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Managing the safety and security of fleets at all times


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A presentation by Dr. Leah Mofomme, executive: road transport inspectorate, Cross Border Road Transport Agency (CBRTA).

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Managing the safety and security of fleets at all times

  1. 1. MANAGING THE SAFETY AND SECURITY OF FLEET AT ALL TIMES 1st Annual Fleet Management Conference 5 May 2016
  2. 2. Presentation Outline  Principles of Fleet Management  Managing Fatigue  Use of Technology  To monitor behavior of drivers  Detection solutions  Mobile Surveillance and Vehicle Safety  Road Safety  Road- side assistance  Conclusion
  3. 3. Principles of Fleet Management  The fleet is a means to an end – to be rich  Fleet Management is a subset of managing the company and cannot be isolated from total quality management  We cannot isolate fleet management from human resource management – this is a field of resource management  In order to make money and remain competitive, an operator needs his/her fleet to be on the road  There must be unimpeded flow from point A to point B  The less time spent on the road, the more trips can be made and increased income  Roadworthy fleet is key to safety and security  IT environment provides solutions that can be used to manage fleet and track cargo remotely
  4. 4. Managing Fatigue Accessed on 13 04 ‘16
  5. 5. Understanding Fatigue  No amount of work or money is more important than human life  What is fatigue – really?  Physical or mental exhaustion manifests in reduced energy, motivation and concentration  What causes fatigue?  Illness – excl. sleeping sickness  Medication  Intoxicating substances  Overwork  Lack of rest/sleep
  6. 6. Work demands and Fatigue  What is the nature of the work of a truck or passenger transport driver?  Operating a slow moving heavy vehicle  Pressure from operator (owner) to reduce time spent on the road and increase income  Long hours and distances  Loneliness  Transporting all kinds of people  Tolerance towards other people – passengers and other road users
  7. 7. Managing Fatigue  Health checks  Annual medical surveillance – sugar levels, Blood Pressure  Avoid fatigue-inducing factors  Stick to your work schedule  Value life more than money  Sober habits  Use of sex workers
  8. 8. Managing Fatigue – safe rest facilities  Local Authorities or private sector must provide adequate driver rest facilities  Heavy vehicle and safe park facilities are important for overnight rest  Security for cargo is important to freight operators  Proper, humane sleep facilities with ablution  Clean healthy meals  Medical facilities – primary care
  9. 9. Technology and Behavioral Management Perspectives Let us look at different perspectives to understanding the use of technology to manage employees:
  10. 10. Theory X • Employees are lazy • They dislike work • They do not accept responsibility • They are unreliable • They must be: • Directed • Strictly controlled • Monitored
  11. 11. Theory Y • Employees are hardworking • They enjoy work as if it was play/rest • They can exercise self- direction • They are creative and responsible • Employees require: • Limited control • Can be trusted
  12. 12. Viewpoints on the use of technology The decision to use technology in managing fleet can be based on various beliefs and viewpoints
  13. 13. Viewpoints on Technology Optimistic View  Road users (drivers) are good  They require information to make good decisions and improve behavior  Technology is used to assist them to take decisions better Pessimistic View  Road Users (drivers) are poorly behaved  They require penalties to improve behavior  Technology is required to monitor them
  14. 14. Mobile Surveillance and Vehicle Security  Depending on the culture of the company with regards to theory X or Y, technology can be used to either monitor employees or ensure their security  Mobile surveillance and vehicle security systems can be used:  Vehicle location systems  Mobile video camera’s  Speed detection systems
  15. 15. Dashboard Surveillance Camera’s
  16. 16. Dashboard Surveillance Camera view
  17. 17. Benefits of surveillance and vehicle security systems  Reduce unauthorized use of vehicles  Surveillance camera’s enable the operator/owner to monitor fleet throughout its journey  Eliminating unauthorized or extended journeys thus controlling fuel costs and life span of the vehicle  Tracking devices to see where the vehicle is moving, speed, engine switched off, etc.  Increase vehicle safety and security  Hijacking risk is reduced – criminals posing as hitch- hikers  Quick response in case of hijacking
  18. 18. Vehicle Intelligence Transport Systems  In 2010, the United Nations General Assembly proclaimed the period 2011 to 2020 as the Decade of Action for Road Safety  To stabilise and reduce road traffic fatalities around the world  Pillar 3 of this decade of action focuses on SAFER VEHICLES  Use of technology to reduce accidents  Safety belts  All round air bags  Crash avoidance technology  Vehicle Intelligence Transport Systems – enable vehicle to vehicle or vehicle to infrastructure communications  Supports the optimistic view that vehicle operators are able to make good decisions if they have information about their immediate environment and other road users
  19. 19. Hijackings  There is a difference between hijacking, robbery and theft of a vehicle  Hijacking – vehicle taken by force from the owner/driver, mostly with the use of a weapon  Robbery – vehicle is taken with the use of a weapon but the owner/driver was not necessarily in the car  Theft – a car is stolen in the absence of the owner/driver  SAPS published statistics:  Reported carjacking cases increased from 11 180 in 2013/2014 to 12 773 in 2014/2015  Reported truck hijacking cases increased from 991 in 2013/2014 to 1279 in 2014/2015
  20. 20. Minimising Hijacking  Technology – anti-hijack systems  More and more vehicles are designed to make hijacking difficult  No key systems  Vehicle tracking systems – increase chances of recovery  Street wise and vigilance at all times  Picking up strangers on the road increases risk  Be careful of criminals posing as law enforcement officers – always ask for identification  Increase chances of detection by reporting to authorities – immediately!
  21. 21. Road Safety  There are 3 inter-related factors that contribute to road accidents (RTMC 2014)
  22. 22. Roads and Environment  Design of the road and environment in which humans drive  Sharp bends  Potholes  Road side distractions  Stray animals  Advertisements  Poor road surface  Design to Accommodate Human Error!
  23. 23. Vehicle Factors Tyres: Burst Brakes faulty Tyres: Smooth Overloading: Passangers Bicycle: No rear reflectors Steering faulty 74,3 11,4 5,7 2,9 2,9 2,9 Vehicle Factors Resulting in Crashes (RTMC 2014) Stringent Standards/Regulation Owner/Driver Responsibility
  24. 24. Human Factors 42,6 16,3 12,9 8,9 8,4 5,9 5 Human factors resulting in crashes (RTMC 2014) Education Prosecution
  25. 25. Managing Driver Behavior  Good HR Practices  Hire legitimately qualified drivers  Conduct background checks  Provide driver training  Customer service  Defensive driving  Ethics/ personal hygiene/health  Provide competitive salary – limit corruption  Hold driver accountable for roadside offences  Monitor compliance  Analyse driver related offences  Use ghost/pseudo hitch-hikers or passengers  Monitor behavior through technology
  26. 26. Road side assistance  Both the operator and the Government play a role in road side assistance  The operators must have their own system to support drivers on the road in case of emergency  Operator must ensure that fleet is serviced and roadworthy at all times  Operators can create an association to assist upcoming operators who cannot afford own support  Pillar 5 of the UN Decade of Action:  Post-crash response to minimise physical and psychological trauma  Improve emergency incident response  Reward systems for employers to retain people with disabilities as a result of crashes
  27. 27. Conclusion A chain is as strong as its weakest link Roadworthy fleet Well maintained infrastructure Committed employees Technology Professional Management
  28. 28. Thank you Dr. Leah Mofomme Contact: 0823782081