Business Transformation at the Texas Health and Human Services Agency

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This session presents a case study of business transformation at the Health and Human Services agency for the State of Texas, where a large number of silo’ed applications were integrated through the induction of BPM and the strategic use of a governance portal. Learn how the governance portal exposed various sets
of existing functionality through services interfaces, which were then tied together to create a higher-level composite application that leveraged BPM technologies by creating a process around the services of these two applications. See how the portal was leveraged as a vehicle to communicate the benefits of BPM,
enabling greater traction and faster adoption than otherwise would have been possible.

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  • Business Transformation at the Texas Health and Human Services Agency

    1. 1. <ul><li>Dr. Raj Ramesh </li></ul><ul><li>Business Transformation Consultant </li></ul><ul><li>TopSigma Consulting, LLC. </li></ul><ul><li>Business Transformation at the Texas Health and Human Services Agency </li></ul>Welcome to Transformation and Innovation 2007 The Business Transformation Conference Welcome
    2. 2. Organization <ul><li>Medicaid </li></ul><ul><li>Children's Health Insurance Program (CHIP) </li></ul><ul><li>Temporary Assistance for Needy Families </li></ul><ul><li>Food Stamps and Nutritional Programs </li></ul><ul><li>Family Violence Services </li></ul><ul><li>Refugee Services </li></ul><ul><li>Disaster Assistance </li></ul><ul><li>Eligibility Determination </li></ul><ul><li>System Planning and Evaluation </li></ul><ul><li>Policy Development and Rule-making </li></ul><ul><li>Fraud and Abuse Prevention and Detection </li></ul><ul><li>Border Affairs </li></ul><ul><li>Early Childhood Coordination </li></ul><ul><li>Ombudsman Services </li></ul>Programs Functions $15 billion annual budget 8500 employees Health & Human Services DADS DSHS DARS DFPS HHSC
    3. 3. Governance Management Portal <ul><li>Role based application access available from a single point – for Business, IT, Finance, HR and Executive Management. </li></ul><ul><li>Key Functions: Strategic Business and IT Planning/Governance And Operations Management </li></ul><ul><li>Bring the “silos” closer by allowing applications to “integrate” </li></ul><ul><li>Share resources, documents, processes across functional areas </li></ul><ul><li>Integrate information & performance reporting across functional silos </li></ul>
    4. 4. Governance & Compliance
    5. 5. BT Strategy <ul><li>Quick wins </li></ul><ul><ul><li>Drive the Business Transformation Portal Mock </li></ul></ul><ul><ul><li>Integration two or three applications to show proof-of-concept using only UI integration </li></ul></ul><ul><ul><li>Use this to get buy-in from senior management </li></ul></ul><ul><li>Long-term wins </li></ul><ul><ul><li>Help define the SOA architectural needs </li></ul></ul><ul><ul><li>Develop the methodology – Strategy to Execution </li></ul></ul>
    6. 6. Program Objectives <ul><li>Better governance </li></ul><ul><li>Business agility </li></ul><ul><li>Faster, cheaper, better </li></ul><ul><li>Increase operational effectiveness </li></ul><ul><li>Transparency </li></ul><ul><li>(Competitive advantage, profitability) </li></ul>
    7. 7. Organizational Silos Efficient within Inefficient between 1200 applications
    8. 8. Plan Execute Govern Executive Business Technology Strategy Roadmap Business Architecture Technology Architecture Portfolio Management Program Management Project Management Process Management Balanced Scorecard Process Implementation System Integration Business Metrics Compliance Monitoring Business Performance Balanced Scorecard Metrics IT Performance Management Business Transformation
    9. 9. General Tenets <ul><li>Leverage existing assets </li></ul><ul><li>Don’t reinvent the wheel </li></ul><ul><li>Iterative development </li></ul><ul><li>Align with the culture </li></ul><ul><li>Get executive level buy-in </li></ul><ul><li>Facilitate collaboration </li></ul><ul><li>Focus and follow through </li></ul><ul><li>Define performance metrics </li></ul><ul><li>Business drives requirements </li></ul>
    10. 10. Business Architecture Strategy : goals, objectives, measures Market : partners, organization, roles Products : product and service portfolios Information : terminology, knowledge, terms Process : tasks, activities, rules, events Finance : income, profits, debt, balance sheet Communication : marketing, branding Compliance : SOX, controls, governance Assets : people, technology, equipment, time ITIL COBIT drives Strategy Market & Customer Information Process Finance Compliance Assets Products Communications IT Strategy Operations Infrastructure Applications Services
    11. 11. Business Architecture Thin-slice approach Strategy Market & Customer Information Process Finance Compliance Assets Products Communications
    12. 12. Time Alignment & Performance R 1 R 2 R 3 R 4 Strategy Market & Customer Information Process Finance Compliance Assets Products Communications Strategy Market & Customer Information Process Finance Compliance Assets Products Communications Strategy Market & Customer Information Process Finance Compliance Assets Products Communications Strategy Market & Customer Information Process Finance Compliance Assets Products Communications
    13. 13. Enterprise Internet Solutions Agency Executive Leadership Strategy directive Context Diagram Role Authorization Business Context Roles Data Services Portal Services Market & Customer Customer data Customer services   X       Customer relationship manager X         Supervisor   X X     Administrator   X   X   Logged in customer         X Potential customer         X Internet browser Underwriting research Customer data DB access Restricted access Open access   Agency Application Tom Bodie Vice President Kent Marr Director Kristi Choban Director Mathew Davis Director Jeff Edwards Manager Tim Robbins Staff Bob Raner Analyst Kent Clark Manager Vishi Cook Staff Brian Trafas Analyst Portal Admin
    14. 14. High-level Architecture ESB: routing, security, reliability, invocation, mediation, process orchestration, CEP, adapters, QoS, mgmt App 1 App 2 App n J2EE: JCA, JMS, web services, JDBC, EJB, Servlet, security, caching Composite Apps: Business Process Management Portlet Integration: JSR-168, WSRP Portal Container: Search, personalization, audit, Workflow, admin & security, logging, SSO,… Security & Access Control Web service based Service invocation
    15. 15. Portal Integration PSFT UI PSFT Application PSFT Transactional DB B&P UI B&P Application B&P Transactional DB Portal
    16. 16. Application Integration (common code base) PSFT UI PSFT Application PSFT Transactional DB B&P UI B&P Application B&P Transactional DB
    17. 17. Application Integration (low granularity SOA) PSFT UI PSFT Application PSFT Transactional DB B&P UI B&P Application B&P Transactional DB
    18. 18. Application Integration (high granularity SOA) PSFT UI PSFT Application PSFT Transactional DB B&P UI B&P Application B&P Transactional DB
    19. 19. Orchestration through BPMS PSFT UI PSFT Application PSFT Transactional DB B&P UI B&P Application B&P Transactional DB
    20. 20. Agency #1 Agency #2 Agency #3 Business Architecture Technology Architecture Service Registry BPMN BPEL Enterprise Service Bus Business Services BPMS Business Transformation: From Strategy to Execution Governance Cross organizational Process Process & Rules Engine SOA based Composite Application Business Strategy Business Architecture Integration Architecture Process Architecture Implementation & Deployment Technical Architecture Application Architecture Operational Effectiveness Business Activity Monitoring Transformation Stack Business Transformation Framework Web services System task Human task IT Asset Mgmt. External Service Provider SLAs Business Rules Application Application DB Common Services Data Access Layer DB Process Engine/Modeler Rules Engine User Interface BI Security User Mgmt. Strategy Market & Customer Information Process Finance Compliance Assets Products Communications Strategy Market & Customer Information Process Finance Compliance Assets Products Communications Strategy Market & Customer Information Process Finance Compliance Assets Products Communications IT Strategy Operations Infrastructure Applications Services IT Strategy Operations Infrastructure Applications Services IT Strategy Operations Infrastructure Applications Services
    21. 21. Business Strategy Business Architecture Integration Architecture Process Architecture Business Services Framework Implementation & Deployment Technical & Data Architecture Application Architecture Operational Effectiveness Business Activity Monitoring Model Strategy Monitor & Control Executive Business Technology Business Best customer relationship in industry Customer experience consistency Enhanced channel management Internet update synchronized across enterprise Customer-centric enterprise Highest cradle-to-grave resolutions Semantic interoperability Global customer schema Single point access of interrelated customer data Customer single sign on for web access One time authentication for all services All updates access through common services Web-based implementation exploits standards Web-access for customer Best customer experience with channels Implementation ensures security Scalable deployment Monitor customer web activity relative to total activity Scale functionality with increasing usage Adapt to changing customers demographics Define service interfaces Manage services through a registry Create a governance framework Implement SOA meta-model Tie to business process Composite application service orchestration Services discovery Profile update service Profile update part of account management process Monitor KPIs to evaluate alignment with strategy Monitor performance metrics relative to other channels Offer more segment based personalization 10 Step Business Transformation Implement Design Strategy Market & Customer Information Process Finance Compliance Assets Products Communications
    22. 22. Key Messages Power of BA/BPM/SOA is in the Unification. Critical Success Factor: People Transformation Needs to be Driven By The Business
    23. 23. Thank Y <ul><li>Dr. Raj Ramesh </li></ul><ul><li>Business Transformation Consultant </li></ul><ul><li>TopSigma Consulting, LLC. </li></ul><ul><li>www.topsigma.com </li></ul><ul><li>Contact Information: </li></ul><ul><li>312.560.5061 </li></ul><ul><li>[email_address] </li></ul>ou Thank Y ou

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