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Traveline Conference 09


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Nick Illsley, chairman of Traveline, presentation to the Traveline Conference 25 September 2009

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Traveline Conference 09

  1. 1. Traveline Conference 2009 txt 84268 0871 200 22 33 10p per minute plus any charges your network provider makes Twitter @traveline #tlconf
  2. 2. Traveline Conference 2009 Nick Illsley Chairman
  3. 3. mobile internet service off portal version Orange and 3 or text Traveline to 84268 to receive a link
  4. 4. Information requests millions
  5. 5. Information requests % by channel
  6. 6. 360,000 NaPTAN points 132,693 issues resolved
  7. 7. Tony Ferguson Memorial collection in aid of RAF benevolent fund and St Michael's church, Quarley
  8. 8. Traveline Futures Review Nick Illsley Chairman Traveline Conference 25 September 2009
  9. 9. Issues <ul><ul><li>Review of Traveline set up at last conference </li></ul></ul><ul><ul><li>Progress made in data chain review </li></ul></ul><ul><ul><li>Stakeholder desire for change </li></ul></ul><ul><ul><li>Dealing with the vacuum left by Tony </li></ul></ul>
  10. 10. Background <ul><ul><li>Traveline was set up in 2000 in a response to Government Challenge </li></ul></ul><ul><ul><li>Traveline is a series of partnerships between operators and local government </li></ul></ul><ul><ul><li>Traveline is supported centrally by a National Director and Data Co-ordinator </li></ul></ul><ul><ul><li>Traveline’s Main Activities are: </li></ul></ul><ul><ul><ul><li>Data collation and management </li></ul></ul></ul><ul><ul><ul><li>Call centres, web and other channels for service delivery </li></ul></ul></ul>
  11. 11. What has changed since 2000? <ul><ul><li>Initially phone-based now e-channels dominate </li></ul></ul><ul><ul><li>Original organisation determined by existing structures and the desire to re-use, now economies and efficiencies are sought </li></ul></ul><ul><ul><li>Limits on data collection and journey planning dictated many regions, now development of effective services across multi-regions </li></ul></ul><ul><ul><li>Data collection set up largely for Traveline, now numerous and diverse uses </li></ul></ul><ul><ul><li>Data ownership and IPR not a major issue and no requirement (or desire to share data) now many potential partners </li></ul></ul><ul><ul><li>Regional structures have been largely effective, national structures have proved difficult </li></ul></ul><ul><ul><li>Many stakeholders have expressed the desire for change but no single, common view of what/how/when etc </li></ul></ul>
  12. 12. Short-term Issues (to 31-3-2010) <ul><ul><li>Need to clarify the purpose and form that Traveline requires over the medium to long term </li></ul></ul><ul><ul><li>Initial discussions with stakeholders have determined that the precise future role for central organisation must follow a wider review </li></ul></ul><ul><ul><li>Stakeholders are united in their desire to define the role in the wider context of the travel information landscape </li></ul></ul><ul><ul><li>The recent illness and death of the National Director means that interim arrangements require to be put in place until the strategy review has reached at least initial conclusions </li></ul></ul>
  13. 13. Short-term Issues 2 <ul><ul><li>The following interim arrangements are proposed: </li></ul></ul><ul><ul><ul><li>Peter Stoner to lead with support from CPT and DfT </li></ul></ul></ul><ul><ul><ul><li>Additional support to be obtained for Peter on a 2 to 3 day a week basis to assist with agreed tasks </li></ul></ul></ul><ul><ul><ul><li>Candidates approached with experience of the industry and/or Traveline </li></ul></ul></ul><ul><ul><ul><li>Support to be sought from the wider Traveline community in areas such as the call plan and finance </li></ul></ul></ul><ul><ul><ul><li>The above arrangements to be in place for at least the rest of 2009 </li></ul></ul></ul><ul><ul><ul><li>Procured via CPT mechanisms and funded via INTRASOL </li></ul></ul></ul>
  14. 14. Short-term Issues 3 <ul><ul><li>Full job description for National Director to be based on existing duties plus strategic direction from key stakeholders </li></ul></ul><ul><ul><li>Advisory Group agreed on July 15 th to set up a strategic review of public transport information services </li></ul></ul><ul><ul><li>This review will have a wider remit than Traveline but its conclusions will affect the Director’s remit </li></ul></ul><ul><ul><li>The National Database has been endorsed as a good idea and the desire for a National Procurement Strategy has also been expressed </li></ul></ul><ul><ul><li>Possibility that this may lead to journey planning and call centre efficiencies but wider considerations may also affect this </li></ul></ul><ul><ul><li>First Strategy Group meeting in early October, feed back to Board at October 28 th meeting </li></ul></ul>
  15. 15. Short-term Issues 4 <ul><ul><li>Strategy Group: </li></ul></ul><ul><ul><ul><li>National Governments (DfT Arranging) </li></ul></ul></ul><ul><ul><ul><li>Bus and Coach Industry (CPT Arranging) </li></ul></ul></ul><ul><ul><ul><li>Rail Industry (ATOC Arranging) </li></ul></ul></ul><ul><ul><ul><li>Metropolitan Authorities (PTEG Arranging) </li></ul></ul></ul><ul><ul><ul><li>Shire Authorities (ATCO/LGA Arranging) </li></ul></ul></ul><ul><ul><ul><li>Transport for London </li></ul></ul></ul><ul><ul><ul><li>Others may follow later (air/ferry/road) </li></ul></ul></ul>
  16. 16. Medium-term Issues (to 31-3-2011) <ul><ul><li>Subject to the outcomes of the short-term issues, it is likely that this would be a period of embedding changes and establishing new organisational changes and operating practices </li></ul></ul><ul><ul><li>These could include: </li></ul></ul><ul><ul><ul><li>National Database </li></ul></ul></ul><ul><ul><ul><li>EBSR adoption </li></ul></ul></ul><ul><ul><ul><li>Standards development </li></ul></ul></ul><ul><ul><ul><li>Procurement Framework </li></ul></ul></ul><ul><ul><ul><li>Operational Issues </li></ul></ul></ul><ul><ul><ul><li>New Central Traveline Organisation </li></ul></ul></ul>
  17. 17. Medium-term Issues 2 <ul><ul><li>National Database – the following issues need clarification: </li></ul></ul><ul><ul><ul><li>Funding – both set-up and running costs </li></ul></ul></ul><ul><ul><ul><li>Hosting – where and by who, may be linked to funding </li></ul></ul></ul><ul><ul><ul><li>Management – in-house or contracted out </li></ul></ul></ul><ul><ul><ul><li>Ownership and Governance – data ownership, IPR and stakeholder assurance </li></ul></ul></ul><ul><ul><ul><li>T & Cs – access and usage may be key issue </li></ul></ul></ul>
  18. 18. Medium-term Issues 3 <ul><ul><li>Procurement Strategy: </li></ul></ul><ul><ul><ul><li>Appears to be support for journey planning simplification </li></ul></ul></ul><ul><ul><ul><li>Could lead to rationalisation in channel contract arrangements </li></ul></ul></ul><ul><ul><ul><li>Call centres more difficult to assess but opportunities for rationalisation, although multi-service centres exist in many places e.g. PTEs </li></ul></ul></ul><ul><ul><li>Affect on Existing Structure </li></ul></ul><ul><ul><ul><li>For regions and national governments to consider </li></ul></ul></ul><ul><ul><ul><li>Legal status largely exists at local level so does the decision making power for change </li></ul></ul></ul><ul><ul><ul><li>But a range of opportunities exist for the first time </li></ul></ul></ul>
  19. 19. Long-term Issues (from 1-4-2011) <ul><ul><li>Dependent on the outcomes of the short and medium-term but where agreed changes should have been actioned: </li></ul></ul><ul><ul><ul><li>National Database? </li></ul></ul></ul><ul><ul><ul><li>EBSR roll-out largely completed? </li></ul></ul></ul><ul><ul><ul><li>Journey Planning arrangements? </li></ul></ul></ul><ul><ul><ul><li>Call Centre Arrangements? </li></ul></ul></ul><ul><ul><ul><li>Governance Arrangements? </li></ul></ul></ul><ul><ul><ul><li>Terms and Conditions for Partners? </li></ul></ul></ul><ul><ul><ul><li>Data Ownership and IPR Arrangements? </li></ul></ul></ul><ul><ul><ul><li>National Leadership and Administration Arrangements? </li></ul></ul></ul><ul><ul><li>IN ALL OF THIS REMEMBER THE CUSTOMER AND OUR STAKEHOLDERS (OTHERWISE IT IS IN VAIN!) </li></ul></ul>
  20. 20. Next Steps <ul><ul><li>Interim Arrangements largely in place for rest of 2009 </li></ul></ul><ul><ul><li>Stakeholder group first meeting 2 nd or 8 th October </li></ul></ul><ul><ul><li>Feedback to Board on 28 th October and Advisory Group on 18 th November </li></ul></ul><ul><ul><li>Subject to Agreement Medium and Long-term Action Plan agreed for post 01-04-2010 </li></ul></ul><ul><ul><li>New Director and Central Organisation from 01-04-2010 </li></ul></ul><ul><ul><li>Communications effort needed to keep all key players informed and on board! </li></ul></ul><ul><ul><li>Any questions or comments? </li></ul></ul>
  21. 21. Concordat Providing representatives Reporting on the status of the region Defining the service to be provided Disabled Discrimination Act policies Meeting standards
  22. 22. Board
  23. 23. Traveline Conference 2009 Nick Illsley Chairman Slides will be available on more details will be sent in an email after the conference