Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Aftermarket Post Event Report


Published on

  • Be the first to comment

  • Be the first to like this

Aftermarket Post Event Report

  1. 1. Inside the Global Aftermarket Post Event ReportCrowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012 Conference Chair: Mr. Thomas IgouYOUR ESSENTIAL AFTERMARKET EXECUTIVE TOOLKIT Content Director CopperbergA look inside the global aftermarket was the theme ofthe 2012 Aftermarket Business Platform. With case studiesfrom all corners of Europe, Russia, India and South America,delegates were exposed to a global perspective on how to address aftermarket areas basedcontinue internal transformation towards a more profitable behind business challenges companiesservice organization. concept customer develop different“Everyone is facing the same challenges” direction discussion effort ideas important industries instead keyDispersed in different tracks (service excellence, spare parts, pricing, interesting lot market networking oemdefining the process, BRIC) and coming from diverse industries organisations organization oriented(automotive, process manufacturing, marine, construction equipment, parts past platform presentationsHVAC, aerospace & defence…), delegates all agreed on one point:everyone is facing the same challenges. Aftermarket sales (service, pricing problems product profitsparts, supplies) are perceived as the best way to compensate regarding regardless related remoteproduct sales decline and gross margin erosion for almost all the sales selling service spare suppliesindustries and businesses, yet there are many challenges to over-come, including: topics track value view warranty• Lack of recognition from the product business• Deficiency of internal competences to be service-minded For media partners, contact:• Futile efforts to innovate services as a key differentiator Lisa Bergström Marketing Director• Lack of sales growth initiatives, including value-based selling Phone: +46 8 676 01 40“Already looking forward to next year”Copperberg would like to thank everyone that attended this year’s To sponsor, contact:event, and announces its early engagement to prepare our 7th edition. Åsa Karphammar Senior Business AdvisorAftermarket Business Platform 2013 will take place on October Phone: +46 8 120 505 53 E-mail: asa.karphammar@copperberg.com23rd – 25th, 2013 in Copenhagen.I look forward to seeing you there.Sincerely, For content, contact:Thomas Igou, Content Director, Copperberg Thomas Igou Content Director Phone: +46 8 50 25 5239 E-mail: Stockholm February 7-8, 2013 The World of Manufacturing Find out more at - growing ideas and business!© 2012 Copperberg. All rights reserved. For more information, email or visit
  2. 2. Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012Call for speakersIf you would like to participate as a keynote presenter, panelist, or roundtable Thomas Igou Content Directormoderator, please contact the Content Director with your contact details and Phone: +46 8 50 25 5239topic of interest at: E-mail: We are looking for case studies into the following topics in relation to aftermarket: • Predictive Maintenance & Big Data • Risk Evaluation of Service Work • Sales Growth Initiatives • Total Cost of Ownership • Value Based Selling (Pricing) • BRIC / Growth Markets • Cloud Computing & Remote Monitoring • Spare Parts Optimization • Warehousing KPI Figures • Talent/Competence Development in the Service Industry • Creating an Aftermarket Framework • Spare Parts Planning/Forecasting • Knowledge Management • Achieving Service Excellence • Aligning Service & Product Innovation • Industry Future/MegatrendsSpeakers 2012Alex Gelbcke, VP General Manager, Billy Butler, Director, Global Customer Frank Bunge, Global Aftermarket Terje Vedeler, SVP Drilling Lifecycle Bo Femtvik, Director CompetenceEuropé Aftermarket, Tenneco Quality, Dell Director, Leica Microsystems Services, Aker Solutions Development, Tetra PakWolfgang Kortas, Head of Services Yanina Yakovleva, Head of Commercial Geir Garmannslund, Vice President Fabricio Noronha, Aftersales Manager Juha Pankakoski, VP Head of BU Parts,Integration, Services and Customer Aftermarket Ferronordic Machines LLC Business Improvement, Rolls-Royce Latin America, LiuGong Machinery KonecranesSupport, Airbus Marine Services David Higgins, Director – Parts & Amit Sood, VP – Marketing, Sales, Parts Jean Luc Lavenir, North Europe – Area Service, Peugeot Motor Company PLC & Services, CLAAS India Director, Otis© 2012 Copperberg. All rights reserved. For more information, email or visit
  3. 3. Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012Be part of the largest Aftermarket Conference in EuropeAs the premier provider of high level business platforms for experience sharing within Supply Chain Management,Copperberg is now proud to launch the 7th edition in our series of Aftermarket conferences– for manufacturing industries throughout Europe and beyond.The 7th Aftermarket Business Platform conference is the largest conference of its kind in Europe! Leading solutionsproviders from across service, aftermarket and supply chain industry will gather to exhibit their products/services,to help assist our executive pre-qualified attendees overcome their current business needs.If you are interested in:• Enhancing relationships with current clients: interact, meet and discuss the latest opportunities To sponsor, contact:• Creating and enhancing your brand awareness to an audience Åsa Karphammar Senior Business Advisor which count Phone: +46 8 120 505 53• Elevating your profile amongst peers and developing a contact E-mail: base through facilitated one-to-one networking sessions• Generate direct new business opportunities from delegates who have significant budgets to utilise- Then I would urge you to contact us today!If you are looking at having serious business critical conversations that take this industry forward, then we lookforward to seeing you and your team this autumn. Pricing Product PartsAudience Profile Aftermarket Project  General Management  Service Business Development  Sales & Marketing Departments: By title: Other Head Of  Senior VPs Vice President Specialist Manager Director Pricing Product Parts Aftermarket Project  General Management  Service Business Development  Sales & MarketingThanks to our partners in 2012 Other Head Of  Senior VPs TM Vice President Specialist Manager Director © 2012 Copperberg. All rights reserved. For more information, email or visit
  4. 4. Crowne Plaza Copenhagen Towers, Denmark, October 24th - 26th 2012Testimonials:“This conference is … very important and useful to get a deep insight into single companies as well as to havean overview of the world business situation. Absolutely recommendable!”- Balthasar Gwechenberger, Global Service Manager, Palfinger AG“Fantastic conference, very well organised, excellent presentation content and great business networkingopportunities with industry peers.”- Ed Farquhar, Marketing Director EMEA, Pros Pricing“Very professionally organized, the whole event runs smoothly, perfect timings in between conferences andround tables, highly qualified guests... A very nice experience and great networking opportunity. Good jobguys!”- Yannick Billy, Managing Director, Secodi“It was good to find so many professionals and so high level in one place. I got clear understanding that ourcommunity face more or less the same problems, and the discussed solutions are pointing same directions.And gives a good hope that challenges will be overtaken sooner... Together we can build a right competencefor it!”- Vsevolod Gavrilov, Director, Volvo Penta Russia“An excellent event providing insight into the potential futures of the aftermarket arena.”- Gary Burden, General Manager Industrial Distribution, Finning UK”One of the few conferences that meet the requirements of a Service Directors Level: High Profile Speakersand a good platform for systematic Networking. The setup of the conference gives all the flexibility to meetmost participant’s specific requirement profiles.”- Michael Kübel, Director Group Service Operations, Vaillant GroupAftermarket TV – Inside Aftermarket Europe 2012Video from Inside the Global Aftermarket Europe: October 24th - 26th 2012 from Crown Plaza CopenhagenTowers, Copenhagen, Denmark.© 2012 Copperberg. All rights reserved. For more information, email or visit