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Redefine Operations in a DevOps World: The New Role for Site Reliability Engineering

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Across industries, modern operations teams have noted the emergence of a new role: the Site Reliability Engineer (SRE); a new IT craftsperson who fuses software engineering and operations best practices to enable highly reliable software systems. Once the domain of web-scale businesses, this discipline is both applicable and important for any organization looking to differentiate itself in a world increasingly defined by software.
In this session, Todd Palino from LinkedIn explores SRE from organizational, team and individual perspectives. He’ll describe how by crafting automation and problem solving, SRE can permeate across a technical organization – not only ensuring a massively high-performant and always available site, but used to inform optimum decision making - in everything from system procurement to application design, builds and deployment.
Todd will talk in depth about what constitutes the best in SRE in a DevOps world, using examples to examine the techniques needed to accelerate value and grow teams. Taking the ‘lid-off’ SRE at LinkedIn, join Todd as he describes how it started and continues to evolve, what goals are important, and how it’s instrumental in building a high-trust and inclusive team culture needed to drive continuous improvement -- and importantly, have lots of fun doing it!

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Redefine Operations in a DevOps World: The New Role for Site Reliability Engineering

  1. 1. Redefine Operations in a DevOps World The New Role for Site Reliability Engineering Todd Palino DO2T61S DEVOPS: AGILE OPERATIONS Senior Staff Engineer, Site Reliability LinkedIn
  2. 2. 2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Abstract Across industries, modern operations teams have noted the emergence of a new role: the Site Reliability Engineer (SRE); a new IT craftsperson who fuses software engineering and operations best practices to enable highly reliable software systems. Once the domain of web- scale businesses, this discipline is both applicable and important for any organization looking to differentiate itself in a world increasingly defined by software. In this session, Todd Palino from LinkedIn explores SRE from organizational, team and individual perspectives. He’ll describe how by crafting automation and problem solving, SRE can permeate across a technical organization – not only ensuring a massively high-performant and always available site, but used to inform optimum decision making - in everything from system procurement to application design, builds and deployment. Todd will talk in depth about what constitutes the best in SRE in a DevOps world, using examples to examine the techniques needed to accelerate value and grow teams. Taking the ‘lid-off’ SRE at LinkedIn, join Todd as he describes how it started and continues to evolve, what goals are important, and how it’s instrumental in building a high-trust and inclusive team culture needed to drive continuous improvement -- and importantly, have lots of fun doing it! Todd Palino LinkedIn Senior Staff Engineer Site Reliability
  3. 3. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
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  6. 6. Automate the easy things Make the hard things easy
  7. 7. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  8. 8. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  9. 9. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
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  11. 11. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  12. 12. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  13. 13. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
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  17. 17. What gets measured, gets fixed
  18. 18. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED We are here to attack the problem Not the person
  19. 19. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  20. 20. Be impeccable with your word Don’t take things personally Don’t make assumptions Always do your best
  21. 21. There are three kinds of feedback: Positive, negative, and none Only one of them is bad
  22. 22. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  23. 23. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  24. 24. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  25. 25. ‹#› #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
  26. 26. 28 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Resources Every Day is Monday in Operations – Ben Purgason and David Henke https://www.linkedin.com/pulse/introduction-every-day-monday-operations-benjamin-purgason/ Site Reliability Engineering, from O’Reilly Media https://landing.google.com/sre/book.html More Questions About SRE?
  27. 27. 29 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Stay connected at communities.ca.com Thank you.
  28. 28. 30 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS DevOps: Agile Operations For more information on DevOps: Agile Operations, please visit: http://cainc.to/CAW17-AO

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