This session examines how global collaboration and emerging corporate cultures are creating a new type of
innovative enterprise: one that is based on services. Discussed will be why this new service-focused approach to business considers not only the service culture, but the technology as well. Each party or participant in service orientation sees themselves as service provider as well as a service consumer, in an increasingly
well-connected global economy. This session focuses on both the cultural service dimension, as well the emerging architecture of service orientation. This session delves deep into the components of the enabling technologies of service-orientation, as well as the cultural aspects of services orientation, where enterprises reach and serve various target communities: their customers, yes, but also their trading partners, employees,
and shareholders. Taught by one of BPM’s early pioneers, Dr. Setrag Khoshafian, this session is intended for both business managers and IT, covering Web Services architectures, service oriented maturity models, ESBs, BPM suites, standards for quality of service, and servant leadership.