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IT4IT Overview
Value Chain and Reference Architecture
15-Dec-2015
Meet the IT value streams
2
Your
objective
IT4IT
prescription
End-to-end integrated Reference Architecture
Proactively
det...
Phases for each value stream
3
Service life cycle—on a repeatable, predictable, coherent and future safe reference archite...
The service model
4
Conceptual
Service Model
– Demand
– Policy
– Portfolio
Logical
Service Model
– IT project
– Requiremen...
IT4IT™ reference architecture level 1
5
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component ...
Strategy to Portfolio phases and activities
6
– Define objectives
– Align business and
IT roadmaps
– Set up standards
and ...
IT4IT™ reference architecture level 1
7
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component ...
Align
Strategy
Rationalize
Portfolio
Prioritize
Backlog
Manage
Investment
HPE Project & Portfolio ManagementHPE Applicatio...
Requirement to Deploy phases and activities
9
– IT Project plan
– Logical service
model
– Requirements
– Functional &
tech...
IT4IT™ reference architecture level 1
10
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component...
Plan & Design Develop Test Deploy
HPE Software product mapping – Requirement to Deploy
11
R2D
HPE Service Manager,
Service...
Request to Fulfill phases and activities
12
– Merge catalog items
from all fulfillment
engines
– Set pricing, options
and ...
IT4IT™ reference architecture level 1
13
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component...
Define &
Publish
Subscribe Fulfill Measure
HPE Software product mapping – Request to Fulfill
14
HPE Operations
Orchestrati...
Detect to Correct phases and activities
15
– See events, alarms
and metrics across
entire infrastructure
– Understand user...
IT4IT™ reference architecture level 1
16
Policy
Component
Requirement
Component
Test
Component
Offer Consumption Component...
Detect Diagnose Change Resolve
HPE Software product mapping – Detect to Correct
17
HPE IT Business Analytics
HPE Ops Analy...
Backup
Reference Architecture level 2 and
Reference Implementation
18
IT4IT™ Strategy to Portfolio value stream level 2
19
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog...
IT4IT™ Strategy to Portfolio HPE product mapping
20
Requirement Component
Requirement to Deploy
1:n
n:1
Portfolio
Backlog
...
IT4IT™ Requirement to Deploy value stream level 2
21
Portfolio Demand
Component
Strategy to Portfolio
Portfolio Backlog It...
IT4IT™ Requirement to Deploy HPE product mapping
22
Portfolio Demand
Component
Strategy to Portfolio
Portfolio Backlog Ite...
IT4IT™ Request to Fulfill value stream level 2
23
Project Component
Actual Service CIs
Detect to Correct
Configuration
Man...
IT4IT™ Request to Fulfill HPE product mapping
24
IT4IT™ is a trademark of The Open Group
October 6, 2015
This diagram was ...
IT4IT™ Detect to Correct value stream level 2
25
Self Service
Support
Defect Component
Requirement
to Deploy
Defect
Portfo...
IT4IT™ Detect to Correct HPE product mapping
26
Service Model
Data Object – Key
Record Fabric Integration
Entity Relations...
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2015_12_15_IT4IT_value_chain_overview (3)

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2015_12_15_IT4IT_value_chain_overview (3)

  1. 1. IT4IT Overview Value Chain and Reference Architecture 15-Dec-2015
  2. 2. Meet the IT value streams 2 Your objective IT4IT prescription End-to-end integrated Reference Architecture Proactively detect issues and take actions to correct them. Run Define your strategy to balance and broker your portfolio. Plan Prioritize every requirement to build/source the best services and deploy them. Build Handle each request by streamlining the process to fulfill it. Deliver D2CR2FR2DS2P
  3. 3. Phases for each value stream 3 Service life cycle—on a repeatable, predictable, coherent and future safe reference architecture Strategy to Portfolio – Align strategy – Rationalize portfolio – Prioritize backlog – Manage investment Requirement to Deploy – Plan & design – Develop – Test – Deploy Request to Fulfill – Define & publish – Subscribe – Fulfill – Measure Detect to Correct – Detect – Diagnose – Change – Resolve D2CR2FR2DS2P
  4. 4. The service model 4 Conceptual Service Model – Demand – Policy – Portfolio Logical Service Model – IT project – Requirement – Release Physical Service Model – Event – Incident – Change The service model – assuring IT service transparency Detect to Correct Request to Fulfill Requirement to Deploy Strategy to Portfolio Business PMO IT EngineerEnterprise Architect Developers Testers IT Operations Users D2CR2FR2DS2P
  5. 5. IT4IT™ reference architecture level 1 5 Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Policy Require- ment Test Case Problem/ Known Error Incident Scope Agree- ment Source Charge- back Contract Build Offer Subscrip- tion Service Contract Event Portfolio Backlog Item IT Initiative Build Package Service Catalog Entry RFC Usage Record Run Book Service Monitor Service Architec- ture Defect Request Fulfill- ment Request Shopping Cart Con- ceptual Service Logical Service Blueprint Service Release Blueprint Actual Service CIs Desired Service Model Service Release Con- ceptual Service Blueprint Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct IT4IT™ is a trademark of The Open Group Auxiliary data object Key data object Service model object Entity relationship Key functional component This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015
  6. 6. Strategy to Portfolio phases and activities 6 – Define objectives – Align business and IT roadmaps – Set up standards and policies – Enterprise architecture – Service portfolio rationalization – Create service blueprint and roadmap – Consolidate demand – Analyze priority, urgency, and impact – Create new or tag existing demand – Business value, risk, costs, benefits & resources – What-if-analysis – Ensure governance Align Strategy Rationalize Portfolio Prioritize Backlog Manage Investment S2P
  7. 7. IT4IT™ reference architecture level 1 7 Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Policy Require- ment Test Case Problem/ Known Error Incident Scope Agree- ment Source Charge- back Contract Build Offer Subscrip- tion Service Contract Event Portfolio Backlog Item IT Initiative Build Package Service Catalog Entry RFC Usage Record Run Book Service Monitor Service Architec- ture Defect Request Fulfill- ment Request Shopping Cart Con- ceptual Service Logical Service Blueprint Service Release Blueprint Actual Service CIs Desired Service Model Service Release Con- ceptual Service Blueprint Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct IT4IT™ is a trademark of The Open Group Auxiliary data object Key data object Service model object Entity relationship Key functional component This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015 S2P
  8. 8. Align Strategy Rationalize Portfolio Prioritize Backlog Manage Investment HPE Project & Portfolio ManagementHPE Application Portfolio Management HPE Enterprise Maps HPE IT Business Analytics HPE Software product mapping – Strategy to Portfolio 8 S2P
  9. 9. Requirement to Deploy phases and activities 9 – IT Project plan – Logical service model – Requirements – Functional & technical – Standards & policies – Development: Agile, iterative, waterfall … – Source & set up development environment – Version control – Developer testing – Functional: desktop, web, mobile – Performance: desktop, web, mobile – Security: static, dynamic – Release plan – Change and configuration process – Knowledge management – Application and security monitors Plan & Design Develop Test Deploy R2D
  10. 10. IT4IT™ reference architecture level 1 10 Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Policy Require- ment Test Case Problem/ Known Error Incident Scope Agree- ment Source Charge- back Contract Build Offer Subscrip- tion Service Contract Event Portfolio Backlog Item IT Initiative Build Package Service Catalog Entry RFC Usage Record Run Book Service Monitor Service Architec- ture Defect Request Fulfill- ment Request Shopping Cart Con- ceptual Service Logical Service Blueprint Service Release Blueprint Actual Service CIs Desired Service Model Service Release Con- ceptual Service Blueprint Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct IT4IT™ is a trademark of The Open Group Auxiliary data object Key data object Service model object Entity relationship Key functional component This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015 R2D
  11. 11. Plan & Design Develop Test Deploy HPE Software product mapping – Requirement to Deploy 11 R2D HPE Service Manager, Service Anywhere HPE Unified Functional Testing HPE IT Business Analytics HPE Application Lifecycle Management (Quality Center) HPE Agile Manager HPE LoadRunner, Performance Center, StormRunner HPE Application Lifecycle Intelligence HPE Mobile Center HPE Service Virtualization, Network Virtualization HPE Application Security (Fortify) HPE Codar HPE Cloud Service Automation
  12. 12. Request to Fulfill phases and activities 12 – Merge catalog items from all fulfillment engines – Set pricing, options and SLA – Publish services – Portal engagement – Personalized experience – Self-service – Manage subscriptions – Route fulfillments – Automate deployment – Use internal and external providers – Integrate with asset, configuration and change systems – Service usage measurement – Chargeback/ showback – Cost transparency – Surveys and ratings Define & Publish Subscribe Fulfill Measure R2F
  13. 13. IT4IT™ reference architecture level 1 13 Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Policy Require- ment Test Case Problem/ Known Error Incident Scope Agree- ment Source Charge- back Contract Build Offer Subscrip- tion Service Contract Event Portfolio Backlog Item IT Initiative Build Package Service Catalog Entry RFC Usage Record Run Book Service Monitor Service Architec- ture Defect Request Fulfill- ment Request Shopping Cart Con- ceptual Service Logical Service Blueprint Service Release Blueprint Actual Service CIs Desired Service Model Service Release Con- ceptual Service Blueprint Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct IT4IT™ is a trademark of The Open Group Auxiliary data object Key data object Service model object Entity relationship Key functional component This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015 R2F
  14. 14. Define & Publish Subscribe Fulfill Measure HPE Software product mapping – Request to Fulfill 14 HPE Operations Orchestration HPE IT Business Analytics HPE Propel HPE Cloud Service Automation, Codar HPE DB, Middleware & Application Automation HPE Network, Storage & Server Automation HPE Asset Manager R2F HPE Service Manager
  15. 15. Detect to Correct phases and activities 15 – See events, alarms and metrics across entire infrastructure – Understand user issues – Trace the relationship between events – Enrichment – Root cause – Severity and business impact – Defined escalation path – Auto-fixed common issues – Define change request – Perform problem and risk analysis – Approve – Implement change – Leverage run books – Verify recovery – Close records Detect Diagnose Change Resolve D2C
  16. 16. IT4IT™ reference architecture level 1 16 Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Policy Require- ment Test Case Problem/ Known Error Incident Scope Agree- ment Source Charge- back Contract Build Offer Subscrip- tion Service Contract Event Portfolio Backlog Item IT Initiative Build Package Service Catalog Entry RFC Usage Record Run Book Service Monitor Service Architec- ture Defect Request Fulfill- ment Request Shopping Cart Con- ceptual Service Logical Service Blueprint Service Release Blueprint Actual Service CIs Desired Service Model Service Release Con- ceptual Service Blueprint Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct IT4IT™ is a trademark of The Open Group Auxiliary data object Key data object Service model object Entity relationship Key functional component This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015 D2C
  17. 17. Detect Diagnose Change Resolve HPE Software product mapping – Detect to Correct 17 HPE IT Business Analytics HPE Ops Analytics HPE Security Intelligence (ArcSight) & Network Security (Tipping Point) HPE Operations Orchestration HPE Service Manager, Service Anywhere HPE Business Service Management Suite D2C HPE Universal CMDB, Universal Discovery
  18. 18. Backup Reference Architecture level 2 and Reference Implementation 18
  19. 19. IT4IT™ Strategy to Portfolio value stream level 2 19 Requirement Component Requirement to Deploy 1:n n:1 Portfolio Backlog Item Portfolio Backlog Item (rationalized/ Prioritized) Competency (availability) Assets (availability) Policy Portfolio Backlog Item Policy Requirement 1:n Conceptual Service Blueprint Portfolio Backlog Item Conceptual Service Conceptual Service Blueprint n:m Project Component IT Initiative Scope Agreement 1:n Scope Agreement Service Design Component Logical Service Blueprint1:n Portfolio Demand Component Service Portfolio Component n:m Business Process Portfolio Backlog Item n:1 Policy Component Proposal Component Requirement to Deploy Requirement to Deploy IT Asset Management Business Strategy Labor Management Problem Component Problem, Known ErrorDetect to Correct Service Architecture Enterprise Architecture Component n:m 1:1 Portfolio Backlog Supportive Function IT Investment Portfolio Component ITFM Supportive Function IT Budget n:m n:1 Cost Modeling Component ITFM Supportive Function IT Cost Modeln:1 S2P IT4IT™ is a trademark of The Open Group Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice Functional Component – Key Functional Component – Auxiliary Service Model Data Object – Key Data Object – Auxiliary This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
  20. 20. IT4IT™ Strategy to Portfolio HPE product mapping 20 Requirement Component Requirement to Deploy 1:n n:1 Portfolio Backlog Item Portfolio Backlog Item (rationalized/ Prioritized) Competency (availability) Assets (availability) Policy Portfolio Backlog Item Policy Requirement 1:n Conceptual Service Blueprint Portfolio Backlog Item Conceptual Service Conceptual Service Blueprint n:m Project Component IT Initiative Scope Agreement 1:n Scope Agreement Service Design Component Logical Service Blueprint1:n Portfolio Demand Component Service Portfolio Component n:m Business Process Portfolio Backlog Item n:1 Policy Component Proposal Component Requirement to Deploy Requirement to Deploy IT Asset Management Business Strategy Labor Management Problem Component Problem, Known ErrorDetect to Correct Service Architecture Enterprise Architecture Component n:m 1:1 Portfolio Backlog Supportive Function IT Investment Portfolio Component ITFM Supportive Function IT Budget n:m n:1 Cost Modeling Component ITFM Supportive Function IT Cost Modeln:1 Service Model Data Object – Key Record Fabric Integration Entity Relationship Functional Component – Key Functional Component – Auxiliary Data Object – Auxiliary Engagement Dataflow Current Practice October 6, 2015 This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group® PPM Portfolio, PPM APM, Enterprise Maps 3rd Party Tools (Document Mgmt) Enterprise Maps 3rd Party Tools (Sparx EA) ALM, AgM PPM, ALM, AgM, SM, SAW PPM ProposalPPM Demand SM Problem, SAW Problem Enterprise Maps 3rd Party Tools (Sparx EA) IT4IT™ is a trademark of The Open Group S2P
  21. 21. IT4IT™ Requirement to Deploy value stream level 2 21 Portfolio Demand Component Strategy to Portfolio Portfolio Backlog Item Proposal Component Service Portfolio Component Policy Component Source Control Component Problem Component Detect to Correct IT Initiative Requirement 1:n 1:n Source 1:n Defect 1:n RFC (Normal) 1:n Service Design Package Policy Defect Defect 1:n n:m RFC n:m Requirement Component Test Case Test Component Incident Component Detect to Correct Strategy to Portfolio Conceptual Service Blueprint Project Component Change Control Component 1:n 1:n 1:n 1:1 Scope Agreement 1:n 1:1Logical Service Blueprint Service Release Release Package Scope Agreement Strategy to Portfolio Defect Component Problem, Known Error 1:1 n:1 1:n Defect 1:1 Incident IT Initiative Requirement Defect 1:1 Service Design Component Catalog Composition Component Service Catalog Entry Request to Fulfill Fulfillment Request Release Package Release Composition Comp. Strategy to Portfolio Service Catalog Entry (Unbound) 1:n RFC 1:n Service Release Blueprint Service Contract (Template) n:m Fulfillment Execution Comp. Desired Service Model Request to Fulfill Fulfillment Request 1:n Build Component Build Build Package Component Build Package n:1n:m n:m Detect to Correct Service Contract 1:n n:m 1:n Service Level Component R2D IT4IT™ is a trademark of The Open Group Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice Functional Component – Key Functional Component – Auxiliary Service Model Data Object – Key Data Object – Auxiliary This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
  22. 22. IT4IT™ Requirement to Deploy HPE product mapping 22 Portfolio Demand Component Strategy to Portfolio Portfolio Backlog Item Proposal Component Service Portfolio Component Policy Component Source Control Component Problem Component Detect to Correct IT Initiative Requirement 1:n 1:n Source 1:n Defect 1:n RFC (Normal) 1:n Service Design Package Policy Defect Defect 1:n n:m RFC n:m Requirement Component Test Case Test Component Incident Component Detect to Correct Strategy to Portfolio Conceptual Service Blueprint Project Component Change Control Component 1:n 1:n 1:n 1:1 Scope Agreement 1:n 1:1Logical Service Blueprint Service Release Release Package Scope Agreement Strategy to Portfolio Defect Component Problem, Known Error 1:1 n:1 1:n Defect 1:1 Incident IT Initiative Requirement Defect 1:1 Service Design Component Catalog Composition Component Service Catalog Entry Request to Fulfill Fulfillment Request Release Package Release Composition Comp. Strategy to Portfolio Service Catalog Entry (Unbound) 1:n RFC 1:n Service Release Blueprint Service Contract (Template) n:m Fulfillment Execution Comp. Desired Service Model Request to Fulfill Fulfillment Request 1:n Build Component Build Build Package Component Build Package n:1n:m n:m Detect to Correct Service Contract 1:n n:m 1:n Service Model Data Object – Key Record Fabric Integration Entity Relationship Functional Component – Key Functional Component – Auxiliary Data Object – Auxiliary Engagement Dataflow Current Practice Service Level Component PPM PPM PPM (APM) SM, SAWPPM, ALM, AgM, SAW CSA, SM, AM SM, SAWSM, SAW ALM, AgMALM (inc. Sprinter), UFT, PC, LR, SV, NV (Shunra), StormRunner, Mobile Center, Fortify ALM/AgM with ALI 3rd Party Tools (SCM, IDE) ALM/AgM with ALI 3rd Party Tools (Build) Propel SX ALM, AgM 3rd Party Tools (Architecture & Documentation) 3rd Party Tools (Build Packaging) BSM, SM, SAW Codar October 6, 2015 This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group® IT4IT™ is a trademark of The Open Group R2D
  23. 23. IT4IT™ Request to Fulfill value stream level 2 23 Project Component Actual Service CIs Detect to Correct Configuration Management Component Release Composition Component 1:n Service Release Blueprint Desired Service Model Request Rationalization Component Usage Record Chargeback Contract Bill/Invoice Service Catalog Entry (Unbound) Usage Usage Subscription 1:n Request Offer Catalog n:m Offer User Profile n:m 1:1 Shopping Cart Chargeback Contract n:m Fulfillment Request 1:n 1:n Subscription Service Monitor Offer Mgmt. Component Request Knowledge Item Incident Status1:n Service Catalog Entry n:m Fulfillment Execution Component RFC 1:1 Detect to Correct Catalog Composition Component Usage Component Chargeback / Showback Component RFC Request Change Control Component Composite/Compound Request IT Supplier (External to IT) 1:n Engagement Experience Portal 1:n 1:1 IT Financial Management Service Monitoring Component Fulfillment Engine & Deploy/ Provision Systems Detect to Correct Knowledge & Collaboration Supportive Function Detect to Correct Incident Component Offer Consumption Component Requirement to Deploy n:m 1:n Request 1:n n:1 Service Catalog Entry (Bound) Actual Service CIs1:n Release Package IT Asset Management Supportive Function Fulfillment Request Requirement to Deploy Supportive Function Service Level Component Detect to Correct Service Contract (Template) Service Level Status Service Contract 1:1 Service Contract (Instance) Self Service Support KnowledgeCollaboration Conversation Service Catalog Shopping Cart R2F IT4IT™ is a trademark of The Open Group Functional Component – Key Functional Component – Auxiliary Service Model Data Object – Key Data Object – Auxiliary Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
  24. 24. IT4IT™ Request to Fulfill HPE product mapping 24 IT4IT™ is a trademark of The Open Group October 6, 2015 This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group® Service Model Data Object – Key Record Fabric Integration Entity Relationship Functional Component – Key Functional Component – Auxiliary Data Object – Auxiliary Engagement Dataflow Current Practice Project Component Actual Service CIs Detect to Correct Configuration Management Component Release Composition Component 1:n Service Release Blueprint Desired Service Model Request Rationalization Component Usage Record Chargeback Contract Bill/Invoice Service Catalog Entry (Unbound) Usage Usage Subscription 1:n Request Offer Catalog n:m Offer User Profile n:m 1:1 Shopping Cart Chargeback Contract n:m Fulfillment Request 1:n 1:n Subscription Service Monitor Offer Mgmt. Component Request Knowledge Item Incident Status1:n Service Catalog Entry n:m Fulfillment Execution Component RFC 1:1 Detect to Correct Catalog Composition Component Usage Component Chargeback / Showback Component RFC Request Change Control Component Composite/Compound Request IT Supplier (External to IT) 1:n Engagement Experience Portal 1:n 1:1 IT Financial Management Service Monitoring Component Fulfillment Engine & Deploy/ Provision Systems Detect to Correct Knowledge & Collaboration Supportive Function Detect to Correct Incident Component Offer Consumption Component Requirement to Deploy n:m 1:n Request 1:n n:1 Service Catalog Entry (Bound) Actual Service CIs1:n Release Package IT Asset Management Supportive Function Fulfillment Request Requirement to Deploy Supportive Function Service Level Component Detect to Correct Service Contract (Template) Service Level Status Service Contract 1:1 Service Contract (Instance) Self Service Support KnowledgeCollaboration Conversation Service Catalog Shopping Cart CSA, SM, AM AM UCMDB BSM Suite Propel Propel Portal SM, SAW SM, SAW SM, SAW CSA, SM, SA, NA, SE, DMA, OO Propel SX Propel Catalog CSA + AM PPM, ALM, AgM, SAW BSM, SM, SAW Codar R2F
  25. 25. IT4IT™ Detect to Correct value stream level 2 25 Self Service Support Defect Component Requirement to Deploy Defect Portfolio Demand Component Strategy to Portfolio Portfolio Backlog Item Incident Event Actual Service CIs RFCService Monitor 1:n 1:n n:m n:m Problem, Known Error n:m n:m n:m Event Incident RFC RFC Problem RFC Incident Request to Fulfill Fulfillment Execution Comp. Portfolio Backlog Item n:m Usage 1:n Runbook Run book Run book n:m Service Discovery Actual Service CIs Defect Knowledge & Collaboration Component Knowledge Item n:m 1:n 1:n Supportive Function Service Monitor Knowledge ItemRun book Interaction n:m Desired Service Model 1:1 1:1 Usage Component Request to Fulfill Defect 1:1 1:1 Offer Consumption Component Request to Fulfill Status Service Monitoring Component Incident Component Change Control Component Problem Component Diagnostics & Remediation Comp. Configuration Management Component Event Component RFC 1:n Request to Fulfill Actual Service CIsFulfillment Request Service Contract Service Level Component KPI n:m Release Composition Component Requirement to Deploy Service Release Blueprint n:m Offer Mgmt. Component Service Contract (Template) Service Contract (Template) Service Level Status Business / IT Measurement Business Measurement (Incident) Request to Fulfill 1:1 Request Rationalization Component Request to Fulfill Subscription Service Contract (Instance) 1:1 n:m Conversation n:1 D2C IT4IT™ is a trademark of The Open Group Entity Relationship Record Fabric Integration Engagement Data Flow Current Practice Functional Component – Key Functional Component – Auxiliary Service Model Data Object – Key Data Object – Auxiliary This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015
  26. 26. IT4IT™ Detect to Correct HPE product mapping 26 Service Model Data Object – Key Record Fabric Integration Entity Relationship Functional Component – Key Functional Component – Auxiliary Data Object – Auxiliary Engagement Dataflow Current Practice Self Service Support Defect Component Requirement to Deploy Defect Portfolio Demand Component Strategy to Portfolio Portfolio Backlog Item Incident Event Actual Service CIs RFCService Monitor 1:n 1:n n:m n:m Problem, Known Error n:m n:m n:m Event Incident RFC RFC Problem RFC Incident Request to Fulfill Fulfillment Execution Comp. Portfolio Backlog Item n:m Usage 1:n Runbook Run book Run book n:m Service Discovery Actual Service CIs Defect Knowledge & Collaboration Component Knowledge Item n:m 1:n 1:n Supportive Function Service Monitor Knowledge ItemRun book Interaction n:m Desired Service Model 1:1 1:1 Usage Component Request to Fulfill Defect 1:1 1:1 Offer Consumption Component Request to Fulfill Status Service Monitoring Component Incident Component Change Control Component Problem Component Diagnostics & Remediation Comp. Configuration Management Component Event Component RFC 1:n Request to Fulfill Actual Service CIsFulfillment Request Service Contract Service Level Component KPI n:m Release Composition Component Requirement to Deploy Service Release Blueprint n:m Offer Mgmt. Component Service Contract (Template) Service Contract (Template) Service Level Status Business / IT Measurement Business Measurement (Incident) Request to Fulfill 1:1 Request Rationalization Component Request to Fulfill Subscription Service Contract (Instance) 1:1 n:m Conversation n:1 SM, SAW UD BSM (APM), BPM, RUM, OM, SiS, NNMi, Diag. Ops Analytics BSM (OMi) SM, SAW ALM UCMDB OO SM, SAW PPM Propel SX BSM, SM, SAW Propel Portal Propel Propel CatalogCodar October 6, 2015 This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group® IT4IT™ is a trademark of The Open Group D2C

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