ServiceMaster by Schaefer


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ServiceMaster by Schaefer

  1. 1. <ul><ul><li>We Specialize in Restoring Peace of Mind </li></ul></ul>ServiceMaster Disaster Relief by Schaefer
  2. 2. <ul><li>Who We Are </li></ul><ul><li>2 of 8 privately owned and operated ServiceMASTER Disaster Restoration franchises in the Kansas City metro </li></ul><ul><li>One of the largest Kansas City ServiceMASTER service provider s </li></ul><ul><li>“ Homeland Security” approved for government work </li></ul><ul><li>Customer satisfaction is our #1 priority. </li></ul><ul><li>Our company policy is the “ The Golden Rule” – treat others as you would like to be treated. </li></ul><ul><li>We strive to build long-term partnerships built on trust through providing excellent customer service and integrity in billing </li></ul>ServiceMaster Disaster Relief by Schaefer
  3. 3. <ul><li>Disaster response team on call 24/7 – anywhere, anyplace. </li></ul><ul><ul><li>hurricanes </li></ul></ul><ul><ul><li>tornadoes </li></ul></ul><ul><ul><li>earthquakes </li></ul></ul><ul><ul><li>straight-line wind storms </li></ul></ul><ul><ul><li>flooding and fires </li></ul></ul><ul><li>Disaster readiness plan – we can mobilize immediately. </li></ul><ul><li>Your emergency becomes our emergency . We will handle your emergency mitigation needs and complete your restoration process. </li></ul>Our Team ServiceMaster Disaster Relief by Schaefer
  4. 4. <ul><li>Core Competencies </li></ul><ul><li>Commercial and residential emergency restoration </li></ul><ul><li>24/7/365…. yes even at 2:00 in the morning </li></ul><ul><li>Fire damage mitigation and reconstruction </li></ul><ul><li>Water damage mitigation and reconstruction </li></ul><ul><li>Mold remediation and reconstruction </li></ul><ul><li>Sewer and drain backup mitigation and reconstruction </li></ul><ul><li>Carpet and air duct cleaning </li></ul>ServiceMaster Disaster Relief by Schaefer
  5. 5. Nationwide Coverage Via our Franchise Network <ul><li>Our highly trained and professional technicians respond to emergencies 24/7/365: </li></ul><ul><li>Fire and smoke </li></ul><ul><li>Water </li></ul><ul><li>Wind, tornado, hurricane </li></ul><ul><li>Earthquake </li></ul><ul><li>Other natural or man-made cause . </li></ul>ServiceMaster Disaster Relief by Schaefer
  6. 6. Each Situation Requires a Different Response……….. PROPERTY MANAGER ADJUSTER SERVICE MASTER TENANT/ OWNER WATER FIRE MOLD The Situation The Response SEWER <ul><li>Loss dictates response. </li></ul><ul><li>You dictate the desired </li></ul><ul><li>timeline for mitigation </li></ul><ul><li>or remediation. </li></ul><ul><li>We follow your direction, and do the job right the first time. </li></ul>ServiceMaster Disaster Relief by Schaefer
  7. 7. Fire Mitigation <ul><li>The effects of a fire are often serious. </li></ul><ul><li>Our professional restoration technicians handle clean up and help reduce the impact of your loss. </li></ul><ul><li>Fine, black soot can coat structure and contents not directly damaged by the fire. </li></ul><ul><li>Soot is usually swept through air ducts by the air handling units. </li></ul><ul><li>Soot, mixed with humidity caused by water on the flames, creates acidic residue that results in further damage. </li></ul><ul><li>A fire typically requires restoration needs caused by fire, smoke, odor and water. </li></ul>ServiceMaster Disaster Relief by Schaefer
  8. 8. Water Mitigation <ul><li>Our trained technicians effectively handle water damage: </li></ul><ul><li>Drying and dehumidification </li></ul><ul><li>Document drying </li></ul><ul><li>Treat and deodorize affected areas to address potential health hazards. </li></ul><ul><li>Quick response and treatment to reduce further damage due to mold or mildew. </li></ul><ul><li>Large truck-mounted desiccant dehumidifiers and thousands of individual air movers to expedite the drying process in large commercial structures. </li></ul>ServiceMaster Disaster Relief by Schaefer
  9. 9. Mold Remediation <ul><li>Poor air circulation </li></ul><ul><li>Chemicals in workplace </li></ul><ul><li>“ Sick Building Syndrome” – the effect of microbiological agents and allergens on indoor air quality. </li></ul><ul><li>Check buildings for mold as part of the routine maintenance. </li></ul><ul><li>Look for evidence of water damage and visible mold. </li></ul><ul><li>Correct conditions that cause mold, such as water leaks, condensation, infiltration, or flooding immediately. </li></ul>ServiceMaster Disaster Relief by Schaefer
  10. 10. Sewer/Drain Mitigation <ul><li>One of the largest service providers in the multi-state area for sewer and drain mitigation. </li></ul><ul><li>We properly and quickly clean-up the damage. </li></ul>ServiceMaster Disaster Relief by Schaefer
  11. 11. <ul><li>Experience </li></ul><ul><li>Our franchises originated in 1986 </li></ul><ul><li>Backing of SM corporate – 60+ years experience </li></ul><ul><li>Experience with: </li></ul><ul><li>-Professional sports facilities </li></ul><ul><li>-Retail shopping centers </li></ul><ul><li>-High-rises </li></ul><ul><li>-Casinos </li></ul><ul><li>-Catastrophic losses-Katrina/ Cedar Rapids/ Ike </li></ul><ul><li>- </li></ul>ServiceMaster Disaster Relief by Schaefer
  12. 12. <ul><li>Resources </li></ul><ul><li>World-class capabilities to handle any disaster. </li></ul><ul><li>Access to one of the largest inventories of drying equipment: </li></ul><ul><li>-Thousands of air movers </li></ul><ul><li>-Hundreds of commercial dehumidifiers </li></ul><ul><li>-Semi-trailer mounted desiccant dehumidifiers and generators </li></ul><ul><li>Affiliates throughout the U.S. Portable power and fuel delivery: no problem. </li></ul><ul><li>Fleet of emergency power equipment and the necessary qualified personnel. </li></ul>ServiceMaster Disaster Relief by Schaefer
  13. 13. <ul><li>Guaranteed 4- hour response time- usually less </li></ul><ul><li>Experience with trauma surrounding large losses and minimizing business interruption </li></ul><ul><li>Thorough communication throughout job…no surprises </li></ul><ul><li>Experience with expectation management </li></ul><ul><li>48-hour post job follow up…..after the dust settles </li></ul><ul><li>Currently hold highest CSI rating available in our business. </li></ul><ul><li> (See next slide) </li></ul>Customer Service ServiceMaster Disaster Relief by Schaefer
  14. 14. Our Customer Service Index/ Loyalty Rating <ul><li>One of the highest customer loyalty ratings in our business </li></ul><ul><li>100% rating with both of our franchises for more than 2 years. </li></ul>ServiceMaster Disaster Relief by Schaefer
  15. 15. Closing Remarks <ul><li>We want to earn the right to be your “GO TO” restoration resource. </li></ul><ul><li>References available upon request. </li></ul><ul><li>Informal loss prevention/ hazard prep CE available. </li></ul><ul><li>We strive to build long-term partnerships built on trust that can only be </li></ul><ul><li>earned with excellent performance and integrity in billing. </li></ul><ul><li>We strive to attain a 100% repeat and referral business base. Good service </li></ul><ul><li>produces referrals. </li></ul>ServiceMaster Disaster Relief by Schaefer
  16. 16. Thank you for your time!! ServiceMaster Disaster Relief by Schaefer