Smart ticketing for traveline conference


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Tobyn Hughes of Nexus.

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Smart ticketing for traveline conference

  1. 1. Smart Ticketing in the North East<br />Tobyn Hughes<br />Director of Customer Services, Nexus<br />21 September 2011<br />
  2. 2. Agenda<br /><ul><li>NESTI
  3. 3. Smart deliverables
  4. 4. Implications for information delivery</li></li></ul><li>Three inter-related projects<br />
  5. 5. What is NESTI?<br /><ul><li>Objective: To transform the way customers buy and use public transport tickets by developing an ITSO smart ticketing infrastructure across the North East of England</li></li></ul><li>NESTI partners<br /><ul><li>Collaboration between the 12 Local Authorities in the North East and Tyne & Wear Integrated Transport Authority
  6. 6. Delivered by </li></ul> TW ITA and Nexus<br /> working with local<br /> transport operators<br />
  7. 7. NESTI funding<br /><ul><li>£10 million from NESTI Local Authorities
  8. 8. £2.2 million DfT Smart & Integrated Ticketing Grant
  9. 9. £15 million Metro Ticketing & Gating Major Scheme plus local contribution and Metro Rail Grant
  10. 10. Bus operator investment in ticketing equipment and systems</li></li></ul><li>Smart Ticketing deliverables<br />Smart product<br />range<br />Bus ticket<br />machines<br />Gates &<br />validators<br />Stored Travel<br />Rights<br />Metro ticket <br />machines<br />Website<br />HOPS<br />
  11. 11. HOPS<br /><ul><li>Smart back office (HOPS) installed and available for use across NESTI
  12. 12. Enables Concessionary Travel Journeys to be recorded and analysed
  13. 13. Status: Procured; currently under test</li></li></ul><li>Pop card<br /><ul><li>Nexus smartcard
  14. 14. U16 concession converted
  15. 15. Metro products to be converted shortly
  16. 16. Will carry ITSO Stored Travel Rights (STR)
  17. 17. Vehicle for other integrated smart products
  18. 18. Bus operators developing own smartcards and products</li></li></ul><li>Metro ticket machines<br /><ul><li>New ticket machines at all 60 Metro stations
  19. 19. Pay by debit/credit card and banknotes
  20. 20. Machines can update smartcards
  21. 21. First machine to be trialled this month, roll-out thereafter
  22. 22. New smart station ticket machines during 2012</li></li></ul><li>Metro gates and validators<br /><ul><li>Metro gates and validators installed
  23. 23. Smartcard customers ‘tag in and out’ on Metro
  24. 24. Installation to commence during Winter 2011; “switch on” Spring 2012</li></li></ul><li>Smart buses<br /><ul><li>Grant funding arrangement between NESTI and bus operators to assist with purchase of smart Electronic Ticket Machines (ETMs):</li></ul>ETM implementation complete <br />ETM implementation complete<br />ETM implementation underway<br />Smaller Operators<br />Procurement underway<br />
  25. 25. Internet retailing<br /><ul><li>New website allows new smartcards to be ordered online
  26. 26. Season tickets renewed online
  27. 27. Direct debit and auto top-up
  28. 28. Customer account management options
  29. 29. Go Live Summer 2012</li></li></ul><li>Stored Travel Rights<br /><ul><li>Will be accepted by all operators involved in NESTI
  30. 30. Available on Pop card; other smart card carriers possible
  31. 31. Fare capping on Metro, no capping on other operators
  32. 32. Target live date Summer 2012
  33. 33. In future could be used to pay for non-transport purchases</li></li></ul><li>Implications for information delivery<br /><ul><li>Continuation of the trend for greater online information provision
  34. 34. More opportunities to link between online information sources
  35. 35. Call centres likely to be customer contact points for info and ticketing
  36. 36. Apps developers likely to make further functionality linkages
  37. 37. Single source of cross-operator fare data remains more elusive</li></li></ul><li>Questions?<br />Smart product<br />range<br />Bus ticket<br />machines<br />Gates &<br />validators<br />Stored Travel<br />Rights<br />Metro ticket <br />machines<br />Website<br />HOPS<br />