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Leverage your business with cloud architecture


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Learn the basics of Cloud Services and how to choose the right architecture, how to secure it and how to ensure it works to better your business.

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Leverage your business with cloud architecture

  1. 1. Tim G Topham Owner/Principal Consultant CBC Solutions
  2. 2. Cloud Basics Why Use Cloud Services? Telecommunications Hosted Voice Cloud Services What About Security? Disaster Recovery Conclusion
  3. 3. The term “Cloud” is a generic term indicating a service that is hosted offsite. Cloud Types: Public Cloud – Generic set of services available over the Internet in the form of applications or storage Private Cloud – Specific set of services dedicated to a particular customer Hybrid Cloud – Combination of public and private cloud offerings
  4. 4. Fast Deployment / Reduced Upgrade Costs Security Hosted services are generally more secure Availability Services are available anywhere Bring your own device reduces asset dependency Reduced Management & Upgrade Costs Predictable Cost Model
  5. 5. 26% 26% 23% 30% 28% 24% 29% 26% 31% 30% 30% 31% 31% 31% 31% 32% 33% 33% 33% 35% 35% 36% 38% 38% 38% 39% Reduce IT headcount Shift from capital-intensive to opex model Demonstrate tech leadership Simplify/standardize IT infrastructur/app platforms Reduce IT budget Redeploy IT personnel Build new products/services faster Reduce our power/cooling costs Improve our internal IT delivery and business agility Give business units more direct IT control Get access to the newest functionality faster Improve resource utilization Improve IT staff productivity Public Cloud Hosted Private Cloud n=800 US respondents Source: IDC’s 2014 CloudView Survey Q. Of the following potential reasons for moving to Cloud, which are considered IMPORTANT DRIVERS that you expect to achieve when moving to Cloud?
  6. 6. Poor telecommunications services can cripple the cloud’s effectiveness Fast and redundant Internet is cheaper than you think Some money saved from adopting the cloud should be put toward connectivity Use a broker to get the best rates and manage contract renewals
  7. 7. Dedicated Internet Access Committed high-speed service w/ guaranteed speeds Fiber Optics Fast access for Internet or Private connections Ethernet over Copper Lower cost than fiber, same fast speeds MPLS Private office connectivity and Internet
  8. 8. Redundant Route Trunks Service provider managed redundancy Multi-vendor failover 2 or more Internet connections from different vendors Active/Passive configuration w/ auto-failover On premise equipment dependent Wireless fault tolerance Uses mobile network for failover
  9. 9. Hosted PBX– Full voice solution including phones, lines, direct numbers and call routing as a service No equipment to buy Pay by use costs Same functionality as big Enterprise at a scalable cost Hosted SIP – Integrate existing phone system with the cloud Add functionality Reduce (or eliminate) long distance charges
  10. 10. Integrating Voice with the IP Network offers more functionality Integration with sales & customer management apps User based call routing ensures important calls aren’t lost to voicemail Access anywhere Easy deployment for new sites and users One less thing to think about in an office move
  11. 11. • Direct Inbound Dialing (DID) • Multi Call Appearance • Custom Hold Music • Auto Answer • Call Forward • Call Hold • Busy Call Forward • Call Log • Blind Call Transfer • Attended Call Transfer • Call Waiting • Do Not Disturb • Simultaneous Ringing • All Page/Intercom • Mobile App (iOS, Android) • Call Park and Pickup • Inbound Caller Name • On Hook Dialing • Outlook Integration • Click to Call • Lobby phone • 3-way Conferencing • Auto Answer • FollowMe Voicemail • Voicemail to email • Text notification • Visual voicemail • Message Waiting Indication • “0” to operator Auto Attendant • Scheduled routing • Simultaneous ringing • Sequential ringing • Hunt Groups • Call Queuing • ACD • Real-time queue view • Named Ring Groups • Virtual Extensions • Branched Menus • Dial by Name • Dial by Extension • Bulletins
  12. 12. Software as a Service (SAAS) Specific application available over the Internet Upgrades, backups & patching included Faster deployment for new users & additional equipment Infrastructure as a Service (IAAS) Buy computing resources as a commodity Manage with internal staff without the risk of hardware failure Good for custom implementations & high security situations
  13. 13. Microsoft Office365 Hosted Exchange SharePoint as a service Monthly licensing for standard Office apps Lync messaging and voice integration Managed Storage Low per-gig charge Costs based on usage Good for disaster recovery Available anywhere
  14. 14. Combination of Cloud and on premise equipment Eases Migration to Cloud Provides Redundancy & DR Reduces IT Costs Better security options Scalable cost model
  15. 15. Q. Which of the following best describe your organization's main concerns about Cloud and are IMPORTANT INHIBITORS for your organization in considering services or technologies? 19% 22% 23% 19% 22% 21% 24% 20% 18% 19% 23% 25% 32% 22% 23% 23% 26% 26% 26% 27% 29% 31% 31% 32% 34% 52% Lack the IT skills to implement/manage diversified IT Don't see enough benefit Cost outweighs the benefit Integrate with in-house IT systems/management Network infrastructure/bandwidth limitations Immaturity of Cloud Operational/performance concerns IT governance issues Reduced customization opportunities Worried about being "stranded" in the Cloud Regulatory or compliance issues Reliability/service availability concerns Security concerns Public Cloud Hosted Private Cloud n=800 US respondents Source: IDC’s 2014 CloudView Survey
  16. 16. Security in the cloud should be better than on premise Cloud providers generally have better security Depends on agreement with service provider Datacenter certifications and provider audits should be readily available On premise solutions often vulnerable to theft and security exploitations
  17. 17. Enterprise networks more susceptible to attack Source: AlertLogic’s 2013 Security Report
  18. 18. End users deploy cloud solutions such as Google Drive,, Gmail for company data Risky in an audit or legal action Difficult to retain data if employee leaves Hard to track what employee was working on if they’re suddenly unavailable Could be compliance risk for some companies
  19. 19. Unavailable service can cripple a business Local networks are generally more at risk Service providers should have comprehensive service agreement that includes uptime guarantee Many cloud services can fail over to another location Connectivity is key
  20. 20. Have a consultant perform a vulnerability audit on the Cloud Provider Service Agreement should ensure protection of data Backup to another provider for added protection Validate certifications from Cloud Providers
  21. 21. Easy to retain, transfer or remove access to data own by an employee Audit trails confirm data integrity Managed services validate backups and security Extended staff at Cloud Provider available 24 x 7 x 365 Monitoring and Remediation Use 2-factor authentication for added security Generally speaking all of the statements below should be included in a Cloud package
  22. 22. Cloud can easily be used as a DR environment Cloud solutions can also have built in DR When using Cloud solutions, be sure to have physical DR DR companies can provide mobile offices, generators & connectivity in the event of an emergency Have contingency plans for all hard copies and physical media Avoid physical media as much as possible
  23. 23. Cloud is sometimes (but not always) the less expensive solution in the long run Consider Total Costs when budgeting for Cloud Cloud can add security & reduce risk if done right Good planning and architecture will secure a Cloud solution that helps your business