TMHE’s Forklift Services Reach Customer Store Norske in the Arctic Circle


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As the world’s northernmost mining community, Store Norske Spitsbergen Kulkompani AS in Svalbard, Norway, supports around 400 employees and delivers coal to countries throughout Europe. The isolated location means that the community is entirely reliant upon Toyota Material Handling Europe (TMHE)’s forklifts.

The facility uses two BT Reflex reach trucks and a Toyota 7FBMF counterbalanced forklift. The forklifts perform in conditions far below freezing and, without them, Store Norske would not be able to provide their staff with the food and supplies they need to survive.

”It’s good to know that the trucks that we depend on are being taken care of,” concludes Pernille Bruland, Logistics Centre employee.

To find out more about the BT Reflex truck and the range of forklifts from TMHE, visit:

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TMHE’s Forklift Services Reach Customer Store Norske in the Arctic Circle

  1. 1. TMHE Delivers Quality Forklift Services within theArctic CircleStore Norske in Svalbard, Norway, is the world’s northernmost mining community, producing up to fourmillion tonnes of coal a year and catering to over 400 employees who live at the facility for a week at atime. The company uses a fleet of forklift trucks from Toyota Material Handling Europe (TMHE) in orderto provide its staff with everything they need to live.Located within the Arctic Circle, Store Norske is completely isolated, presenting an immediate challenge interms of access – a challenge that TMHE was more than prepared to rise to. “There is no way of gettinghere by road,” says Pernille Bruland, Logistics Centre employee, “we have to use snowmobile or plane.Because of the weather we sometimes cannot travel at all, which is why our supply facility is critical to ouroperation.“Although we seem to have all the space in the world up here by the North Pole, we are limited to howmuch we can build, which is why we have a storage area with high level racking. We have to work like asmall town.”Store Norske uses a fleet of TMHE trucks including a Toyota counterbalanced truck and two BT Reflex reachforklifts. It is important that these forklifts receive regular maintenance, as well as any emergency servicingand repairs that need to be carried out. TMHE is able to supply this service in spite of the freezing operatingconditions and challenges presented by the facility’s location.“We have to take care of the trucks for Store Norske. It’s quite a simple application but it has to becompletely secure. We normally work with two service visits each year and with telephone support if it’sneeded. They use the BT Reflex reach truck in the main storage area and Toyota counterbalanced trucksoutside. Of course, if there is a serious problem we will come and fix it. It is so important to keep the trucksworking,” explains Arne Eivik of TMH Norway, “They are standard trucks and although the temperature isway below freezing outside, we can operate normally without any problem.”“The total value of the items held in our store is over 300 million krone. It’s good to know that the trucksthat we depend on are being taken care of,” concludes Pernille Bruland.TMHE’s commitment to delivering high quality forklift service solutions allows them to meet the toughestchallenges, whether servicing forklifts at the northernmost mine on Earth, or maintaining trucks inexceptionally corrosive conditions. No matter the location, condition or environment, TMHE can providetop quality material handling solutions.