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WORKSHOPS
CUSTOMER SERVICE EXCELLENCE
Customer service - Reasons why the customers are now in charge and how we must
handl...
UPSELLING AND UNDERSTANDING CUSTOMER NEEDS
Teach your employees to get to know the customer and to understand the customer...
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Current workshops offered to the hospitality and tourism industry by Travelling Mystery Guest

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Travelling Mystery Guest offers customized workshops to hospitality and tourism establishments within South Africa which includes topics like social media, customer service and the customer's journey within your establishment. View this list of workshops and contact TMG for more information by sending an email to enquire@travellingmystery.co.za.

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Current workshops offered to the hospitality and tourism industry by Travelling Mystery Guest

  1. 1. WORKSHOPS CUSTOMER SERVICE EXCELLENCE Customer service - Reasons why the customers are now in charge and how we must handle it. Customer service - How can we exceed our customer's expectations? MARKETING WITH SOCIAL MEDIA Content creation and sharing Facebook marketing Twitter marketing Google+ and LinkedIn Marketing CUSTOMER JOURNEY MAPS Create your own hotel wheel (identify where employees and customers have touch points) Create your hotel / guesthouse’s customized customer journey map (identify different customer segments, identify customer expectations, identify touch points) Identify problem areas within the hospitality and tourism industry with regards to customer service Identify solutions to increase customer service in South Africa
  2. 2. UPSELLING AND UNDERSTANDING CUSTOMER NEEDS Teach your employees to get to know the customer and to understand the customer’s journey Teach your employees to increase additional sales Teach your employees the basics of Facebook and Twitter – our customer’s main current communication tool (identifying moments to feature on your company pages, taking better photos with cell phones, connecting with guests via Facebook and Twitter and the basic Facebook and Twitter etiquette) How to deal with difficult customers (including some case studies and discussions with fellow hospitality and tourism experts) GETTING BUSINESS IN DURING COLD WINTER MONTHS What makes a customer feel special? Tips and ideas for guesthouses and hotels for winter – cheap, fashionable and easy methods to draw customers Keeping staff motivated while counting the cents Touch up on your customer service (It’s cold, it’s quiet and staff get demotivated – get them motivated again by using a few tips shared by TMG) Contact: Travelling Mystery Guest Cell: 082 336 1562 Email: enquire@travellingmystery.co.za www.travellingmystery.co.za

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