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Case Study: Oil & Gas

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HCL Enables a Large Oil and Gas Company Achieve Operational Excellence

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Case Study: Oil & Gas

  1. 1. The client is a Fortune 500 company and one of the largest Asia-based oil and gas exploration and production (E&P) company. The client's major products include petroleum, crude oil, natural gas, liquefied petroleum gas (LPG), kerosene and petrochemical feedstock. The companyenjoysadominantpositioninIndiawithmajorshareincrude oil&gasproduction. Client Brief HCL Enables a Large Oil and Gas Company Achieve Operational Excellence OIL & GAS
  2. 2. ClientRequirements The client has a large and complex data network & IT infrastructure. Increased usage and dependence on IT for the business had grown considerably over the years. Consequently, there was a need to ensure that management of end-to-end service levels was doneeffectively.Provendomaincapabilityand service quality guarantees via a single window set up was thus the need of the hour. This prompted the client to look for an IT partner whocouldprovide- Ÿ Complete Network, Communication and ITInfrastructureManagementSolutions Ÿ Very highlevelofdatasecurityonthework stations&ITnetwork Ÿ Manage risks involved in various IT operations Ÿ Align IT with business by enabling IT infrastructure to support business applications Ÿ Reporting of the historical data on the usage&performanceofITinfrastructure Ÿ 24X7servicesupport SolutionsOffered To thrive in a highly challenging business environment,theclientdecidedtoengageHCL Infosystems. HCL conducted an exhaustive study of the client's business requirements that included transforming client's network and security operations, managing their end- to-end IT infrastructure and application services. Based on the study, HCL offered the following state-of-the-artsolutionstothecustomer. A-Forimprovementinitiatives (ProcessesTechnology) Ÿ Network and Performance Management solutions ú Provide root cause analysis for specific network faults down to the individual ports, circuit and generate actionable alerts thereby enabling IT to resolve problemsquickly& efficiently ú Rapid problem diagnosis by drilling down historical and real time data from the network application system and responseinformation Ÿ Implementation, process design & aligning the Enterprise Management System (EMS) tools to enable ISO 20000 Certification Ÿ EMS deployment for the following functionalities ú For providing root cause analysis for specific network faults down to the individual port, circuit and generate CustomerTestimonial NOC (Network Operations Centre) is a project of strategic importance for us. I am happy to note that our engineers and HCL have worked hard on this advanced technology project to complete theprojectsuccessfully.
  3. 3. actionable alerts thereby enabling IT to resolveproblemsquickly& efficiently ú Rapid problem diagnosis by drilling down historical and real time data from network application system and responseinformation Ÿ Application and end user response managementsolutions ú For business applications and services like e-mail, Internet, SCADA along with proactivealearting ú For root cause analysis to take timely decisiononcapacitybuilding Ÿ AntiVirusInfrastructure Ÿ Disasterrecoverysiteforthedatacenter Ÿ Accesscontrolsystem Ÿ Healthcare Information System using client's Oracle database for the management of dispensaries and medical historyofemployees Ÿ EmployeesRecordManagement BusinessBenefits Ÿ Improved efficiency of the business servicesduetoalignedITservicemetrics ú Proactivemanagement&reporting ú Timely information to minimize IT operationalissues ú Risks management of IT operations acrossnetwork For more details, please contact us at transform@hcl.com www.hclinfosystems.comor visit us at Copyright@HCLInfosystemsLtd.AllRightsReserved.Reproductionofthispublicationinanyformwithoutpriorpermissionisforbidden.Thenamesofthe actual companies and products mentioned herein may be the trademarks of theirrespective owners. Allcontent/information present here is the exclusive property of HCL Infosystems Ltd. The content/information contained here is believed to be accurate ate the time of publishing. HCL shall not be liable for damageofanykinduseofthisinformation,whichissubjecttochangewithoutnotice. About HCL Infosystems HCL Infosystems Ltd, with revenue (LTM) of US$ 2.0 billion (Rs 10,840 crores) is India's premier hardware, services and ICT systems integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organisation. India's leading System Integration and Infrastructure Management Services Organisation, HCL has specialised expertise across verticals including Telecom, BFSI, eGovernance & Power. HCL has India's largest distribution and retail network, taking to market a range of Digital Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and manymore. HCL today has India's largest vertically integrated computer manufacturing facility with over three decades of electronic manufacturing experience & HCL desktops is the largest selling brand into the enterprise space. With India's largest ICT services network that reaches to every corner of India, HCL's award winning Support Services makes it the preferred choice of enterprise and consumers, alike. For more information please visit us at www.hclinfosystems.com B - Solutions for ongoing Operations and Management Ÿ Centralized Service Desk –To provide GUI and web access for users to register servicerequests atacentralizedlocation Ÿ Proactive monitoring and management ofITinfrastructure Ÿ Servicelevelmonitoring&management

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