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Stress Post-Traumatique en assurance et prevention des litiges en assurance

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Appels précoce d’Evaluation ESPT/TSPT- Ecoute de la victime - Méthode TCC Techniques Comportementales et Cognitives

PSYFrance Assistance accompagne en France et dans le monde, les assureurs dans leur démarche sur la prise en compte de la dimension humaine dans la gestion des sinistres, au quotidien et en temps de « crises », afin de réduire les litiges et maîtriser le coût des sinistres.

Published in: Economy & Finance
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Stress Post-Traumatique en assurance et prevention des litiges en assurance

  1. 1. Services Assurances ESPT Assurance Prévention des litiges en assurance PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  2. 2. Un trouble de stress posttraumatique (TSPT) est un trouble réactionnel qui peut apparaître à la suite d'un événement traumatique. Un événement est dit « traumatique » lorsqu'une personne est confrontée à la mort, à la peur de mourir ou lorsque son intégrité physique ou celle d'une autre personne a pu être menacée. TSPT – Troubles de Stress Post Traumatique PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  3. 3. Maladie Grave Inondation Habitation Agression Physique Accident Domestique Accident de la route Cambriolage Malaise Cardiaque Incendie Habitation Catastrophes naturelles Situations possibles de Stress Post Traumatique PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine Perte d’Emploi Crash Aérien
  4. 4. Syndrome intrusif + Syndrome d'évitement + hyperstimulation Conséquences & Etat de Stress Post Traumatique (ESPT) PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  5. 5. Jusqu’à 6 mois après l’évènement 20% des personnes confrontées, développeront des TSPT. DSM IV Psychiatric Association Le cycle du Traumatisme de Stress Post-Traumatique TSPT PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  6. 6. Troubles 100% 92% 42% 50% 20% Temps 1 semaine 3 mois 6 mois Evolution de l’Etat de Stress Post-Traumatique ESPT PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  7. 7. 1 an après un accident de la route 20% des victimes avec AIPP* développent des troubles dits « posttraumatiques » Cahier de la CPAM Mai 2010 Accidents de la route & *Atteinte Permanente à l’Intégrité Physique ou Psychique PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  8. 8. Délai moyen d’indemnisation en Assurance Troubles 100% 92% Catastrophe naturelle Accident mortel Source : FGAO 2011 Source : FFSA 2012 Date moyenne d’Indemnisation transactionnelle en Assurance Auto pour moyenne AIPP 4,1 pt 42% 50% Source : FGAO 2011 20% 3 mois 1 semaine 3 mois 25 mois 21,3 mois 6 mois 1 an Le temps de l’indemnisation pour la victime PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine 2 an Temps
  9. 9. Appels précoce d’Evaluation ESPT/TSPT- Ecoute de la victime - Méthode TCC* Transactions *Techniques Comportementales et Cognitives PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  10. 10. PSYFrance Assistance accompagne en France et dans le monde, les assureurs dans leur démarche sur la prise en compte de la dimension humaine dans la gestion des sinistres, au quotidien et en temps de « crises », afin de réduire les litiges et maitriser le cout des sinistres. PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine
  11. 11. Contactez-nous +33 1 47 47 05 48 www.psyfrance.fr "Ne pas prévoir, c'est déjà gémir." Léonard De Vinci PSYFrance Assistance – 20bis, rue Louis Philippe – 92200 Neuilly sur Seine

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