Family Readiness Group                Road to Deployment                 A Guide for Unit LeadersBattalion Commander:Batta...
FRG Leadership<INSERT FRG LEADERSHIP ROSTER HERE.>FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook   2
Table of ContentsFamily Readiness Group......................................................................................
6 months +Appointment Orders   1. Ensure that your unit commander has appointed a primary FRG Leader.      * Co-Leaders ca...
FRG Smartbook   1. Obtain a 3 inch binder with tabs. Begin collecting materials to add to your binder.      This is the no...
package it at the meeting. Have the FRG/RDC send the care package             forward for Soldiers to enjoy.              ...
Key Callers   1. Identify Key Callers on your FRG Telephone Tree.   2. Ensure that Key Callers are trained.         a. ACS...
2. Encourage Soldiers with geographically dispersed spouses to register their      spouse.   3. Encourage Soldiers to regi...
Rear Detachment Responsibilities   1. Compile and provide RD Roster to FRG Leaders, FRSA, and FRG Advisor.      (phone num...
ii. Include in FRG Newsletter          c. Guidance from commander                 i. Ensure that it is clear what should b...
Co-LeaderCompany FRG                                                                                                      ...
Soldier NameSpouse Name                                       Home Phone:                                                 ...
Contact #2Day:            Date:                  Time:                _____ Issue or Concern                _____ Follow U...
Appendix 3 – FRG Volunteer Key Caller Job DescriptionsFAMILY READINESS GROUP VOLUNTEERKEY CALLER JOB DESCRIPTIONPOSITION T...
FAMILY READINESS GROUP VOLUNTEERTELEPHONE TREE COMMITTEE CHAIRPERSONJOB DESCRIPTIONPOSITION TITLE:            Telephone Tr...
Appendix 4 – Key Caller HandbookINSERT KEY CALLER HANDBOOK HEREFRG “Road Map to Deployment” Guide for Leaders, by Traci A....
Appendix 5 – Care Team Volunteer Forms and Information                           Care Team Volunteer Form                 ...
FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook   18
Care Team Plan of Action         Order of events:                                               Casualty occurs in Iraq.  ...
BCT Rear Detachment Commander                              BN Rear Detachment Commander                              Prima...
Visit the unit website (virtual FRG) at www.armyfrg.org. This is where you will find themost current, accurate information...
Rosters: Before your Soldiers leave, make sure that the rosters are updated. This soundseasy, but if it is not done you wi...
Upcoming SlideShare
Loading in …5
×

FRG Road to Deployment

1,846 views

Published on

This guide helps FRG Leaders organize their tasks from 6 months away from deployment through the deployment itself. Customize it for your unit and make it your own!

Published in: Education, Business
1 Comment
2 Likes
Statistics
Notes
  • You have put a lot of thought and work into this guideline. I hope that my soldiers assignment if deplorement is assigned the unit will use this outline to keep the family on track. Thanks for your service.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
1,846
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
45
Comments
1
Likes
2
Embeds 0
No embeds

No notes for slide

FRG Road to Deployment

  1. 1. Family Readiness Group Road to Deployment A Guide for Unit LeadersBattalion Commander:Battalion Command Sergeant Major:Position Name Email TelephoneBattalionFRGAdvisorBattalionFRSABattalionRDCOur unit is just a few months away from deployment. This is the time to be proactiveand think ahead to the future. You have plenty of time to prepare, but time will beginslipping away soon. Use this guide to assist you in preparing your Soldiers and theirFamilies for the upcoming deployment. If you have questions or think of items thatshould be added to this guide, please contact the FRG Advisor or the FRSA. Thankyou for all you do each day!FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 1
  2. 2. FRG Leadership<INSERT FRG LEADERSHIP ROSTER HERE.>FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 2
  3. 3. Table of ContentsFamily Readiness Group..................................................................................................................1Road to Deployment........................................................................................................................ 1FRG Leadership...............................................................................................................................2<INSERT FRG LEADERSHIP ROSTER HERE.>........................................................................2Table of Contents.............................................................................................................................3Appointment Orders.........................................................................................................................4Training............................................................................................................................................4FRG Communication Plan...............................................................................................................4FRG Smartbook............................................................................................................................... 5FRG Meetings..................................................................................................................................5Family Information Sheets...............................................................................................................6FRG Roster...................................................................................................................................... 6Fundraisers.......................................................................................................................................6FRG Telephone Tree........................................................................................................................6Key Callers.......................................................................................................................................7Go Team...........................................................................................................................................7Care Team........................................................................................................................................7Unit Website - AKO or vFRG......................................................................................................... 7Volunteer Management....................................................................................................................8Calendar........................................................................................................................................... 8Rear Detachment Responsibilities...................................................................................................9Deployment Brief (FRSA and RDC)...............................................................................................9Commander/FRG Leader Meeting.................................................................................................. 9Appendix 1 - FRG Leader Roles and Responsibilities.................................................................. 11Appendix 2 – Communication Log for FRG Leaders and Key Callers.........................................11Appendix 3 – FRG Volunteer Key Caller Job Descriptions..........................................................14Appendix 4 – Key Caller Handbook..............................................................................................16Appendix 5 – Care Team Volunteer Forms and Information........................................................17Care Team Volunteer Form...........................................................................................................17Appendix 6 – How to Register for our vFRG................................................................................20Appendix 7 - Lessons Learned on running a successful FRG during deployment........................21FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 3
  4. 4. 6 months +Appointment Orders 1. Ensure that your unit commander has appointed a primary FRG Leader. * Co-Leaders can help carry the load, especially during deployment. Co-Leaders should also be on appointment orders. There should, however, be one primary FRG Leader to receive and disseminate information from the higher headquarters. Be sure you and your co-leader sit down and discuss who is taking which roles in the unit FRG (See Appendix 1 - FRG Leader Roles and Responsibilities). 2. Ensure that your unit commander has appointed one FRG Treasurer. 3. Copy the signed appointment orders and distribute a copy to: RDC, FRSA, and FRG Advisor.Training 1. Attend the FRG Leader training on your installation. 2. Complete online FRG Leader training at www.myarmylifetoo.com. 3. Copy your Completion Certificate(s) and distribute to: RDC, FRSA, and FRG Advisor. 4. Consider other helpful training opportunities. a. Care Team Training b. Key Caller Training c. RDC Training d. AFTB Classes, all levels e. Battlemind TrainingFRG Communication Plan 1. Meet with the unit commander and FRSA to determine your overall FRG Communication Plan. 2. Establish guidelines and roles and responsibilities for all involved. 3. Publish rules and regulations for social media and unit communication for all Soldiers and Families. 4. Ensure that all communication channels have appropriate approval throughout your unit chain of command. 5. Consider a variety of communication options and choose the ones that work best for your unit and can be sustained throughout the deployment. a. Telephone Roster b. Email Distribution c. Facebook d. Twitter e. Other Social Media: tumblr, Google+, SlideShare, blogs, etc.FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 4
  5. 5. FRG Smartbook 1. Obtain a 3 inch binder with tabs. Begin collecting materials to add to your binder. This is the notebook you will need if your installation conducts an FRG Audit in your unit. Tabs could include: a. FRG Roster i. Key Caller Information ii. Key Caller Handbook b. Leader Roster i. Care Team Roster/Go Team Roster ii. Training Certificates (FRG Leader Training, Care Team Training) c. Calendars i. FRG Calendar 1. FRG Meetings 2. Fundraisers 3. Family Events ii. Unit Training Calendar 1. Training Exercises 2. Unit Events d. Communication Log (See Appendix 2 – Communication Log) i. Page for each Family. e. FRG Newsletters f. Community Resources & Information i. Ivy League Notes ii. CSC Notes iii. ACS Information iv. OWC/ESC Notes 5 monthsFRG Meetings 1. Plan an FRG Meeting each month between now and deployment. 2. The company-level commander and/or RDC should be present at each meeting to give an update on the unit and answer any questions from Soldiers or Family Members. 3. Idea: For the last meeting before deployment and during deployment, host battalion-level FRG Meetings once a month. After a battalion-wide information session (with the RDC present to answer questions), break into company-level units to conduct any company-level activities. a. Monthly Banners: Create a large banner with a monthly theme. Have Family members and children write a message or put handprint/footprints on the banner. Have the FRG send the banner forward for Soldiers to display in their unit area. b. Care Packages: Decide on a theme before the meeting and advertise it well. Have FRG members bring items to go along with that theme andFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 5
  6. 6. package it at the meeting. Have the FRG/RDC send the care package forward for Soldiers to enjoy. i. Monthly Birthday Box: Include cookies, candies, treats, small wrapped gifts (books, DVDs, necessities) all based on a birthday theme. Themes could include: 1. Pirates (Pirates of the Caribbean DVD, gold coin chocolates, pirate party favors) 2. Summer Fun (inflatable beach balls, sunscreen, water guns, lemonade packets, summer movies) ii. Monthly Boredom Busters: Include books, magazines, DVDs, and any kind of puzzle/game books along with pens, pencils, and candies.Family Information Sheets 1. Work with your battalion FRSA to ensure that the Family Information Sheets are correct and complete. 2. Copies to RDC, FRSA.FRG Roster 1. Send an updated FRG Roster to RDC, FRSA, and FRG Advisor each month. This will help the unit reach Families if needed. 2. Ensure that all “No Contact” Families are identified. 3. Include security statement on all FRG Rosters.Fundraisers 1. Consider hosting fundraisers at this time. Fundraising ideas prior to deployment a. Items with unit name, crest: t-shirts, sweatshirts, coffee mugs, car magnets, baseball caps, mouse pads 2. Why are we fundraising? a. To provide Soldiers: birthday cards, holiday mailings, postage, care packages, unit banners b. To provide Families: kids’ play dates, unit socials, holiday events for Families 4 monthsFRG Telephone Tree 1. Organize your FRG Families into a Telephone Tree, if you haven’t already. If you have a functioning Phone Tree, take this time to test call and update. 2. Ensure sufficient volunteers to serve as Key Callers (those who will be responsible for calling 3 – 5 people on the Telephone Tree each month). See Appendix 3 – Volunteer Job Descriptions. 3. Send an updated FRG Telephone Tree to RDC, FRSA, BN Advisor each month.FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 6
  7. 7. Key Callers 1. Identify Key Callers on your FRG Telephone Tree. 2. Ensure that Key Callers are trained. a. ACS Training on post b. Provide a copy of the Key Caller Handbook (see Appendix 4 – Key Caller Handbook). 3. Activate the FRG Telephone Tree every two weeks during deployment to ensure accuracy of information. 3 monthsGo TeamThe “Go” Team is a group of volunteers who will enter the home of a Family who hasreceived a casualty notification. This will ONLY occur after the official notification iscomplete and IF the family has agreed to have FRG assistance present. The Go Teamwill consist of: Brigade Representative, a Battalion Representative, and a companyrepresentative (company commander-appointed representative). 1. Company commanders: Appoint a company “Go” Team representative and an alternate. 2. FRG Leaders: Assist the company commanders in ensuring that your company “Go” Team members are trained. All volunteers who enter the home of a Family after a casualty notification must be trained. a. Operation READY Care Team Training b. US Army Care Team Handbook c. Public Affairs Training (for dealing with the media) 3. RDC/FRSA: Maintain a training tracker of all Go Team members for the battalion. (See Appendix 5 – Care Team Volunteer Form.)Care TeamThe Care Team is a group of volunteers at a company or battalion level that worktogether to assist families after a casualty notification. This team works to provideneeds based on the Go Team’s recommendations. 1. Identify a company “Care Team Coordinator” and an alternate. 2. Ensure that your company Care Team volunteers are identified. a. Care Team volunteers can make meals, provide childcare, take care of pets, provide transportation for family members, or help as needed. 3. Create and maintain a roster of Care Team volunteers who are ready to assist on the company-level Care Team. (See Appendix 5 – Care Team Volunteer Form.)Unit Website - AKO or vFRG 1. Encourage Soldiers to register their Families. a. Include reminders in emails, newsletters, and telephone calls b. Utilize “How to Register” form. (See Appendix 6 – How to Register for our vFRG.)FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 7
  8. 8. 2. Encourage Soldiers with geographically dispersed spouses to register their spouse. 3. Encourage Soldiers to register parents, siblings, or other family members. 4. Utilize the site to conduct rumor control. a. RDC/FRSA: Add “Rumor Control” button. 2 monthsEmail Distribution List 1. Create/update email distribution list with all Family FRG members listed. 2. Ask (in email, newsletters, etc.) if extended Family would like to be added to the list. * This information is best coming from the Soldiers so start asking now.Volunteer Management 1. Work to place willing volunteers in helpful positions. An FRG Leader should not have to carry the load of caring for Families alone. Positions could include: a. Co-Leader (must be on appointment orders) b. Secretary (must be on appointment orders) c. Treasurer (must be on appointment orders) d. Volunteer Coordinator e. Fundraising Chairperson f. Telephone Tree Chairperson g. Others as needed 2. Plan for Volunteer Awards monthly a. Idea: Host short award assembly at each battalion-level FRG Meeting. b. RDC/FRSA: Help by printing out and framing awards to be given each month. c. RDC/FRSA: Work with brigade to implement incentive program.Calendar 1. With the deployment in sight, work with FRG members to plan your FRG events for 6 months – 1 year. Take into account: a. Deployment dates b. EML window c. Holidays d. FRG Meetings e. School Calendars f. Installation Calendars 1 monthFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 8
  9. 9. Rear Detachment Responsibilities 1. Compile and provide RD Roster to FRG Leaders, FRSA, and FRG Advisor. (phone numbers, staff-duty numbers, RDC roster) 2. Schedule Q&A session with Family members closer to deployment. 3. Meet with FRG Leaders at least monthly to provide support system to our leaders and making sure issues are being addressed in a timely manner. a. Review timeline each month to see if meetings need to be more frequent. 4. Review Red Cross Message procedure to ensure rear and forward are talking and sharing the information. 5. Identify at-risk Soldiers, Families and provide the extra help they may need to prepare. 6. Help verify information on FIS. Add line leaders to help, FRSA.Deployment Brief (FRSA and RDC) 1. Plan battalion-wide deployment briefings. 2. Arrange date, time, and location. 3. Arrange for agencies to be present: a. FRG Tables: i. Meet-and-Greet FRG Leaders ii. roster check iii. FIS completion iv. volunteer sign-up b. Other agencies: i. ACS ii. CYS for registration iii. JAG for POAs, wills iv. Military Family Life Consultants v. Operational Security vi. DD93 Form vii. Family Advocacy viii. Finance ix. Red Cross c. Introductions: Commander, RDC/NCOIC, CFS, Chaplain, & FRG Leaders d. Distribute deployment guide. e. Send letters to the parents or geographically dispersed spouses, with RD contact information, possibly picture of their Soldier with their first in line leader.Commander/FRG Leader Meeting 1. Plan at least one face-to-face meeting before the deployment to discuss FRG related issues. a. Communication during deployment i. Email weekly if at all possible ii. Set a date and time (example: Each Friday by midnight) b. Commander Updates i. Email weekly to be posted on vFRG websiteFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 9
  10. 10. ii. Include in FRG Newsletter c. Guidance from commander i. Ensure that it is clear what should be handled by RDC, FRSA, FRG Advisor, and FRG Leader ii. Rumor Control – discuss best ways to counter rumors. d. Review ideas for successful deployment. See Appendix 7 - Lessons Learned on running a successful FRG during deployment.FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 10
  11. 11. Co-LeaderCompany FRG TreasurerCompany FRG AdvisorBattalion FRG LeaderCompany FRGRoles and Responsibilities Battalion FRSA Battalion RDC Other:HIGHER HEADQUARTERSServes as POC for battalion FRG AdvisorAttends Battalion FRG Steering CommitteeCARE TEAM/GO TEAMServes as POC for unit Care TeamMaintains unit roster of Care TeamServes as “GO” Team memberExplains Care Team to FRG membersEMAILMaintain email distribution listForward information from BN, BDETELEPHONE TREEMaintain Telephone TreeActivate Telephone Tree regularlyUNIT NEWSLETTERCreate unit newsletterDistribute unit newsletter ( via email)Distribute unit newsletter (hard copies)UNIT WEBSITE (vFRG or AKO)Update unit websiteFRG MEETINGSPlan FRG Meetings (time/date/location)Plan speakers/content for FRG MeetingsArrange for childcareArrange for food (potluck, order out)Arrange for special events/activitiesFRG FUNDSMaintain bank account and budgetServes as POC for Funds AuditFUNDRAISINGPlans unit fundraisersCoordinates PR for fundraisersServes as POC during fundraiserMaintains funds raisedAppendix 1 - FRG Leader Roles and ResponsibilitiesFRG Leaders: Use this page to identify specific individuals to serve as the primary POC for each of these responsibilities.Appendix 2 – Communication Log for FRG Leaders and Key CallersFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 11
  12. 12. Soldier NameSpouse Name Home Phone: Work Phone: Cell Phone: Other: Email:NOTESRECORD OF STANDARD PHONE CALLSDay Date Time Message Telephone CheckUse the “Contacts” below to record special issues, items that need follow-up, or any other information that is outof the ordinary.Contact #1Day: Date: Time: _____ Welcome to the Unit _____ Follow Up/OtherNOTESFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 12
  13. 13. Contact #2Day: Date: Time: _____ Issue or Concern _____ Follow Up/OtherNOTESContact #3Day: Date: Time: _____ Issue or Concern _____ Follow Up/OtherNOTESContact #4Day: Date: Time: _____ Issue or Concern _____ Follow Up/OtherNOTESContact #5Day: Date: Time: _____ Issue or Concern _____ Follow Up/OtherNOTESFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 13
  14. 14. Appendix 3 – FRG Volunteer Key Caller Job DescriptionsFAMILY READINESS GROUP VOLUNTEERKEY CALLER JOB DESCRIPTIONPOSITION TITLE: FRG Telephone Tree Key CallerRESPONSIBLE TO: FRG Leader or Telephone Tree ChairpersonPURPOSE: Gather and disseminate informationJOB DESCRIPTION: — Calls each of the assigned families on their POC Telephone Tree branch; reports any discrepancies in the information on the list — Passes important information to assigned families — Telephones spouses occasionally when troops are in garrison and twice monthly during deployments — Annotates the Telephone Tree with any changes, and informs the Telephone Tree chairperson or FRG leader — Fields calls from assigned families, and answers questions or directs callers to appropriate resources; provides accurate, timely information — Fields emergency calls and assists the families involved — Welcomes new families assigned to the POC’s Telephone Tree branch — Maintains confidentiality, discourages gossip, and dispels rumors — Reports serious matters to Telephone Tree chairperson or FRG leader — Keeps a careful log of calls received, made, and their resultsTIME REQUIRED: Two to six hours per week; six-month to one-yearcommitmentQUALIFICATIONS & SPECIAL SKILLS: — Good telephone/communication skills — Knowledge of community resources and crisis intervention — Concern and empathy for others; calm under stressRECOMMENDED TRAINING: — Operation READY courses — AFTB Levels I-III — Key Caller Handbook — Similar courses and/or past experienceFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 14
  15. 15. FAMILY READINESS GROUP VOLUNTEERTELEPHONE TREE COMMITTEE CHAIRPERSONJOB DESCRIPTIONPOSITION TITLE: Telephone Tree Committee ChairpersonRESPONSIBLE TO: FRG Leader or CommanderPURPOSE: Provide personal contact to keep FRG spouses informedJOB DESCRIPTION: — Prepares the unit telephone tree from the unit alert roster and information from first sergeant and FRG questionnaires — Recruits and trains telephone points of contact (POC), at least one per platoon or, alternately, enough to assign 5–8 families each — Assigns POCs to platoons or 5–8 family groups each — Coordinates regularly with FRG leader and welcome committee chairperson, and updates Telephone Tree with new families — Supervises testing of the FRG Telephone Tree at least monthly while troops are home and twice monthly while deployed — Passes important information to POCs for families — Fields calls from POCs with questions or reports of incidents — Reports any significant incidents to FRG leader or commander — Reviews POC phone logs, reports, and volunteer time logs — Prepares monthly reports and submits to FRG leader — Maintains confidentiality, and discourages rumors and gossip — Keeps a careful log of calls received, made, and their resultsTIME REQUIRED: Two to four hours per week; six-month to one-yearcommitmentQUALIFICATIONS & SPECIAL SKILLS: — Good telephone/communication skills — Knowledge of community resources and crisis intervention — Concern and empathy for others; calm under stressRECOMMENDED TRAINING: — Operation READY courses — AFTB Levels I-III — Similar courses and/or past experienceFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 15
  16. 16. Appendix 4 – Key Caller HandbookINSERT KEY CALLER HANDBOOK HEREFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 16
  17. 17. Appendix 5 – Care Team Volunteer Forms and Information Care Team Volunteer Form HandbookUS Army Care Team Training Care Team TrainingOperation READY TrainingDIIV, BDE, or BN Tracker Volunteer Options TrainingPublic Affairs Babysit children Care for pets Open /Other Cook a meal Run errands UNIT Volunteer Name HHB Alpha Bravo GolfFRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 17
  18. 18. FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 18
  19. 19. Care Team Plan of Action Order of events: Casualty occurs in Iraq. IF it is a <UNIT> Soldier, the following will occur: Chief of Staff or S1 calls <BCT> RDC. <BCT> RDC makes two calls: BN RDC calls the BCT GO POC calls the BCT GO POC SOLDIER GO POC. BN GO POC. and BN RDC. Check Team rosters. PNOK Casualty Notification SOLDIER GO POC coordinates with BN POC coordinates BCT GO POC to with BCT GO POC meet before going to meet before going into the home of the GO TEAM meets at into the home of the family. predetermined family. location. Reviews procedure. Goes into the home to determine needs. BN POC notifies Care Team Coordinators of casualty.<BCT> Chaplain Information:<Chaplain Name> will also visit the family’s home after the official Care Teamnotification. His phone number is NUMBER HERE. Coordinators make plans to support the Family, based on their requests. “GO” Team Phone #1 Phone #2 FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 19
  20. 20. BCT Rear Detachment Commander BN Rear Detachment Commander Primary Soldier GO Team POC Secondary Soldier GO Team POC 2BCT GO POC Primary Battalion GO POC Alternate Battalion GO POCBN Care Team CoordinatorsName Co Address Telephone Email address BCT GO POC Battalion GO POCHHBAlphaBravoGolf This roster contains CONFIDENTIAL information. Do NOT disseminate. Appendix 6 – How to Register for our vFRG How to Register for our vFRG Website FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 20
  21. 21. Visit the unit website (virtual FRG) at www.armyfrg.org. This is where you will find themost current, accurate information about our battalion. You can locate battalion andbattery level FRG contacts, meeting dates, and deployment-related information.If you have an existing account on the vFRG system and already have a USERNAMEand PASSWORD, follow these instructions to subscribe to our vFRG website: 1. Go to www.armyfrg.org. 2. Click “Login.” 3. Enter your USERNAME and PASSWORD. 4. Once logged in, click “Find an FRG” in the left-hand navigation bar. 5. Select State/OCONUS location. 6. Select unit name: Unit NameIf you are a FIRST-TIME user on the vFRG system and do NOT have an account,please follow these instructions to register on the system and subscribe to our unitvFRG website: 1. Go to www.armyfrg.org. 2. Click “Register here.” 3. Select State/OCONUS location.. 4. Select our unit name: Unit Name. 5. Select your account type: “Soldier” or “Family Member.” 6. Complete registration information, including entering the Soldier’s full name and last 4 digits of the Soldier’s SSN. • If you are a Soldier and your name is listed in the unit’s “Soldier Database,” your subscription will be automatically approved. • If an approved Soldier lists you as a “sponsored user” on the system; your subscription will be automatically approved. • If you do not fit into one of these two categories, your subscription will be sent directly to the unit’s site administrators to review, verify, and approve.Technical Support Help:If you receive a “Soldier Not Found” error, that means your Soldier’s information iseither not in the Soldier Database or you are not entering an EXACT match. Forexample, if “Joe Smith” is entered for “Joe Smith, Jr.” the system will provide an error.Use “Contact Us” on the www.armyfrg.org homepage for assistance.Questions?Contact the Unit Family Readiness Support Assistant:FRSA NAMEPHONE, EMAILAppendix 7 - Lessons Learned on running a successful FRG during deploymentBefore the deployment:FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 21
  22. 22. Rosters: Before your Soldiers leave, make sure that the rosters are updated. This soundseasy, but if it is not done you will not want to do it the day after your own spouse leaves. Findout how many spouses will be leaving the area and get contact information (use the “FamilyLeave Form.”).AKO Accounts: For spouses who do not have e-mail, encourage them to open an AKOaccount before the Soldiers leave. They can open one later, but it will be harder. They can alsoIM on the AKO site.Single Soldiers: Don’t forget about contacting the Families of your single Soldiers. It might beeasier to send a newsletter to all of the Families letting them know who you are and what anFRG is. Remember that if you make phone calls to Family members, they may be expectinganyone calling from the Army to have bad news, so reassure them right away.Secondary Phone Numbers: It is helpful to have a secondary contact for each Soldier. This isespecially needed if a Soldier and spouse get divorced during the deployment.Money: Fundraise before the Soldiers leave so that you can enjoy using the money during thedeployment. T-Shirts are a great fundraiser, especially if the Soldiers will be allowed to wearthem in Iraq for PT.During the Deployment:Updates: It can be hard to keep track of Soldiers who move from one company to anotherduring the deployment. Try to set up weekly e-mail updates between the FRG leader and theCommander to keep the rosters current.Cell Phones: There will be many Soldiers who will talk to their spouses daily on personal cellphones. The FRG leader will hear more about these conversations than the Commander. If theSoldiers are giving their spouses information that sounds classified, please pass that on to theCommander.Goodie Bags: Soldiers love getting goodie bags from the FRG (or from anyone for thatmatter!). Let the spouses bring the treats and fill them at a meeting and then use your FRGfunds to ship them. The schools in this area have already given a lot to the Soldiers, but if yougo to Belton or Temple and ask the teachers they might help with this. You can also ask theunit sponsor to help.After the Deployment:Hotels: Families of the single Soldiers will be coming to town during redeployment. It is helpfulto make a list of hotels that are close by and see if you can get a discount rate for Families ofyour unit.Continue: It is hard to want to do any business when the Soldiers return, but be sure to keepyour rosters current. Soldiers will be moving quickly, going to schools, PCS, ETS, etc. If youget too far behind, it will be a big job for the next FRG leader. If you will be leaving, try to have areplacement in place before redeployment.FRG “Road Map to Deployment” Guide for Leaders, by Traci A. Cook 22

×