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The_Top_100_Big_Data_CX_Organisations

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The_Top_100_Big_Data_CX_Organisations

  1. 1. top 100 organisations BIG DATA &CUSTOMER EXPERIENCE onalytica
  2. 2. key more influential less influential top 100 network map Oracle forrester OracleCX IBMbigdata Loyalty360 oraclesocial Verint customerthink CXJourney thebizcouch SDL KANASoftware Parature InsideCXM ConstellationRG Capgemini vovici PretiumPress CallCenterICMI contactpro TullioSiragusa Fonolo CXAlert E2ECustExp sdlinnovate Teleperformance decisionmgt CMOAustralia confirmit IBMWatson OracleAnalytics sapcrm SDLsocial 24_7_inc TPDashboard Empirix SAPNorthAmerica AccentureRetail McK_MktgSales keepify WebhelpUK Clarabridge SDLlocalization ideolonews EngageCustomer OracleLatam loyaltyip inContact TSIACommunity LiveOps PeopleMetrics SoCoCare 247intouch ISpeakAnalytics contactcenter dbtrends IBMAnalytics MOTIVE_ALU Liveworkstudio NICE_Systems airgatesolution phoenix2life DnBUS ExtremeNetworks Brett2point0 biconnections DopplERP iQubemarketing LoyaltyLab TIBCOSpotfire HPBVEx criativia OpinionLab SentimentSymp causata PACEassociation MicrosoftBI OracleBelux JaciCustmrRgrd DigitalRootsCRM TELUSint OracleProfit R_onR RosenfeldMedia just_b_nice PRSANewPros Enterasys SYNNEX SoftwareAG m3sweatt ORCLGoldenGate Brand_Innovator oracleinsurance sdltridion internetlabs DataIntegrate anametrix SAPSocialOD TPMetrics attunity
  3. 3. how they stack up PageRank Score (Normalized) 0 20 40 60 80 100 NICE Enterprise Fonolo Tullio Siragusa Northridge Group Contact Professional ICMI JP Saunders Pretium Solutions Verint VoC Capgemini ConstellationR Inside CXM Parature KANA Software SDL THEBIZCOUCH CX Journey™ CustomerThink Verint Oracle Social Loyalty 360 IBM big data Oracle CX Forrester Research Oracle
  4. 4. top 100 list 1-25 Rank Twitter Handle Name PageRank (Normalized) 1 @Oracle Oracle 100 2 @forrester Forrester Research 93.14 3 @OracleCX Oracle CX 63.8 4 @IBMbigdata IBMbig data 48.29 5 @Loyalty360 Loyalty 360 48.05 6 @oraclesocial Oracle Social 37.54 7 @Verint Verint 35.24 8 @customerthink CustomerThink 29.79 9 @CXJourney CX Journey™ 29.48 10 @thebizcouch THEBIZCOUCH 25.5 11 @SDL SDL 19.21 12 @KANASoftware KANA Software 17.93 13 @Parature Parature 17.08 14 @InsideCXM Inside CXM 16.78 15 @ConstellationRG ConstellationR 16.56 16 @Capgemini Capgemini 15.81 17 @vovici Verint VoC 15.48 18 @PretiumPress Pretium Solutions 14 19 @JPSaunders JP Saunders 13.96 20 @CallCenterICMI ICMI 13.5 21 @contactpro Contact Professional 13.17 22 @NorthridgeGroup Northridge Group 12.38 23 @TullioSiragusa Tullio Siragusa 10.93 24 @Fonolo Fonolo 9.96 25 @NICE_Enterprise NICE Enterprise 9.6
  5. 5. top 100 list 26-50 Rank Twitter Handle Name PageRank (Normalized) 26 @CXAlert CXPro, LLC 9.49 27 @E2ECustExp Accenture Sales & CX 9.31 28 @sdlinnovate SDL Innovate 9.3 29 @Teleperformance Teleperformance 8.19 30 @decisionmgt DecisionMgtSolutions 7.65 31 @CMOAustralia CMOAustralia 7.62 32 @confirmit Confirmit 7.4 33 @IBMWatson IBMWatson 7.38 34 @OracleAnalytics Oracle Analytics 7.19 35 @sapcrm SAP CRM 6.56 36 @SDLsocial Social Intelligence 6.18 37 @24_7_inc [24]7 6.14 38 @qmatic Qmatic Group 5.42 39 @TPDashboard Touchpoint Dashboard 5.37 40 @Empirix Empirix 5.22 41 @SAPNorthAmerica SAP North America 5.2 42 @AccentureRetail Accenture Retail 5.05 43 @McK_MktgSales McKinsey Mktg&Sales 4.98 44 @keepify Keepify 4.98 45 @WebhelpUK Webhelp UK 4.93 46 @Clarabridge Clarabridge 4.85 47 @SDLlocalization SDL Localization 4.8 48 @ideolonews Ideolo 4.8 49 @EngageCustomer Engage Customer 4.63 50 @OracleLatam Oracle Latinoamerica 4.48
  6. 6. top 100 list 51-75 Rank Twitter Handle Name PageRank (Normalized) 51 @loyaltyip LoyaltyIP 4.39 52 @DServiceCloud DigitalServiceCloud 4.35 53 @inContact inContact 4.19 54 @TSIACommunity TSIA 4.03 55 @LiveOps LiveOps 4.03 56 @DialogueMkting Dialogue Marketing 4.02 57 @PeopleMetrics PeopleMetrics 3.75 58 @SoCoCare SoCoCare 3.73 59 @247intouch 24-7Intouch 3.59 60 @SpeechTEK SpeechTEK 3.44 61 @ISpeakAnalytics Accenture Analytics 3.35 62 @USAN USAN 3.33 63 @contactcenter Contact|Call Center 3.3 64 @dbtrends DBTA Magazine 3.2 65 @IBMAnalytics IBMAnalytics 3.16 66 @MOTIVE_ALU Motive (ALU) 3.13 67 @OutsideinVOC Outsidein VOC 3.03 68 @CitadelConnect CITADEL Systems 2.79 69 @Liveworkstudio Livework 2.57 70 @NICE_Systems NICE Systems Ltd. 2.52 71 @WoMIbook Innovating Analytics 2.51 72 @airgatesolution AirGate Team 2.51 73 @phoenix2life phoenix2life 2.51 74 @sapbcmCC SAP BCM 2.36 75 @DnBUS Dun & Bradstreet 2.33
  7. 7. top 100 list 76-100 Rank Twitter Handle Name PageRank (Normalized) 76 @ExtremeNetworks Extreme Networks 2.3 77 @Brett2point0 Brett2point0 2.29 78 @biconnections BIconnections 2.12 79 @DopplERP DopplERP 2.04 80 @iQubemarketing iQube 2.04 81 @SYNTASACO SYNTASA™ 2.03 82 @LoyaltyLab TIBCO Loyalty Lab 2.03 83 @TIBCOSpotfire TIBCO Spotfire 2.03 84 @HPBVEx Biz Value Exchange 2.02 85 @criativia Criativia 1.98 86 @Oracle_France Oracle France 1.98 87 @OpinionLab OpinionLab 1.95 88 @WinnersCRM Winners CRM 1.87 89 @SentimentSymp Sentiment Symposium 1.87 90 @causata Causata 1.8 91 @PACEassociation PACE 1.79 92 @2mares 2MARES 1.79 93 @MicrosoftBI Microsoft BI 1.76 94 @OracleBelux Oracle BeLux 1.76 95 @JaciCustmrRgrd CustomerRegard 1.73 96 @PRFT_Oracle Perficient & Oracle 1.7 97 @TELUSint TELUS International 1.66 98 @DigitalRootsCRM Digital Roots 1.66 99 @OracleProfit Profit Online 1.65 100 @score_buddy Scorebuddy 1.64
  8. 8. We can help you find the influencers you need. onalyticaquestions? Talk to us.

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