefiting from the data exchange
system called Trembita. The e-service for the state registration of land lease agreements is available in the online
portal “Online Justice House” available. Every year, more than 10 million applications are registered in the State
Register of Real Property Rights for Real Estate. Up to 20% of them are applications for land property registration.
This e-service, which allows filing applications online, enables an accurate exchange of information and spares a
significant amount of time for everyone involved in the process. The registration of land lease agreements takes only
a few minutes compared to before the e-service was launched. The accurate data and protected data exchange also
help to reduce corruption and fraud related to agricultural land.