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It’s time to look at this problem from a new angle.
Tools and Training Are Failing Managers
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Infographic: 2013 Change and Communication ROI Study - Towers Watson

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Infographic: Insights from the Towers Watson 2013 Change and Communication ROI Study. What change leaders need to get right.

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Infographic: 2013 Change and Communication ROI Study - Towers Watson

  1. 1. towerswatson.com It’s time to look at this problem from a new angle. Tools and Training Are Failing Managers Insights From the 2013 Change and Communication ROI Study Only 1 out of 4companies sustain those gains over the long term. About half (55%) of change initiatives meet their initial objectives. And it’s been this way for a long time. Refocus on the Manager’s Role Your managers could be a catalyst for successful change, but only if you: •• Communicate with them: About two out of three senior managers say their organization explains major decisions well. Every time the message gets communicated down the organization, the percentage drops. The result? Only one out of three frontline employees are in the know. •• Give them the skills they need: About nine out of 10 (87%) organizations train managers to manage change. However, only one out of every four of those say the training is effective. Management does a good job explaining the reasons behind major decisions. Senior Manager/Executive Director/Manager/Middle Manager First-Line Supervisor/Team Leader 68% 53% 34%Administrative/Clerical/ Laborer/Manual Worker 40% Source: Towers Watson 2012 Global Workforce Study 87%train managers to communicate change. 22%train managers to communicate change effectively. Focus your training and tools on helping managers: 1. Understand why people resist change 2. Role-model desired behaviors 3. Talk with their team early and often 4. Ask employees for input What Change Leaders Need to Get Right

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