SlideShare a Scribd company logo
1 of 40
Download to read offline
IT500
Master Class
IT4IT
Tony Price
Craig Alexander
HPE Software Services
Your speakers
2
Tony Price
Director WW IT4IT strategic consulting
HPE SW Services
Craig Alexander
EMEA Lead IT4IT strategic consulting
HPE SW Services
Context and the need for transformation?
3
Consumer demands are rapidly changing; on-demand
One common ask - better, faster, cheaper and safer
4
Gen Z
2000-present
Children
The first generation never to have
experienced the pre-internet world
Millennials/Gen Y
1980-2000
Early teens to early 30s
Demanding, internet savvy, instant
gratification. The iPad generation
Gen X
1965-79
Early 30s to mid-40s
The ‘focused, keep your heads
down generation”
Baby Boomers
Pre 1965
Late-40s+
Regarded in the West as the “have
it all” postwar generation
Business models are changing, and IT services must shift
5
You get what you are given
You get what you want, plus what you
didn’t know you needed
…and of course, must always be better, faster, cheaper and safer
Day to day IT operations are evolving
Support multi-model service delivery
Digital IT
Plan Source
OfferManage
New
Style
Traditional IT
Plan
Build
Run
Industrialized IT
Plan Build
DeliverRun
New
Tech
Reality: working smarter across the continuum and in all modes
IT can no longer manage all services the same way
Core IT Fluid IT
Greater agility
Business
outcome-centric
New workloads, apps,
and experiences
Shorter cycle times
IT outcome-centric
Conventional
workloads & apps
Longer cycle times
Lower cost
Typical look at the business of IT still has silos
Analyze and understand how to support the business by initiative
Velocity / requirements
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
Security
Process
Tool
Multiple
Suppliers / SIAM
Process
Tool
Mobility
Process
Tool
Context/usecase
How can IT respond?
9
Transforming IT impacts every aspect of your organization
Change the lens in which you view your business
IT Value
Chain Lens
IT4IT
11
The Open Group IT4IT™ standard to Run the Business of IT
Technical Standard2011 2012 2013 2014 2015
IT4IT
2.0 Std.
10/2015
RA 2.0
(level 3)
7/2015
RA 1.2
(level 3)
3/2014
RA 0.5
(level 1)
8/2012
Value
Chain
9/2011
RA 1.3
(level 3)
10/2014
RA 1.0
(level 2)
1/2013
• ~5000 downloads
• ~800 organizations
• ~74 countries
• Pocket Guide “Hot Seller”
• ~600 downloads
Original Consortium
IT4IT™ is a trademark of The Open Group
• Shell
• Hewlett-Packard (IT & SW)
• Achmea
• MunichRe
• Accenture
• Pricewaterhouse Coopers
• University of South Florida
• AT&T
IT Operating Model
Describes the structure of IT management
IT Reference Architecture
Prescribes the functional & information architecture
Consumer-centric service model
itSMF UK
IT delivers value through a series of activities
Which means there is an IT Value Chain supported by Value Streams
Efficiency
&
AgilityFinance & Assets
Intelligence & Reporting
Resource & Project
Governance, Risk & Compliance
Sourcing & Vendor
ITValueChain
Plan Build Deliver Run
Reference Architecture
Value Streams – Martin
Lean / 6-sigma concepts
Multi-Process Oriented
Customer focused results
Value Chains – Porter
Competitive Analysis
Strategic Concepts
Value Creation
Activity cost to profit margin analysis
as in a stream of activities delivering value
IT Value
Chain
Strategy to Portfolio
Drive IT portfolio to
business innovation
Requirement to
Deploy
Build what the business
wants, when it wants it
Request to Fulfill
Catalog, fulfill & manage
service usage
Detect to Correct
Anticipate & resolve
production issues
The IT Value Chain has 4 IT Value Streams
Efficiency
&
AgilityFinance & Assets
Intelligence & Reporting
Resource & Project
Governance, Risk & Compliance
Sourcing & Vendor
ITValueChain
Plan Build Deliver Run
Reference Architecture
itSMF UK
General approach to the IT4IT™ Reference Architecture
User is the north star, therefore start with IT use cases
Functional
Model
• High level definition of all functional areas for IT
• Based on customer use case analysis
Lifecycle
Model
• Based on ITIL and service lifecycle and high level grouping of:
Continuous Assessment, Continuous Integration, and
Continuous Delivery – and later into Value Streams
Information
Model
• Identification of key controlling IT artifacts
• Definition of artifact lifecycles according to lifecycle model
Foundation
Integration
• Defines key control points for integration, based on artifact
• Link Information model with lifecycle model Foundational Integration Layer (key control points)
Common Data/Information Model
Common Lifecycle Model
Functional Model
IT4IT™ reference Architecture V2.0
16
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
The Information Model
– The information model comprises of service lifecycle data objects and their relationships
– Each value stream produces and/ or consumes data that together represents all of the information
required to control the activities that advance a service through its lifecycle
– These are referred to as “Service Lifecycle Data Objects”
17
Data object type Description Symbol
Key Data
Objects
Key data objects describe aspects of “how” services are created, delivered &
consumed; they are essential to managing the service lifecycle. Managing the
end to end service lifecycle & associated measurement, reporting, & traceability
would be virtually impossible without them. The IT4IT Reference Architecture
defines 32 key data objects and most are depicted as black circles
Service models are stand alone subclass of key data objects that describe “what”
IT delivers to its consumers. They represent the attributes of a service at three
levels of abstraction: Conceptual, Logical and Realised. These data objects
referred to as the Service Model Back Bone data objects (or service backbone
data objects in short) & depicted using purple coloured circle in the IT4IT
Reference Architecture diagrams
Key Data
Objects
Auxiliary data objects provide context for the “why, when, where etc ” attributes
and, while they are important to the IT Function, they do not play a vital role in
managing the service lifecycle. The IT4IT Reference Architecture currently
describes eight auxiliary data objects and they are depicted using a grey
coloured circle
The Service Model
– Without a clear understanding of both the business and the technology attributes of a service, there is no
way to be certain that the desired outcome can be consistently attained and that most optimal sourcing
strategy will be applied.
– The Service Model construct in the architecture captures, connects and maintains these service lifecycle
attributes as the service progresses through its lifecycle
– The structure that binds the different abstraction levels of the Service Model together is called the “Service
Model Backbone”
– The Service Backbone can also be broken down into Service Components
18
Service
Portfolio
Component
Change
Control
Comp.
Strategy to
Requirement to Deploy Request to Fulfill Detect to Correct
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Service
Release
Desired
Service
Model
Fulfill-
ment
Request
RFC
Service
Design
Component
Fulfillment
Execution
Comp.
Configuration
Management
Component
Release
Composition
Component
Actual
Service
CIs
Service
Release
Blueprint
The Functional Model
– Based on real IT scenarios and use cases, the IT4IT Reference Architecture identifies and defines one of
the essential building blocks – functional components- which create or consume data objects and can be
aligned with the appropriate value streams.
– The functional Model is the set off functional components and their relationships
19
Functional
Component type
Primary functional
component
Description Symbol
A primary functional component is depicted
using a blue coloured rectangle and is core to
a specific value stream. This means that the
functional component plays a key role in the
activities of a particular value stream/ Without
this functional component, the integrity of the
data objects and thus the Service Model could
not be maintained consistently & efficiently.
Most IT4IT documentation will use language
such as “functional component is owned by or
is core to a particular value stream” to
represent a primary functional component
The Integration Model
– Integration between components in the traditional IT management ecosystem is based on capability and
processes.
– The interfaces needed to accommodate the requirements associated with this approach are largely point
to point between products to enable automation of interdependent workflows.
– Over time, this results in a complex web of connections that is virtually impossible to manage, making
changes to any of the components a daunting task
– The IT4IT reference architecture defines an integration model composed from the following three types of
integrations for simplifying the creation of an IT Management ecosystem using functional components
– Systems of record integrations
– Systems of engagement integrations
– Systems of insight integrations
20
IT4IT in action
21
So lets look at some practical examples
Exercise
– Your challenge – build a car for FY17 (new model) using standard components
– 2 groups – no conferring
– 10 minutes to do so (questions will only be answered in the first minute)
– You will present your finalised car to the course facilitator who will give feedback to the entire audience
22
Exercise Review
– What were your observations?
– Both groups had exactly the same components. So the cars look identical?
– Would it have been easier if the second group had the instructions?
– Architecture diagram similarity
– Did you really understand the business requirements (given you work for the business we expected you
would)
23
Next stage of the exercise
– To stay competitive in the Race industry whilst controlling costs we:
– Can no longer make all the car components and we have to buy them in from various sources and assemble them as
a race car
– We need to be constantly in control of all the suppliers to make sure they deliver on time, to quality and collaborate when needed
when interoperability of components is required across suppliers
– We can not accept supplier non performance as this business is so time critical hence we need to be able to switch suppliers with
minimal notice and disruption
– We recognise that our business is racing and not IT. So we will employ an IT company to do real time analytics on all
our race data to ensure we continually improve and win races. This will be sourced via an IT Cloud based solution
– The race industry is highly competitive and we need to keep all our latest development secure and not available to
the competition
– If our success continues we want to compete in multiple types of racing (Formula 1 , Formula E, Rally Cross, Oval
(NASCAR) etc
– We believe our strength is our team
– We believe we can be successful in any of the above
– We do not have the technology for all the above vehicles and hence will have to buy in pre built vehicles
– Would your solutions meet be capable of meeting the above requirements?
24
So what have we just seen and
how does it relate to IT ?
25
So what have we just seen and how does it relate to IT ?
26
Control of all the
suppliers
SIAM
Building from
Common
Components
Service
Integrator
Our business is
Racing
Cloud
The race
industry is
competitive
Security
Buying in pre
build vehicles
Brokerage
Typical look at the business of IT still has silos
Analyze and understand how to support the business by initiative
Velocity / requirements
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
Security
Process
Tool
Multiple
Suppliers / SIAM
Process
Tool
Mobility
Process
Tool
Context/usecase
Looking at IT4IT through the Value Chain lens
One IT4IT or many ?
P
r
o
c
e
s
s
T
o
ol
Core IT
Cloud
P
r
o
c
e
s
s
T
o
ol
DevOps
P
r
o
c
e
s
s
T
o
ol
SIAM
P
r
o
c
e
s
s
T
o
ol
Security
P
r
o
c
e
s
s
T
o
ol
Mobility
P
r
o
c
e
s
s
T
o
ol
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
One Lens, One Architecture, Many Perspective
Applying IT4IT
P
r
o
c
e
s
s
T
o
ol
Core IT
Cloud
P
r
o
c
e
s
s
T
o
ol
DevOps
P
r
o
c
e
s
s
T
o
ol
SIAM
P
r
o
c
e
s
s
T
o
ol
Security
P
r
o
c
e
s
s
T
o
ol
Mobility
P
r
o
c
e
s
s
T
o
ol
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
Addressing the silos
Apply the Reference Architecture consistently to all areas
Velocity / requirements
Process
Tool
Core IT
Cloud
Process
Tool
DevOps
Process
Tool
Multiple
Suppliers / SIAM
Process
Tool
Security
Process
Tool
Mobility
Process
Tool
Context/usecase
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Source Control
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
Portfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Archite-
cture
Policy
Require-
ment
Scope
Agree-
ment
IT
Initiative
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Concep-
tual
Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfill-
ment
Request
Sub-
scription
Charge-
back
Contract
Request
Problem/
Known
Error
Incident
Event
Service
Monitor
Run
Book
RFC
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
Service Level
Component
Service
Contract
Actual
Service
CIs
Service
Release
Blueprint
Build
Package
Build Package
Component
HPE IT value chain lens changes how you execute
31
Source Offer ManagePlan
Strategy
to Portfolio
Requirement
to Deploy
Request
to Fulfill
Detect
to Correct
I want to decide between
build, buy or broker to
deliver services
I want to aggregate
services from suppliers
into my catalog
I want to provide a service
marketplace and track
usage
I want to manage
suppliers to deliver rapid
& effective resolution
Service
integrator
I want to maximize
efficiency across my
service portfolio
I want to prepare patches
for updates to my running
services
I want automatic request
fulfilment and offer pay-
on-use pricing
I want to predict events
and automatically
remediate incidents
Service
supplier
I want to build a new
service or enhance an
existing one
I want to incrementally
build and release new
features
I want to publish my
enhanced services in a
service marketplace
I want to quickly identify
and fix problems and
defects
Service
broker
Real life examples
32
Taking away pain…just happens to be IT4IT – Global Finance
True
Business
Pain
identified
Use Cases
associated
with pain
Potential
value
identified
Agile
approach
Regular
value
delivered
IT
reputation
improved
Business
Pain
removed

IT4IT was almost incidental
The focus was on removing pain
Regular delivery of value keeps stakeholders engaged
Business
Operation
Disruption
IT4IT as the end goal (Global FMCG example)
Fantastic
Architecture
Superb road
maps
Happy
Architects
 IT not
delivering
the value
Unhappy
business

IT4IT viewed as the end goal rather than supporting the end goal
IT4IT evangelist
Without adoption value will not be realised
No mention of Value
Focusing on Value Stream optimisation – Global Hi Tech
Electronics
Tools deep
dive
Identified
broken
value
streams
Increment
Improve
Optimise
Value
Streams
18 Month
Road
Map
Reduced
waste
IT4IT value stream optimisation key
Over Optimisation leads to systemic waste
Identifying the missing basics
Optimized
Tools
Factor of 11,000 reduction of
security events
Arcsight ESM with D2C
Talk this language – Business and IT Execs listen !
50% faster release of
applications
Continuous Release & Deployment with R2D
30% business continuity
improvement
Closed Loop Incident Management with D2C
$1,000,000+ saving on
business efficiency
Self Service Automated Request Fulfilment with R2F
Detect root cause:
36h*5FTE  ½h*1FTE
Operations Analytics with D2C
45% Support Cost reduction
Retirement of legacy applications aligned to new
strategic delivery with S2P
Increase speed of fulfilment by
20% resulting in 5% increase in
CSAT
Automation of fulfilment Process with R2F
itSMF UK
Recommendations
37
Recommendations (continued)
Value Stream optimisation
Remember over optimisation leads
to systemic waste
Formal IT4IT education is valuable
We do not need to train the world in
IT4IT
At last we have a reference
architecture for running the business
of IT
But keep it in context …. Its not the
law…. Its not religion
Start to have conversations with
your vendors about IT4IT
Remember the standard was only
released in October 2015
Start thinking value and avoid pure
IT Technical “speak”
The business will always listen
when you talk value
Think Big Start Small
Useful links
39
The Open Group IT4IT™ forum
http://www.opengroup.org/IT4IT
The Open Group IT4IT™ Collaboration
Site
http://www.it4it.com
IT4IT™ The New Reference
Architecture for Managing the
Business of IT – Webinar (recorded)
https://www2.opengroup.org/ogsys/catalog/D139
The IT4IT™ pocket Guide
http://www.vanharen.net/9789401800303/The_IT4IT%
E2%84%A2_Reference_Architecture,_Version_2.0_%
E2%80%93__A_Pocket_Guide_(english_version)?es_
p=855690
The Open Group
IT4IT Consulting Services
http://www8.hp.com/uk/en/software-solutions/it4it-
value-chain/services.html
IT4IT eBook
http://h20195.www2.hp.com/V2/GetDocument.aspx?d
ocname=4AA5-8970ENW
Live Network (for Hewlett Packard
Enterprise Software License holders) –
full product mapping to IT4IT
https://hpln.hpe.com/
Hewlett Packard Enterprise
Thank you and Questions
40

More Related Content

What's hot

The IT Service Delivery Summit
The IT Service Delivery Summit The IT Service Delivery Summit
The IT Service Delivery Summit Ray Bugg
 
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)Charles Betz
 
What is IT4IT? - Suresh GP
What is IT4IT? - Suresh GPWhat is IT4IT? - Suresh GP
What is IT4IT? - Suresh GPPink Elephant
 
Changing Culture: Tips, tricks & transforming
Changing Culture: Tips, tricks & transformingChanging Culture: Tips, tricks & transforming
Changing Culture: Tips, tricks & transformingStephen Walters
 
IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)Tony Price
 
IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1Mohamed Zakarya Abdelgawad
 
Architecting Next Generatio IT Operating Models Using IT4IT and SFIA
Architecting Next Generatio IT Operating Models Using IT4IT and SFIAArchitecting Next Generatio IT Operating Models Using IT4IT and SFIA
Architecting Next Generatio IT Operating Models Using IT4IT and SFIASukumar Daniel
 
IT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of ITIT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of ITThe Open Group SA
 
Running the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4ITRunning the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4ITcccamericas
 
Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)Rob Akershoek
 
IT4IT: Realize a Digital Strategy with ServiceNow
IT4IT: Realize a Digital Strategy with ServiceNowIT4IT: Realize a Digital Strategy with ServiceNow
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
 
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1Is ITIL relevant for the New Style of IT Tony Price SITS15 V1
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1Tony Price
 
Next Generation IT Operating Models and IT4IT
Next Generation IT Operating Models and IT4ITNext Generation IT Operating Models and IT4IT
Next Generation IT Operating Models and IT4ITSukumar Daniel
 
IT4IT and DevOps Tools Landscape (2020).
IT4IT and DevOps Tools Landscape (2020).IT4IT and DevOps Tools Landscape (2020).
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
 
Introducing The Open Group IT4IT™ Standard
Introducing The Open Group IT4IT™ StandardIntroducing The Open Group IT4IT™ Standard
Introducing The Open Group IT4IT™ StandardEnterprise Architects
 
Scot Cloud 2016
Scot Cloud 2016Scot Cloud 2016
Scot Cloud 2016Ray Bugg
 
Digital Operating Model & IT4IT
Digital Operating Model & IT4ITDigital Operating Model & IT4IT
Digital Operating Model & IT4ITDavid Favelle
 
IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2Mohamed Zakarya Abdelgawad
 

What's hot (20)

The IT Service Delivery Summit
The IT Service Delivery Summit The IT Service Delivery Summit
The IT Service Delivery Summit
 
IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)IT4IT Overview (A new standard for IT management)
IT4IT Overview (A new standard for IT management)
 
IT4IT BCS
IT4IT BCSIT4IT BCS
IT4IT BCS
 
What is IT4IT? - Suresh GP
What is IT4IT? - Suresh GPWhat is IT4IT? - Suresh GP
What is IT4IT? - Suresh GP
 
Changing Culture: Tips, tricks & transforming
Changing Culture: Tips, tricks & transformingChanging Culture: Tips, tricks & transforming
Changing Culture: Tips, tricks & transforming
 
IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)IT4IT - itSMFUK v4 (3)
IT4IT - itSMFUK v4 (3)
 
IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1IT4IT - The Full Story for Digital Transformation - Part 1
IT4IT - The Full Story for Digital Transformation - Part 1
 
Architecting Next Generatio IT Operating Models Using IT4IT and SFIA
Architecting Next Generatio IT Operating Models Using IT4IT and SFIAArchitecting Next Generatio IT Operating Models Using IT4IT and SFIA
Architecting Next Generatio IT Operating Models Using IT4IT and SFIA
 
IT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of ITIT4IT™ - Managing the Business of IT
IT4IT™ - Managing the Business of IT
 
Running the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4ITRunning the Business of IT on ServiceNow using IT4IT
Running the Business of IT on ServiceNow using IT4IT
 
Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)Request to Fulfill Presentation (IT4IT)
Request to Fulfill Presentation (IT4IT)
 
IT4IT: Realize a Digital Strategy with ServiceNow
IT4IT: Realize a Digital Strategy with ServiceNowIT4IT: Realize a Digital Strategy with ServiceNow
IT4IT: Realize a Digital Strategy with ServiceNow
 
IT4IT™
IT4IT™IT4IT™
IT4IT™
 
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1Is ITIL relevant for the New Style of IT Tony Price SITS15 V1
Is ITIL relevant for the New Style of IT Tony Price SITS15 V1
 
Next Generation IT Operating Models and IT4IT
Next Generation IT Operating Models and IT4ITNext Generation IT Operating Models and IT4IT
Next Generation IT Operating Models and IT4IT
 
IT4IT and DevOps Tools Landscape (2020).
IT4IT and DevOps Tools Landscape (2020).IT4IT and DevOps Tools Landscape (2020).
IT4IT and DevOps Tools Landscape (2020).
 
Introducing The Open Group IT4IT™ Standard
Introducing The Open Group IT4IT™ StandardIntroducing The Open Group IT4IT™ Standard
Introducing The Open Group IT4IT™ Standard
 
Scot Cloud 2016
Scot Cloud 2016Scot Cloud 2016
Scot Cloud 2016
 
Digital Operating Model & IT4IT
Digital Operating Model & IT4ITDigital Operating Model & IT4IT
Digital Operating Model & IT4IT
 
IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2IT4IT - The Full Story for Digital Transformation - Part 2
IT4IT - The Full Story for Digital Transformation - Part 2
 

Similar to IT5OO master class

RDrew ITIL Presentation
RDrew ITIL PresentationRDrew ITIL Presentation
RDrew ITIL PresentationRon Drew
 
Taming the DCIM Wave with ITIL
Taming the DCIM Wave with ITILTaming the DCIM Wave with ITIL
Taming the DCIM Wave with ITILAFCOM
 
Modern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaModern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
 
Using ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherUsing ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherRob Akershoek
 
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...ITIL Indonesia
 
ClearCost Introduction 2015
ClearCost Introduction 2015ClearCost Introduction 2015
ClearCost Introduction 2015Mark S. Mahre
 
Itil the basics
Itil the basicsItil the basics
Itil the basicsdarshan185
 
Defining Services for a Service Catalog
Defining Services for a Service CatalogDefining Services for a Service Catalog
Defining Services for a Service CatalogAxios Systems
 
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014Patricia NENZI
 
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014Patricia NENZI
 
What Every Project Manager Should Know About Itil
What Every Project Manager Should Know About ItilWhat Every Project Manager Should Know About Itil
What Every Project Manager Should Know About ItilDaniel Cayouette
 
Common Service Definition
Common Service DefinitionCommon Service Definition
Common Service DefinitionDavid Messineo
 

Similar to IT5OO master class (20)

Dit yvol4iss01
Dit yvol4iss01Dit yvol4iss01
Dit yvol4iss01
 
1 itil v3 overview ver1.8
1 itil v3 overview ver1.81 itil v3 overview ver1.8
1 itil v3 overview ver1.8
 
RDrew ITIL Presentation
RDrew ITIL PresentationRDrew ITIL Presentation
RDrew ITIL Presentation
 
Taming the DCIM Wave with ITIL
Taming the DCIM Wave with ITILTaming the DCIM Wave with ITIL
Taming the DCIM Wave with ITIL
 
Modern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL IndonesiaModern IT Service Management Transformation - ITIL Indonesia
Modern IT Service Management Transformation - ITIL Indonesia
 
Using ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT togetherUsing ITIL 4 and IT4IT together
Using ITIL 4 and IT4IT together
 
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
 
ClearCost Introduction 2015
ClearCost Introduction 2015ClearCost Introduction 2015
ClearCost Introduction 2015
 
About itil v3
About itil v3About itil v3
About itil v3
 
Itil the basics
Itil the basicsItil the basics
Itil the basics
 
Defining Services for a Service Catalog
Defining Services for a Service CatalogDefining Services for a Service Catalog
Defining Services for a Service Catalog
 
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
 
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
ITIL v3 at COMPUTERLAND : presentation to the team - Sept 2014
 
IT Strategy
IT StrategyIT Strategy
IT Strategy
 
ITIL Overview
ITIL OverviewITIL Overview
ITIL Overview
 
What Every Project Manager Should Know About Itil
What Every Project Manager Should Know About ItilWhat Every Project Manager Should Know About Itil
What Every Project Manager Should Know About Itil
 
The Development Of Cobit. Isaca
The Development Of Cobit. IsacaThe Development Of Cobit. Isaca
The Development Of Cobit. Isaca
 
Itil Service Level Mgmnt
Itil Service Level MgmntItil Service Level Mgmnt
Itil Service Level Mgmnt
 
Itil the basics
Itil the basicsItil the basics
Itil the basics
 
Common Service Definition
Common Service DefinitionCommon Service Definition
Common Service Definition
 

IT5OO master class

  • 1. IT500 Master Class IT4IT Tony Price Craig Alexander HPE Software Services
  • 2. Your speakers 2 Tony Price Director WW IT4IT strategic consulting HPE SW Services Craig Alexander EMEA Lead IT4IT strategic consulting HPE SW Services
  • 3. Context and the need for transformation? 3
  • 4. Consumer demands are rapidly changing; on-demand One common ask - better, faster, cheaper and safer 4 Gen Z 2000-present Children The first generation never to have experienced the pre-internet world Millennials/Gen Y 1980-2000 Early teens to early 30s Demanding, internet savvy, instant gratification. The iPad generation Gen X 1965-79 Early 30s to mid-40s The ‘focused, keep your heads down generation” Baby Boomers Pre 1965 Late-40s+ Regarded in the West as the “have it all” postwar generation
  • 5. Business models are changing, and IT services must shift 5 You get what you are given You get what you want, plus what you didn’t know you needed …and of course, must always be better, faster, cheaper and safer
  • 6. Day to day IT operations are evolving Support multi-model service delivery Digital IT Plan Source OfferManage New Style Traditional IT Plan Build Run Industrialized IT Plan Build DeliverRun New Tech Reality: working smarter across the continuum and in all modes
  • 7. IT can no longer manage all services the same way Core IT Fluid IT Greater agility Business outcome-centric New workloads, apps, and experiences Shorter cycle times IT outcome-centric Conventional workloads & apps Longer cycle times Lower cost
  • 8. Typical look at the business of IT still has silos Analyze and understand how to support the business by initiative Velocity / requirements Process Tool Core IT Cloud Process Tool DevOps Process Tool Security Process Tool Multiple Suppliers / SIAM Process Tool Mobility Process Tool Context/usecase
  • 9. How can IT respond? 9
  • 10. Transforming IT impacts every aspect of your organization Change the lens in which you view your business IT Value Chain Lens
  • 12. The Open Group IT4IT™ standard to Run the Business of IT Technical Standard2011 2012 2013 2014 2015 IT4IT 2.0 Std. 10/2015 RA 2.0 (level 3) 7/2015 RA 1.2 (level 3) 3/2014 RA 0.5 (level 1) 8/2012 Value Chain 9/2011 RA 1.3 (level 3) 10/2014 RA 1.0 (level 2) 1/2013 • ~5000 downloads • ~800 organizations • ~74 countries • Pocket Guide “Hot Seller” • ~600 downloads Original Consortium IT4IT™ is a trademark of The Open Group • Shell • Hewlett-Packard (IT & SW) • Achmea • MunichRe • Accenture • Pricewaterhouse Coopers • University of South Florida • AT&T IT Operating Model Describes the structure of IT management IT Reference Architecture Prescribes the functional & information architecture Consumer-centric service model
  • 13. itSMF UK IT delivers value through a series of activities Which means there is an IT Value Chain supported by Value Streams Efficiency & AgilityFinance & Assets Intelligence & Reporting Resource & Project Governance, Risk & Compliance Sourcing & Vendor ITValueChain Plan Build Deliver Run Reference Architecture Value Streams – Martin Lean / 6-sigma concepts Multi-Process Oriented Customer focused results Value Chains – Porter Competitive Analysis Strategic Concepts Value Creation Activity cost to profit margin analysis
  • 14. as in a stream of activities delivering value IT Value Chain Strategy to Portfolio Drive IT portfolio to business innovation Requirement to Deploy Build what the business wants, when it wants it Request to Fulfill Catalog, fulfill & manage service usage Detect to Correct Anticipate & resolve production issues The IT Value Chain has 4 IT Value Streams Efficiency & AgilityFinance & Assets Intelligence & Reporting Resource & Project Governance, Risk & Compliance Sourcing & Vendor ITValueChain Plan Build Deliver Run Reference Architecture
  • 15. itSMF UK General approach to the IT4IT™ Reference Architecture User is the north star, therefore start with IT use cases Functional Model • High level definition of all functional areas for IT • Based on customer use case analysis Lifecycle Model • Based on ITIL and service lifecycle and high level grouping of: Continuous Assessment, Continuous Integration, and Continuous Delivery – and later into Value Streams Information Model • Identification of key controlling IT artifacts • Definition of artifact lifecycles according to lifecycle model Foundation Integration • Defines key control points for integration, based on artifact • Link Information model with lifecycle model Foundational Integration Layer (key control points) Common Data/Information Model Common Lifecycle Model Functional Model
  • 16. IT4IT™ reference Architecture V2.0 16 Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component
  • 17. The Information Model – The information model comprises of service lifecycle data objects and their relationships – Each value stream produces and/ or consumes data that together represents all of the information required to control the activities that advance a service through its lifecycle – These are referred to as “Service Lifecycle Data Objects” 17 Data object type Description Symbol Key Data Objects Key data objects describe aspects of “how” services are created, delivered & consumed; they are essential to managing the service lifecycle. Managing the end to end service lifecycle & associated measurement, reporting, & traceability would be virtually impossible without them. The IT4IT Reference Architecture defines 32 key data objects and most are depicted as black circles Service models are stand alone subclass of key data objects that describe “what” IT delivers to its consumers. They represent the attributes of a service at three levels of abstraction: Conceptual, Logical and Realised. These data objects referred to as the Service Model Back Bone data objects (or service backbone data objects in short) & depicted using purple coloured circle in the IT4IT Reference Architecture diagrams Key Data Objects Auxiliary data objects provide context for the “why, when, where etc ” attributes and, while they are important to the IT Function, they do not play a vital role in managing the service lifecycle. The IT4IT Reference Architecture currently describes eight auxiliary data objects and they are depicted using a grey coloured circle
  • 18. The Service Model – Without a clear understanding of both the business and the technology attributes of a service, there is no way to be certain that the desired outcome can be consistently attained and that most optimal sourcing strategy will be applied. – The Service Model construct in the architecture captures, connects and maintains these service lifecycle attributes as the service progresses through its lifecycle – The structure that binds the different abstraction levels of the Service Model together is called the “Service Model Backbone” – The Service Backbone can also be broken down into Service Components 18 Service Portfolio Component Change Control Comp. Strategy to Requirement to Deploy Request to Fulfill Detect to Correct Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Service Release Desired Service Model Fulfill- ment Request RFC Service Design Component Fulfillment Execution Comp. Configuration Management Component Release Composition Component Actual Service CIs Service Release Blueprint
  • 19. The Functional Model – Based on real IT scenarios and use cases, the IT4IT Reference Architecture identifies and defines one of the essential building blocks – functional components- which create or consume data objects and can be aligned with the appropriate value streams. – The functional Model is the set off functional components and their relationships 19 Functional Component type Primary functional component Description Symbol A primary functional component is depicted using a blue coloured rectangle and is core to a specific value stream. This means that the functional component plays a key role in the activities of a particular value stream/ Without this functional component, the integrity of the data objects and thus the Service Model could not be maintained consistently & efficiently. Most IT4IT documentation will use language such as “functional component is owned by or is core to a particular value stream” to represent a primary functional component
  • 20. The Integration Model – Integration between components in the traditional IT management ecosystem is based on capability and processes. – The interfaces needed to accommodate the requirements associated with this approach are largely point to point between products to enable automation of interdependent workflows. – Over time, this results in a complex web of connections that is virtually impossible to manage, making changes to any of the components a daunting task – The IT4IT reference architecture defines an integration model composed from the following three types of integrations for simplifying the creation of an IT Management ecosystem using functional components – Systems of record integrations – Systems of engagement integrations – Systems of insight integrations 20
  • 22. So lets look at some practical examples Exercise – Your challenge – build a car for FY17 (new model) using standard components – 2 groups – no conferring – 10 minutes to do so (questions will only be answered in the first minute) – You will present your finalised car to the course facilitator who will give feedback to the entire audience 22
  • 23. Exercise Review – What were your observations? – Both groups had exactly the same components. So the cars look identical? – Would it have been easier if the second group had the instructions? – Architecture diagram similarity – Did you really understand the business requirements (given you work for the business we expected you would) 23
  • 24. Next stage of the exercise – To stay competitive in the Race industry whilst controlling costs we: – Can no longer make all the car components and we have to buy them in from various sources and assemble them as a race car – We need to be constantly in control of all the suppliers to make sure they deliver on time, to quality and collaborate when needed when interoperability of components is required across suppliers – We can not accept supplier non performance as this business is so time critical hence we need to be able to switch suppliers with minimal notice and disruption – We recognise that our business is racing and not IT. So we will employ an IT company to do real time analytics on all our race data to ensure we continually improve and win races. This will be sourced via an IT Cloud based solution – The race industry is highly competitive and we need to keep all our latest development secure and not available to the competition – If our success continues we want to compete in multiple types of racing (Formula 1 , Formula E, Rally Cross, Oval (NASCAR) etc – We believe our strength is our team – We believe we can be successful in any of the above – We do not have the technology for all the above vehicles and hence will have to buy in pre built vehicles – Would your solutions meet be capable of meeting the above requirements? 24
  • 25. So what have we just seen and how does it relate to IT ? 25
  • 26. So what have we just seen and how does it relate to IT ? 26 Control of all the suppliers SIAM Building from Common Components Service Integrator Our business is Racing Cloud The race industry is competitive Security Buying in pre build vehicles Brokerage
  • 27. Typical look at the business of IT still has silos Analyze and understand how to support the business by initiative Velocity / requirements Process Tool Core IT Cloud Process Tool DevOps Process Tool Security Process Tool Multiple Suppliers / SIAM Process Tool Mobility Process Tool Context/usecase
  • 28. Looking at IT4IT through the Value Chain lens One IT4IT or many ? P r o c e s s T o ol Core IT Cloud P r o c e s s T o ol DevOps P r o c e s s T o ol SIAM P r o c e s s T o ol Security P r o c e s s T o ol Mobility P r o c e s s T o ol Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component
  • 29. One Lens, One Architecture, Many Perspective Applying IT4IT P r o c e s s T o ol Core IT Cloud P r o c e s s T o ol DevOps P r o c e s s T o ol SIAM P r o c e s s T o ol Security P r o c e s s T o ol Mobility P r o c e s s T o ol Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component
  • 30. Addressing the silos Apply the Reference Architecture consistently to all areas Velocity / requirements Process Tool Core IT Cloud Process Tool DevOps Process Tool Multiple Suppliers / SIAM Process Tool Security Process Tool Mobility Process Tool Context/usecase Service Portfolio Component Portfolio Demand Component Proposal Component Policy Component Defect Component Requirement Component Project Component Test Component Build Component Source Control Component Change Control Comp. Problem Component Incident Component Event Component Diagnostics & Remediation Component Usage Component Chargeback / Showback Comp. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Offer Mgmt. Component Offer Consumption Component Service Archite- cture Policy Require- ment Scope Agree- ment IT Initiative Portfolio Backlog Item Source Conceptual Service Blueprint Concep- tual Service Logical Service Blueprint Test Case Defect Offer Service Release Build Service Catalog Entry Desired Service Model Usage Record Fulfill- ment Request Sub- scription Charge- back Contract Request Problem/ Known Error Incident Event Service Monitor Run Book RFC Service Monitoring Comp. Catalog Composition Component Shopping Cart Enterprise Architecture Component Service Design Component Fulfillment Execution Comp. Request Rationalization Component Configuration Management Component Release Composition Component Service Level Component Service Contract Actual Service CIs Service Release Blueprint Build Package Build Package Component
  • 31. HPE IT value chain lens changes how you execute 31 Source Offer ManagePlan Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct I want to decide between build, buy or broker to deliver services I want to aggregate services from suppliers into my catalog I want to provide a service marketplace and track usage I want to manage suppliers to deliver rapid & effective resolution Service integrator I want to maximize efficiency across my service portfolio I want to prepare patches for updates to my running services I want automatic request fulfilment and offer pay- on-use pricing I want to predict events and automatically remediate incidents Service supplier I want to build a new service or enhance an existing one I want to incrementally build and release new features I want to publish my enhanced services in a service marketplace I want to quickly identify and fix problems and defects Service broker
  • 33. Taking away pain…just happens to be IT4IT – Global Finance True Business Pain identified Use Cases associated with pain Potential value identified Agile approach Regular value delivered IT reputation improved Business Pain removed  IT4IT was almost incidental The focus was on removing pain Regular delivery of value keeps stakeholders engaged Business Operation Disruption
  • 34. IT4IT as the end goal (Global FMCG example) Fantastic Architecture Superb road maps Happy Architects  IT not delivering the value Unhappy business  IT4IT viewed as the end goal rather than supporting the end goal IT4IT evangelist Without adoption value will not be realised No mention of Value
  • 35. Focusing on Value Stream optimisation – Global Hi Tech Electronics Tools deep dive Identified broken value streams Increment Improve Optimise Value Streams 18 Month Road Map Reduced waste IT4IT value stream optimisation key Over Optimisation leads to systemic waste Identifying the missing basics Optimized Tools
  • 36. Factor of 11,000 reduction of security events Arcsight ESM with D2C Talk this language – Business and IT Execs listen ! 50% faster release of applications Continuous Release & Deployment with R2D 30% business continuity improvement Closed Loop Incident Management with D2C $1,000,000+ saving on business efficiency Self Service Automated Request Fulfilment with R2F Detect root cause: 36h*5FTE  ½h*1FTE Operations Analytics with D2C 45% Support Cost reduction Retirement of legacy applications aligned to new strategic delivery with S2P Increase speed of fulfilment by 20% resulting in 5% increase in CSAT Automation of fulfilment Process with R2F itSMF UK
  • 38. Recommendations (continued) Value Stream optimisation Remember over optimisation leads to systemic waste Formal IT4IT education is valuable We do not need to train the world in IT4IT At last we have a reference architecture for running the business of IT But keep it in context …. Its not the law…. Its not religion Start to have conversations with your vendors about IT4IT Remember the standard was only released in October 2015 Start thinking value and avoid pure IT Technical “speak” The business will always listen when you talk value Think Big Start Small
  • 39. Useful links 39 The Open Group IT4IT™ forum http://www.opengroup.org/IT4IT The Open Group IT4IT™ Collaboration Site http://www.it4it.com IT4IT™ The New Reference Architecture for Managing the Business of IT – Webinar (recorded) https://www2.opengroup.org/ogsys/catalog/D139 The IT4IT™ pocket Guide http://www.vanharen.net/9789401800303/The_IT4IT% E2%84%A2_Reference_Architecture,_Version_2.0_% E2%80%93__A_Pocket_Guide_(english_version)?es_ p=855690 The Open Group IT4IT Consulting Services http://www8.hp.com/uk/en/software-solutions/it4it- value-chain/services.html IT4IT eBook http://h20195.www2.hp.com/V2/GetDocument.aspx?d ocname=4AA5-8970ENW Live Network (for Hewlett Packard Enterprise Software License holders) – full product mapping to IT4IT https://hpln.hpe.com/ Hewlett Packard Enterprise
  • 40. Thank you and Questions 40