1. Tyler Frillici
Phone: 719-332-1326 Email:
TJFrillici83@yahoo.com
QUALIFICATIONS SUMMARY
Results-oriented, customer service professionalwith self-confidence, integrity, and a commitment to
excellence. Hands-on experience includesability to work cross-functionally withmultiple
departments in variousregions, forecasting, and innovation. Proventrack recordinexceedinggoals
with attention to detail and strong organizational skills. Key strengths include being easily adaptable
to change while ensuring peer morale and team processimprovement.
STRENGTHS and SKILLS
 Coaching and Mentoring
 Staff Development
 Research
 Modeling Core Values
 Innovation
 Auditing
PROFESSIONAL EXPERIENCE
SUPERVISOR, Student Outreachand Default Prevention 2014 -
Present
Socle Education, Colorado Springs, CO
In January of 2014 SOCLE Education was formedunder the umbrella of Corinthian Colleges Inc. By
May of 2014 the Default Preventionand Student Outreach teams were created. In September of
2014, promoted to Supervisor with7 direct-reportsand an overalldepartment size of 17. The Student
Outreach and Default Preventionteamswere responsible for ensuring cash flow for business
operationsas well as reducing student default ratesto maintain compliance with Department of
Education guidelines for the continued receipt and eligibility of Title IV financial aid funding.
 Developedteam metrics and performance goals.
 Partneredwith executive leadershipto audit workflowsand improve efficiency.
 Monitoredemployee activity to ensure productivity andpositive call outcomes.
 Assisted employeesin identifyingareas of opportunity and coachedthem toward growth in
these areas.
 Mentoredemployeesto assist them in professional development and career goals.
 Executedquality assurance audits and reportedfindings to both the employee monitoredand
upper management.
 Executedperformance reviewsand createdperformance improvement plans.
 Managed the department through multiple processchanges as well as a corporate buy -out
and resulting site closure.
 Boostedmorale and maintained a positive culture during unstable times for the organization.
 Workedin conjunction with operating centersacross the country to create unified process
documents and proceduralprotocols.
TEAM LEAD, Student Finance Support 2010 -
2014
Corinthian Colleges Incorporated, Colorado Springs, CO
Began as a Student ServicesAdvisor inhelping to motivate and support an average student
population of about 300 toward successfulcompletionof their degree program. Also maintained
accurate student recordsand furnish new ideas for student retention. MovingfromStudent Services
into Student Finance Support changed roles fromhands on with students to back end processing of
student financial aid and worked in conjunctionwith Quality Assurance to maintain Department of
Education compliance.
 Exceedindividual performance goalsin day to day operations.

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 Participatedin and trained Representativesfor the completionof multiple file audits
designed to ensure compliance with Department of Education federalfinancial aid rules and
regulations.
 Gained firm understanding of the financial aid processby reviewing student files in
verificationto awarding government Title IV funding.
 Workedin collaborationwith Department functional areas to developteam building and
outside socialactivitiesdesigned to improve Department cooperationandtrust.
 Completed Quality Assurance formsand provide coachingand feedback.
 Collaborated with leadership to ensure Representative workflowandtime to task metrics are
met.
 Mentorednew employeesthrough observingcallsand providingfeedback and coaching as
needed to help them to be more confident and proficient.
 Researchedtoolsto improve advisors’ability to efficiently handle student situations while
maintaining call flow and a positive student experience.
 Improvedindividualand team morale while maintaining company culture through
enthusiasm, positive energy, humor and recognitionof peer achievements.
 Developedand trackedterm over term results for a program that works in cooperationwith
other departments to more effectively contact difficult to reachstudents.
 Drafted and instituted variouscommunicationcampaigns to aid in the standardization of
verbiage used by employees at all online locationsin student outreachefforts.
 Interdepartmentalliaison during pilot program to test student outcomesbased on length of
relationship with the advisors.
ACADEMIC ADVISOR, WestwoodCollege Online 2008 -
2010
Alta Colleges Incorporated, Colorado Springs, CO
Began as an Enrollment Support Specialist which workedwith students on academics and financial
aid through their first month of school. Movedon to work as an Academic Advisor but because of
strong successrate in financial aid completion, also assisted other sites’ Financial Aid Advisors.
 Managed a student population comprised of 40 new students and 140 continuingstudents
while assisting Financial Aid Advisorswith an average of 100 students per week.
 Exceededindividualperformance metrics to include multiple Gold and Platinum awards for
percentage of students to start classes.
 Recognizedfor retentionrates consistently above 85%.
 Took onleadership responsibilities to include reporting and trackingof start numbers,
financial aid completions, and attritionbudgets.
 Forecastedattrition for personal student population as well as for the team.
 Ensured Advisorsmaintained not only Department of Education compliance but followed
company policy throughcall calibrationsessions and creationof communicationplans.
 Participatedin variousprojectsto identify student retention risks and asses program viability
as well as worked with the Division President on retention task force.
 Pilotedretention project to include student survey designedto assess and track commitment
and motivationover the course of their program.
 Reviewedrésumés and interviewedapplicants for potential advisor candidates.
EDUCATION
Masters of Science
Organizational Leadership with a specialization in Strategic Innovationand Change Management
2010 - 2014
Colorado State University –Global Campus, Greenwood Village, CO
Bachelors of Arts

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PoliticalScience and Psychologywithan emphasis in Law Enforcement
2006
WesternState College of Colorado, Gunnison, CO