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The Travel Agent's Survival Guide: White Paper sneak peek

TTS
TTS

A sneak peeks at The Travel Agent's Survival Guide. This white paper provides travel agents with tips and guidelines to survive in times when the travel industry has been rapidly changing due to new technologies and information. Download it for free at http://tts.com/download-white-paper

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1	
WHITE PAPER
Written and Researched by TTS
THE TRAVEL AGENT’S
SURVIVAL GUIDE
4
1
CUSTOMER
SERVICE
SURVIVAL
SKILLS
Travel, as we know it, has changed forever
thanks to the internet. Travelers are now
able to completely arrange every aspect of
their trips through the internet, wherever
they are in the world. What does this
mean for travel agents? Fortunately,
modern software and systems allow travel
15
2
CORPORATE
TRAVEL IS A BIG
SLICE OF THE
TRAVEL PIE
Corporate travel is an evergreen wave – it
started in the past and it will still roll in the
future. It is one of the places you can
specialize that will be a solid choice for
years to come. It continues to be a growing
industry and with the globalization of the
economy and the relative affordability of
international travel tickets, business travel
is as popular as it has ever been.
If you choose to specialize in travel for SME,
you’ll find that with solutions like TTS
Corporate you'll have access to
technology which before was only available
to big travel agencies.
18
3
THE TRAVEL
INDUSTRY IS
ALL ABOUT
MOBILITY
No more are you expected to have to sit at
a desk all day, every day. No longer do you
have to sit with a phone under your ear.
Technology has freed up travel agents to
work from anywhere and to use whatever
devices work best for them at that given
moment.
20
4
TECHNOLOGY
AND BEING
TECH-SAVVY
Besides embarking upon social media
networks that play a huge role in improving
your customer service, you have to have the
travel technology solutions to survive in the
21st-century. There is no way to avoid it.
Your ability to use travel agent technology
and adapt it quickly to your business means
you can not only keep up with the web
24
CONCLUSION
So, what have we learned? Technology is
here to stay, and the best part is, it’s useful.
You’ll be able to do things that would have
kept you in the office all the time. Freedom
of variable hours and freedom to work
anywhere are now possible.
Social media can be one of the greatest
tools you have at your disposal, particularly
the most popular platform, Facebook. If you
don’t already have a Facebook page, you
should set one up right now, and start filling
it with interesting posts plus what travel
deals are going on, just to name a few ideas.
But don’t forget what else is out there,
including Twitter and Instagram. All of this
will turn your relationship with the
customer more personal and with a higher
speed of response.
We’ve also seen how corporate travelers

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The Travel Agent's Survival Guide: White Paper sneak peek

  • 1. 1 WHITE PAPER Written and Researched by TTS THE TRAVEL AGENT’S SURVIVAL GUIDE
  • 2. 4 1 CUSTOMER SERVICE SURVIVAL SKILLS Travel, as we know it, has changed forever thanks to the internet. Travelers are now able to completely arrange every aspect of their trips through the internet, wherever they are in the world. What does this mean for travel agents? Fortunately, modern software and systems allow travel
  • 3. 15 2 CORPORATE TRAVEL IS A BIG SLICE OF THE TRAVEL PIE Corporate travel is an evergreen wave – it started in the past and it will still roll in the future. It is one of the places you can specialize that will be a solid choice for years to come. It continues to be a growing industry and with the globalization of the economy and the relative affordability of international travel tickets, business travel is as popular as it has ever been. If you choose to specialize in travel for SME, you’ll find that with solutions like TTS Corporate you'll have access to technology which before was only available to big travel agencies.
  • 4. 18 3 THE TRAVEL INDUSTRY IS ALL ABOUT MOBILITY No more are you expected to have to sit at a desk all day, every day. No longer do you have to sit with a phone under your ear. Technology has freed up travel agents to work from anywhere and to use whatever devices work best for them at that given moment.
  • 5. 20 4 TECHNOLOGY AND BEING TECH-SAVVY Besides embarking upon social media networks that play a huge role in improving your customer service, you have to have the travel technology solutions to survive in the 21st-century. There is no way to avoid it. Your ability to use travel agent technology and adapt it quickly to your business means you can not only keep up with the web
  • 6. 24 CONCLUSION So, what have we learned? Technology is here to stay, and the best part is, it’s useful. You’ll be able to do things that would have kept you in the office all the time. Freedom of variable hours and freedom to work anywhere are now possible. Social media can be one of the greatest tools you have at your disposal, particularly the most popular platform, Facebook. If you don’t already have a Facebook page, you should set one up right now, and start filling it with interesting posts plus what travel deals are going on, just to name a few ideas. But don’t forget what else is out there, including Twitter and Instagram. All of this will turn your relationship with the customer more personal and with a higher speed of response. We’ve also seen how corporate travelers
  • 7. 27 Download the full White Paper For tips and guidelines to survive in times when the travel industry has been rapidly changing due to new technologies and information tts.com blog.tts.com youtube.tts.com facebook.tts.com linkedin.tts.com For more information visit our website tts.com or drop us a line at info@tts.com.