1
2
H
L
H L
value from
resolving conflict
comfort
w/ conflict
FOR YOUR
TEAMS
3
Tricia Broderick
@t_broderick
tricia.broderick@santeon.com
www.leadtotheedge.com
 Motivated by helping people
 Focused o...
5
H
L
H L
Getting others to
take ownership
of their conflict
7
H
L
H L
1.What they did?
2.How did it impact you?
3.Why you think they did that?
(3-5 options)
Prime Directive
“Regardless of what we discover, we understand and
truly believe that everyone did the best job they could...
4. Why else might they have
done that?
(1-3 options)
THINK POSITIVE!
5. Which one is likely
their intention?
Not your perception!
Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris
and Crucial Conversations by Kerry P...
Double Loop Learning
Source: Adapted from Derek Wade based on work from Chris Argyris
and Crucial Conversations by Kerry P...
16
Allowed time
for cooling off
and reflection
17
Engaged
curiosity and
problem solving
tendencies
18
Maintained
ownership
19
Acknowledged
PERCEPTIONS
might not match
INTENTIONS
20
Primed for
healthy
conflict
DOES NOT
RESOLVE THE ACTUAL
CONFLICT AT THIS
POINT!!!!
Additional Resources:
• Crucial Conversations: Tools for Talking Wh...
22
23
24
Tricia Broderick
@t_broderick
tricia.broderick@santeon.com
www.leadtotheedge.com
www.santeon.com
 Agile Mindset & Fundame...
Helping others own conflict
Helping others own conflict
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Helping others own conflict

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From the BSCADC conference in Vegas on 6/5/2014

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Helping others own conflict

  1. 1. 1
  2. 2. 2 H L H L value from resolving conflict comfort w/ conflict FOR YOUR TEAMS
  3. 3. 3
  4. 4. Tricia Broderick @t_broderick tricia.broderick@santeon.com www.leadtotheedge.com  Motivated by helping people  Focused on software development for 16 years  Striving to be a chameleon between many roles  Looking for the next moment to laugh
  5. 5. 5 H L H L
  6. 6. Getting others to take ownership of their conflict
  7. 7. 7 H L H L
  8. 8. 1.What they did? 2.How did it impact you? 3.Why you think they did that? (3-5 options)
  9. 9. Prime Directive “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” ~Norm Kerth
  10. 10. 4. Why else might they have done that? (1-3 options) THINK POSITIVE!
  11. 11. 5. Which one is likely their intention? Not your perception!
  12. 12. Double Loop Learning Source: Adapted from Derek Wade based on work from Chris Argyris and Crucial Conversations by Kerry Patterson et al.
  13. 13. Double Loop Learning Source: Adapted from Derek Wade based on work from Chris Argyris and Crucial Conversations by Kerry Patterson et al.
  14. 14. 16 Allowed time for cooling off and reflection
  15. 15. 17 Engaged curiosity and problem solving tendencies
  16. 16. 18 Maintained ownership
  17. 17. 19 Acknowledged PERCEPTIONS might not match INTENTIONS
  18. 18. 20 Primed for healthy conflict
  19. 19. DOES NOT RESOLVE THE ACTUAL CONFLICT AT THIS POINT!!!! Additional Resources: • Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson • Nonviolent Communication: A Language of Life by Marshall B. Rosenberg • Conflict Resolution by Daniel Dana • Getting to YES, Negotiating Agreement Without Giving In by R. Fisher, W. Ury, B. Patton • Difficult Conversations by D. Stone, B. Patton, S. Heen
  20. 20. 22
  21. 21. 23
  22. 22. 24
  23. 23. Tricia Broderick @t_broderick tricia.broderick@santeon.com www.leadtotheedge.com www.santeon.com  Agile Mindset & Fundamentals  Agile Project Management  Creating & Leading High Performing Teams  PMI-ACP Prep  Training from the BACK of the Room  Agile 2014 Conference

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