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Unit 4
I’d like a refund, please
Class: Listening and speaking 1
Teacher: Ms. Siena
Student: Tran Tuan Kiet
C. Listening
page 24
Barbaraisthemanagerof
anelectricalshop.Listentoher
explaintheshop’spolicyon
refundsandexchanges.Tick
trueorfalseforeachstatement.
Just listen 
SBS
After listening try to remember ^.^
D. Listening about a product
1. Listen to 6 questions this customer
asks. Count the number of words in
each question. A contraction (like
Where’s) is two words.
Listen again and complete each
question in part 2 
Write your answer 
• A-
• B-
• C
• D-
• E-
• F-
Unit  4
Unit  4

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Unit 4