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Embrace UncertaintyBuilding a X         Process for an Agile World               Tom Illmensee |
Product < Process < Culture < Leadership                        Balanced Team Meeting, Chicago 2012
Product ManagerInteraction DesignerEngineer
.
#29Being process-oriented, not product-driven, isthe most important and difficult skill for adesigner to develop.
1. Outline assumptions
2. Outputs, outcomes and goals
3. Interviews (1:1)
4. Share, debate, and critique.
We reviewed frameworks  from Lean thinkers.
We reviewed frameworks  from Lean thinkers.
5. Re-organize and re-sequence.
Think                      Make                       CheckPersonas                   Sketches                   Research ...
The process was a prototype.      So we tested it.
Trial run: “Save Jobs”
ThinkMondayPersonasCharter (who, what, why)Stories & scenarios
MakeTuesdaySketchesDesign studioPrototypingInformation architectureContent and copy
CheckWednesdayResearch planningSession facilitationQualitative analysis
Think / MakeThursdayStories & scenariosRevise prototypesVisual design
CheckFridayResearch planningSession facilitationAnalysisCritique
A/B testing
AB
Think                              Make                     CheckTest plan                          Develop variant design...
Product < Process < Culture < Leadership                        Balanced Team Meeting, Chicago 2012
Three things you should do with your team next week:1. Review UX processes via interviews2. Map each process on cards3. Re...
Product < Process > Culture > Leadership                        Balanced Team Meeting, Chicago 2012
Gratitude                               Jeff Patton    Marty Cagan                 Hugh Beyer    Jeff Gothelf   Janice Fra...
Thank you!Questions?
Photo creditshttp://www.explore-puglia.com/wp-content/uploads/2010/10/cropped-making-pizza-dough.jpghttp://www.stuzzirichm...
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
Embrace Uncertainty: Building a UX Process for an Agile World
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Embrace Uncertainty: Building a UX Process for an Agile World

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This talk was presented at Innovate Virginia on October 12, 2012 in Richmond, VA. A slightly shorter version was presented at The Web and Beyond 2012, Amsterdam. This set of slides replaced the shorter version on October 15, 2012. Handouts (which include references and a poster) are available by request.

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Embrace Uncertainty: Building a UX Process for an Agile World

  1. 1. Embrace UncertaintyBuilding a X Process for an Agile World Tom Illmensee |
  2. 2. Product < Process < Culture < Leadership Balanced Team Meeting, Chicago 2012
  3. 3. Product ManagerInteraction DesignerEngineer
  4. 4. .
  5. 5. #29Being process-oriented, not product-driven, isthe most important and difficult skill for adesigner to develop.
  6. 6. 1. Outline assumptions
  7. 7. 2. Outputs, outcomes and goals
  8. 8. 3. Interviews (1:1)
  9. 9. 4. Share, debate, and critique.
  10. 10. We reviewed frameworks from Lean thinkers.
  11. 11. We reviewed frameworks from Lean thinkers.
  12. 12. 5. Re-organize and re-sequence.
  13. 13. Think Make CheckPersonas Sketches Research planningCharter (who, what, why) Design studio Session facilitationBusiness model Prototyping AnalyticsStories & scenarios Information architecture A/B testingStory mapping Content and copy Critique
  14. 14. The process was a prototype. So we tested it.
  15. 15. Trial run: “Save Jobs”
  16. 16. ThinkMondayPersonasCharter (who, what, why)Stories & scenarios
  17. 17. MakeTuesdaySketchesDesign studioPrototypingInformation architectureContent and copy
  18. 18. CheckWednesdayResearch planningSession facilitationQualitative analysis
  19. 19. Think / MakeThursdayStories & scenariosRevise prototypesVisual design
  20. 20. CheckFridayResearch planningSession facilitationAnalysisCritique
  21. 21. A/B testing
  22. 22. AB
  23. 23. Think Make CheckTest plan Develop variant design Monitor dataRequirements (variant design) Configure testing tool Review resultsReview results of previous tests
  24. 24. Product < Process < Culture < Leadership Balanced Team Meeting, Chicago 2012
  25. 25. Three things you should do with your team next week:1. Review UX processes via interviews2. Map each process on cards3. Review, critique and revise as a group
  26. 26. Product < Process > Culture > Leadership Balanced Team Meeting, Chicago 2012
  27. 27. Gratitude Jeff Patton Marty Cagan Hugh Beyer Jeff Gothelf Janice Fraser Anders Ramsay Desiree Sy Stefan Klocek Eric Reis
  28. 28. Thank you!Questions?
  29. 29. Photo creditshttp://www.explore-puglia.com/wp-content/uploads/2010/10/cropped-making-pizza-dough.jpghttp://www.stuzzirichmond.com/photo-gallery/https://is1.4sqi.net/derived_pix/MZ5eZWdgs5iY7SgPR1xqlbFqjZEoe2i9JiHkkbuR4dE_300x300.jpghttp://www.flickr.com/photos/therecipedrawer/5548732022/sizes/l/in/photostream/http://www.flickr.com/photos/thomashawk/2305555563http://www.flickr.com/photos/rachelhathaway/6117763304/http://www.thepolisblog.org/2012/04/wordless-collaboration.htmlhttp://www.mnight.com/photos/lady-in-the-water/366Illustrations by Chip Trout and Tom Illmensee

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