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Toyota I_Site case studyCatering Engros, DenmarkA food service company with an annual turnover of 1.4 billion Danish Krona...
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TMHE Customer Catering Engros Use Toyota I_Site & Cut Truck Damage Costs by 33%


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Catering Engros is a food service company in Denmark. Toyota Material Handling Europe (TMHE) provides them with pallet trucks, order pickers & reach trucks & they have recently started to use Toyota I_Site. Niels Peter Habekost, Chief Financial Officer at Catering Engros explains how useful Toyota I_Site is as they have saved 300,000 Danish Krona on truck costs within a year.

For more information about Toyota I_Site, visit:

Read the full customer testimonial to learn more about Catering Engros’ positive experience working with TMHE:

For more information about BT and Toyota forklifts, visit

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TMHE Customer Catering Engros Use Toyota I_Site & Cut Truck Damage Costs by 33%

  1. 1. Toyota I_Site case studyCatering Engros, DenmarkA food service company with an annual turnover of 1.4 billion Danish Krona,Catering Engros has seen a 33% reduction in truck damage costs in less than ayear of running Toyota I_Site.Supplying hotels, restaurants, cafés and public characteristics. The models we use have cold store oil but are “Toyota recommended the system to us and, as we wereinstitutions, Catering Engros delivers 70,000 otherwise unmodified. so satisfied with them as a supplier, we decided we shouldpackages a day from their two main distibution implement it. Our expectations were that we could achievecentres in Middelfart and Hvidovre, as well as from “We operate three shifts a day and we have enough batteries savings in damage costs to our trucks and these expectationsthree other sites. to swap them during shifts, so we don’t have to wait for have definitely been met.” them to charge. We use the LPE240 for both for order picking“We employ approximately 400 people and we have 100 and for loading our vehicles.” “We invested in Toyota I_Site because our biggest cost is ourdistribution vehicles travelling throughout Denmark every employees. With Toyota I_Site we can optimise employeeday, explains chief financial officer Niels Peter Habekost. “We have a very good relationship with Toyota,” performance as well as truck performance. Toyota I_Site continues Niels Peter Habekost. “They have lived up to our has given us the information we need to monitor driving“Our central warehouse for frozen products to the entire expectations. The trucks are reliable and robust. That’s why behaviour and intervene as needed, and in response ourcountry is here in Middelfart, and we also handle chilled and we have now also chosen to implement Toyota I_Site. This truck drivers have improved the way they drive.”dry products for Funen and Jutland from here. gives us a lot of useful information on the way we use our trucks, including damage reports.”“We use forklift trucks to receive and store goods. We usespecialised trucks for order picking, which is a large part of Martin Drud Nielsen, Catering Engros’s IT coordinatorour work. Our forklifts are used in ambient, chilled and cold explains, “We have been running Toyota I_Site since Januarystores, and we operate 24/7 so it is vital that our forklifts are 1st, 2010. Our motivation was to improve cost control andreliable and quick and easy to recharge.” reporting. Our entire forklift fleet is equipped with the Toyota I_Site onboard wireless system and our 250 operators are allCatering Engos has about 200 trucks in total across its five participating.sites. Logistics manager Martin Vesterlund takes up the story:“We use BT Levio LPE240 powered pallet trucks here in “We use Toyota I_Site to measure our costs, to achieve betterMiddelfart. We also have BT Optio OSE order pickers and BT management of our truck fleet and for weekly reporting toReflex reach trucks, all supplied by Toyota Material Handling. our employees. It was particularly the extent of damage to our trucks that we wanted to eliminate. Throughout 2010 we“We use the LPE240 both in the ambient and the cold stores. have saved around 300,000 Danish Krona just on damage toWe tested other models but found them to be less robust and our trucks. This corresponds to a reduction of 33% comparedstable. We also found that the LPE240 has the best driving to the same period in 2009.”