Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
TOMÁS DUARTE 
Especialista em Satisfação de Clientes e Net Promoter Score 
CEO na Tracksale, startup premiada internaciona...
ROTEIRO 
Tempo Previsto: 40 a 60 minutos 
Formato: Clínica da Satisfação de Clientes 
Modelos de Pesquisas 
01 - Lojas Fís...
LOJAS FÍSICAS 
Encantômetros no Brasil: Renner, Raia, ...
LOJAS FÍSICAS 
Totens e Bases Fixas
LOJAS FÍSICAS 
Totens e Bases Fixas
LOJAS FÍSICAS 
Exemplo Aplicativo Totem - Simplicidade - 30 segundos
LOJAS FÍSICAS 
Totens e Bases Fixas
LOJAS FÍSICAS 
Totens e Bases Fixas
LOJAS FÍSICAS 
Papel** 
(tabulação/transparência)
LOJAS FÍSICAS 
Offline para Online
LOJAS FÍSICAS 
Offline para Online com Bonificação
LOJAS FÍSICAS 
Offline para Online com sorteio
LOJAS ONLINE 
Carta de Boas Vindas
LOJAS ONLINE 
Pesquisa Destaque 
Interface
LOJAS ONLINE 
Interface
LOJAS ONLINE 
Banner Interno ao Site
LOJAS ONLINE 
Troféu Preguiça 
Interface 
Quanto mais perguntas, menor 
a taxa de respota.
LOJAS ONLINE 
Pesquisa Destaque 
Janela Modal Interna ao Site
LOJAS ONLINE 
Pesquisa Destaque 
Janela Lateral Interna ao Site
LOJAS ONLINE 
Email
LOJAS ONLINE 
Interface
LOJAS ONLINE 
Pesquisa Destaque 
Email
LOJAS ONLINE 
Pesquisa Destaque 
Email
LOJAS ONLINE 
Pesquisa Destaque 
Interface
LOJAS ONLINE 
Troféu Preguiça 
Negativo: +20 Perguntas e Não Cruzamento de Dados 
Positivo: Barra de Status
LOJAS ONLINE 
Inteligência Cruzada (Tags)
BRASIL 
Personalização: 
Nome, Produto, Serviço
BRASIL 
Pontos de Contato 
Site, Avião, Aeromoças, Piloto, etc… 
x 
NPS
BRASIL 
Assinatura (Pessoalidade) 
TAM: + 20 Perguntas 
http://tamspesquisa.com/12312/ad.aspx
BRASIL 
Blue TV: 
Assinatura (Pessoalidade) 
Transparência 
Velocidade 
Bonificação 
Botão Call to Action
BRASIL 
Pesquisa Destaque 
Bonificação 
x 
Mito
BRASIL 
Criatividade Analógica
ESTADOS UNIDOS 
Apple: 
Email Texto
ESTADOS UNIDOS 
Apple: 
Pioneira no NPS 
6 Perguntas
ESTADOS UNIDOS 
Tela Criativa 
de Agradecimento
ESTADOS UNIDOS 
United: 
Terceiro Pior 
NPS dos EUA 
entre Cias. Aéreas
ESTADOS UNIDOS 
NPS Benchmark
ESTADOS UNIDOS 
NPS em 
Plataformas Digitais
ESTADOS UNIDOS 
NPS em 
Plataformas Digitais
ESTADOS UNIDOS 
Quiosque
ESTADOS UNIDOS 
Política da Amazon: 
Email 
Com Bônus 
Usam tecnologia de terceiros 
Net Promoter Score 
Fechamento do Loo...
APLICATIVOS MÓVEIS 
Pesquisa dentro do App Mobile da Empresa
APLICATIVOS MÓVEIS 
NPS com SMS 
Electrolux, Zurich, Gol Linhas Aéreas
CONCLUSÕES 
PARA UMA PESQUISA DESTAQUE 
Pesquisa Destaque 
Princípios: 
01 - Simplicidade (perguntas até 5) 
02 - Transpar...
CONCLUSÕES 
PARA UMA PESQUISA DESTAQUE 
Pesquisa Destaque 
RESULTADO = 
Alta Taxa de Resposta + 
Consistência dos Dados + ...
Dias 26 e 27/11 - Online 
http://universidade.tracksale.co 
Voucher 20% de Desconto: 20MODELOS
Muito Obrigado! 
TOMÁS DUARTE 
tomas@tracksale.co 
www.tracksale.co 
facebook.com/tomasduartemurta 
linkedin.com/tomasduar...
20 Modelos de Pesquisa de Satisfação de Clientes
Upcoming SlideShare
Loading in …5
×

20 Modelos de Pesquisa de Satisfação de Clientes

75,798 views

Published on

Confira a palestra online 20 Modelos de Pesquisa de Satisfação de Clientes. Veja o vídeo: satisfacaodeclientes.com/video-palestra-20-modelos-de-pesquisas-de-satisfacao-de-clientes/

Published in: Business
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

20 Modelos de Pesquisa de Satisfação de Clientes

  1. 1. TOMÁS DUARTE Especialista em Satisfação de Clientes e Net Promoter Score CEO na Tracksale, startup premiada internacionalmente, focada na Gestão de Satisfação de Clientes. Tracksale ajudou trazer para o Brasil os melhores conceitos de Gestão de Satisfação de Clientes do Mundo. Co-fundador e Board Member da Associação Brasileira de Startups Empreendedor no SanPedroValley.org Embaixador Brasileiro do Building Global Innovators - MIT Portugal Autor do Livro Produtividade nas Nuvens Gerente do Google Business Groups Belo Horizonte
  2. 2. ROTEIRO Tempo Previsto: 40 a 60 minutos Formato: Clínica da Satisfação de Clientes Modelos de Pesquisas 01 - Lojas Físicas 02 - Lojas Online 03 - Exemplos Brasileiros 04 - Exemplos de Empresas Americanas (EUA) 05 - Aplicativos Móveis 06 - Conclusões
  3. 3. LOJAS FÍSICAS Encantômetros no Brasil: Renner, Raia, ...
  4. 4. LOJAS FÍSICAS Totens e Bases Fixas
  5. 5. LOJAS FÍSICAS Totens e Bases Fixas
  6. 6. LOJAS FÍSICAS Exemplo Aplicativo Totem - Simplicidade - 30 segundos
  7. 7. LOJAS FÍSICAS Totens e Bases Fixas
  8. 8. LOJAS FÍSICAS Totens e Bases Fixas
  9. 9. LOJAS FÍSICAS Papel** (tabulação/transparência)
  10. 10. LOJAS FÍSICAS Offline para Online
  11. 11. LOJAS FÍSICAS Offline para Online com Bonificação
  12. 12. LOJAS FÍSICAS Offline para Online com sorteio
  13. 13. LOJAS ONLINE Carta de Boas Vindas
  14. 14. LOJAS ONLINE Pesquisa Destaque Interface
  15. 15. LOJAS ONLINE Interface
  16. 16. LOJAS ONLINE Banner Interno ao Site
  17. 17. LOJAS ONLINE Troféu Preguiça Interface Quanto mais perguntas, menor a taxa de respota.
  18. 18. LOJAS ONLINE Pesquisa Destaque Janela Modal Interna ao Site
  19. 19. LOJAS ONLINE Pesquisa Destaque Janela Lateral Interna ao Site
  20. 20. LOJAS ONLINE Email
  21. 21. LOJAS ONLINE Interface
  22. 22. LOJAS ONLINE Pesquisa Destaque Email
  23. 23. LOJAS ONLINE Pesquisa Destaque Email
  24. 24. LOJAS ONLINE Pesquisa Destaque Interface
  25. 25. LOJAS ONLINE Troféu Preguiça Negativo: +20 Perguntas e Não Cruzamento de Dados Positivo: Barra de Status
  26. 26. LOJAS ONLINE Inteligência Cruzada (Tags)
  27. 27. BRASIL Personalização: Nome, Produto, Serviço
  28. 28. BRASIL Pontos de Contato Site, Avião, Aeromoças, Piloto, etc… x NPS
  29. 29. BRASIL Assinatura (Pessoalidade) TAM: + 20 Perguntas http://tamspesquisa.com/12312/ad.aspx
  30. 30. BRASIL Blue TV: Assinatura (Pessoalidade) Transparência Velocidade Bonificação Botão Call to Action
  31. 31. BRASIL Pesquisa Destaque Bonificação x Mito
  32. 32. BRASIL Criatividade Analógica
  33. 33. ESTADOS UNIDOS Apple: Email Texto
  34. 34. ESTADOS UNIDOS Apple: Pioneira no NPS 6 Perguntas
  35. 35. ESTADOS UNIDOS Tela Criativa de Agradecimento
  36. 36. ESTADOS UNIDOS United: Terceiro Pior NPS dos EUA entre Cias. Aéreas
  37. 37. ESTADOS UNIDOS NPS Benchmark
  38. 38. ESTADOS UNIDOS NPS em Plataformas Digitais
  39. 39. ESTADOS UNIDOS NPS em Plataformas Digitais
  40. 40. ESTADOS UNIDOS Quiosque
  41. 41. ESTADOS UNIDOS Política da Amazon: Email Com Bônus Usam tecnologia de terceiros Net Promoter Score Fechamento do Loop Primoroso
  42. 42. APLICATIVOS MÓVEIS Pesquisa dentro do App Mobile da Empresa
  43. 43. APLICATIVOS MÓVEIS NPS com SMS Electrolux, Zurich, Gol Linhas Aéreas
  44. 44. CONCLUSÕES PARA UMA PESQUISA DESTAQUE Pesquisa Destaque Princípios: 01 - Simplicidade (perguntas até 5) 02 - Transparência (na carta convite, deixar claro número de perguntas) 03 - Velocidade (mostrar tempo estimado) 04 - Inteligência na gestão e relatórios 05 - Pessoalidade (assinatura do gestor) 06 - Bonificação (opção que potencializa T.R. e retenção de clientes) 07 - Fechamento do Loop (cliente está na expectativa)
  45. 45. CONCLUSÕES PARA UMA PESQUISA DESTAQUE Pesquisa Destaque RESULTADO = Alta Taxa de Resposta + Consistência dos Dados + Decisões baseadas em Fatos + Cultura da Satisfação de Clientes + Evolução dos Processos, Produtos e Serviços + Crescimento em Clientes e Vendas
  46. 46. Dias 26 e 27/11 - Online http://universidade.tracksale.co Voucher 20% de Desconto: 20MODELOS
  47. 47. Muito Obrigado! TOMÁS DUARTE tomas@tracksale.co www.tracksale.co facebook.com/tomasduartemurta linkedin.com/tomasduarte twitter.com/tomasdm

×