Fred van Eijk
Travel Counsellors
Travel Counsellors Group
Background
• Established in 1994 by David Speakman
• The largest home based travel agency in
the ...
Travel Counsellors Group
Credentials
• Independently owned company
• Turnover of EUR 400m in 2011/12
• Over 1,200 Travel C...
Travel Counsellors
Service
• Highly experienced travel advisor
• Available at a time to suit the
client
• One-to-one perso...
•Package holidays
•Tailor-made holidays
•Flight only
•NL & Worldwide travel
•Cruises
•Excursions
•Group travel
•Business T...
Travel agency Shops NL
0
500
1000
1500
2000
2500
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
May
“working from home NL(may2013) ”
TRANSACTIONAL VS RELATIONAL
No 1 in The World!!!
Travel Counsellors Nederland
• In 8 yrs from 4 to 124 franchisees
• 28M turnover
• 14 support staff: admin, IT, Business D...
Over the last 2 years:
•40% more in house tour operating
•Doubled sales in IATA en low cost
• Network of DMC’s (preferably Dutch speaking)
• Helpdesk
• IATA
• Health & Safety
• Calamiteitenfonds
• In House Dynamic ...
• In house knowledge, experience and exchange
• Time and care for the client
• Shorter and faster communication lines with...
• Increase in direct relations with hotels, DMC’s and
tourist boards
• Increase in need for training, destination
educatio...
What can we do together?
• Educationals
• Social Media
• We Love Travel Magazine
• Sales competitions
• TCTV
• Workshops
•...
Aruba example
• Annual educational for 20 TC’s
• Aruba in Style
• Social Media
• Workshops
• Sales Incentives
• Social Eve...
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
Travel Counsellors 2013
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Travel Counsellors 2013

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Travel Counsellors 2013

  1. 1. Fred van Eijk Travel Counsellors
  2. 2. Travel Counsellors Group Background • Established in 1994 by David Speakman • The largest home based travel agency in the World, operating in UK, Ireland, Netherlands, Australia, South Africa, Canada and United Arab Emirates • Founded on integrity, honesty and professionalism
  3. 3. Travel Counsellors Group Credentials • Independently owned company • Turnover of EUR 400m in 2011/12 • Over 1,200 Travel Counsellors worldwide • ‘Best Travel Agent’ - Guardian and Observer Travel Awards 2006, 2007, 2009 & 2010 • Queen’s Award (2003-2008)
  4. 4. Travel Counsellors Service • Highly experienced travel advisor • Available at a time to suit the client • One-to-one personal service • The widest choice of holidays available to any destination • Completely impartial advice
  5. 5. •Package holidays •Tailor-made holidays •Flight only •NL & Worldwide travel •Cruises •Excursions •Group travel •Business Travel and Incentives •Weddings and Honeymoons
  6. 6. Travel agency Shops NL 0 500 1000 1500 2000 2500 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 May
  7. 7. “working from home NL(may2013) ”
  8. 8. TRANSACTIONAL VS RELATIONAL
  9. 9. No 1 in The World!!!
  10. 10. Travel Counsellors Nederland • In 8 yrs from 4 to 124 franchisees • 28M turnover • 14 support staff: admin, IT, Business Development, Marketing, IATA, PR • 3 Zoover awards • Highest customer satisfaction • Outperforming the market
  11. 11. Over the last 2 years: •40% more in house tour operating •Doubled sales in IATA en low cost
  12. 12. • Network of DMC’s (preferably Dutch speaking) • Helpdesk • IATA • Health & Safety • Calamiteitenfonds • In House Dynamic Packaging System: Phenix • 600 hotels directly contracted (aim for 2000) • Travel Counsellors recommendations • 22 bed banks with over 180,000 hotels • Car hire, transfers, attractions, entertainment……
  13. 13. • In house knowledge, experience and exchange • Time and care for the client • Shorter and faster communication lines with suppliers • Tailormade • Attaching the customer • Generates recommendations
  14. 14. • Increase in direct relations with hotels, DMC’s and tourist boards • Increase in need for training, destination educationals, share of knowledge, product marketing • Travel Agent becoming inspirator, advisor, operator, marketeer, networker …………trusted friend ; Travel Counsellor
  15. 15. What can we do together? • Educationals • Social Media • We Love Travel Magazine • Sales competitions • TCTV • Workshops • TCNL Conference • Joint marketing • Consumer events • Masters of LXRY Fair and LXRY TV
  16. 16. Aruba example • Annual educational for 20 TC’s • Aruba in Style • Social Media • Workshops • Sales Incentives • Social Events • TCNL Conference • Brainstorming and assistance with bookings when needed

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