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My talk at the 2013 IA Konferenz in Berlin. Contains two case studies highlighting some problems and issues we encountered when integrating UX work in agile/lean project environments.

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© 2013 www.intuio.at
Agile UX:
Lessons Learned
IA Konferenz 2013
Thomas Zahler
© 2013 www.intuio.at
Thomas Zahler
CEO @ intuio
Mail
thomas.zahler@intuio.at
Web
www.intuio.at
Twitter
@intuio
© 2013 www.intuio.at
© 2013 www.intuio.at
“Hot food
served fast”
“Are we
shipping
the right
software?”
Deliverables
before
experience
© 2013 www.intuio.at
Case Study 1
Call Center
© 2013 www.intuio.at
Problem
High staff cost
Low customer satisfaction
Heterogeneous application landscape
Solution
Harmonise the call center UI
Agile project setup with UX integration
Goals
Reduce staff cost
Improve customer service

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IAK13 slideshare