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Intranet artifacts

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Intranet artifacts

  1. 1. Expected Result
  2. 2. Service Design
  3. 3. Our Goals Don’t ask employees what the want – ask what the are working with. It’s not Communication – it’s SERVICE
  4. 4. ProblemsBad SearchMenu and links hard to work with”Doing” takes to longIncomplete information
  5. 5. Our delivery Core business News People search Support Guidelines, policies Employee guidlines Training- employee development/Career
  6. 6. Service Design
  7. 7. Informationstructure
  8. 8. ”Be aware of half-empty structures” Content User Context
  9. 9. UI ”Structure is there, but not seen”Informationstructure
  10. 10. The three design LayersGraphicsInformationdesignInformationsstruktur
  11. 11. Pareto’s principle 80% of your profits come from 20% of your customers 80% of your complaints come from 20% of your customers 80% of your profits come from 20% of the time you spend 80% of your sales come from 20% of your products 80% of your sales are made by 20% of your sales staff Fixing 20% of bugs eliminate 80% of errors 20% of all pages stands for 80% of information needed 20% of all links is used 80% of all time
  12. 12. Startpage artifacts
  13. 13. Global Corporate News All languages ”Big news”
  14. 14. Local Corporate News Country- or region
  15. 15. BLOGGet people to talkCreate support for corporate goals
  16. 16. Social CommentsDrives Social toolsCan create business
  17. 17. Media surveillance
  18. 18. Links Catalog/Tools We love links…
  19. 19. Campaign
  20. 20. My Work Column
  21. 21. Did you know…
  22. 22. Search
  23. 23. People Search
  24. 24. Corporate Events
  25. 25. My Favourites
  26. 26. Random Collegue
  27. 27. Product/services Search
  28. 28. BI KPI
  29. 29. Project Tracking
  30. 30. FrontPages…
  31. 31. Expected Result
  32. 32. Target group analysis
  33. 33. Needs analysis
  34. 34. Features

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