ID Profile Mgt OV

1. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
OpsTel Identity Lifecycle Management
Registration Access Configuration Maintenance Compliance

2. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
DEFINITION:
THE MANAGEMENT OF PROFILE INFORMATION ACROSS MULTIPLE DISPARATE ENTERPRISE APPLICATIONS
Point Solutions Profile Components Attribute Examples
Human Resources ID Registration Name, employee ID#, hire date
PBX/Telephony Access and Configuration Job code, phone extension
Call/Contact Routing Systems Access Configuration Skills, queue assignments
Workforce Management Systems ID Reg, Access, and Configuration Seat location, availability
Quality and Training Systems ID Reg, Access, and Configuration Hierarchy, proficiency, certifications
Accounting and Payroll Systems ID Reg, Access, and Configuration Hire date, shift
Workstation and Facility Systems ID Reg, Access, and Configuration User id, password
In House ID Reg, Access, and Configuration User id, password

3. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
ID Entry
Access Level
Configuration
Maintenance
Compliance
The most comprehensive identity
management solution on the market
today.
- Single entry point with automated
propagation
- Configurable permissions and
approval workflows
- Comprehensive compliance
reporting with end to end audit trails
- Overlay integration on top of
existing infrastructure
- Application agnostic

4. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
Diagnosis/
Validation
• Pre-transition
• Post transition
• Current state
• Anytime auditing
Operations
Optimizer
• Easy to use
• Accelerated cycle times
• Enhanced point solution
capabilities
• Reduced Labor
• Increase profile accuracy
Centralized/
Automated
• Application agnostic
• Integrated single entry
point
• Automated processing
• Notifications/Audit trail
reporting

5. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
Typical operations required multiple entry points into an individual’s
profile to have provisioned properly. It could take days or weeks just to
provide a employee access to start working…
HR
IT Support Staff Operations
Profile
Registration
Access
Permissions
Profile
Configurations
Admin

6. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
Single Entry Point
Profile
Registration
Access
Permissions
With the OpsTel Solution you are done in less
then 5 minutes…
Profile
Configurations
One To Many Profile Administration

7. This document(s) contains confidential information which is legally privileged. The information is intended only for the use of the
OpsTel Services. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the
taking of any action in reliance on the contents of this information is strictly prohibited
Optimized Transformational Activities Before Solution After Solution
Legacy profile data transitioning to new applications Months Days
Profile data accuracy validation and remediation Months Days
Production load profile data accuracy audit Not available 5 Minutes
Day to Day Optimized Activities Before Solution After Solution
Provisioning a new individual on multiple applications 1 – 3 Weeks 5 Minutes
Everyday profile administration (MACDs) 10 minutes per application Less than 5 minutes for all apps
Multiple staff members required to do profile administration Approx. 12 people > 75% less resources
Added Capabilities
Single request form to administer multiple applications Did not exist Enabled
Automated scheduled agent skills changes or revert back Did not exist Enabled
End to end profile administration audit trail history Did not exist Enabled
Ability to identify non compliant behavior Difficult to pin point Detailed audit trails call out
specifics
Diagnosis, validate and audit existing environment Did not exist / could take
months
Once configured less than five
minutes