Welcome to the age of the customer

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With the explosion of digital, mobile, and social, customers expect to engage you and your brand in more ways than ever before, and they want that experience to be consistent regardless of the touch point.

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Welcome to the age of the customer

  1. 1. Welcome to the age of the customer – With the explosion of digital, mobile, and social, customers expect to engage you and your brand in more ways than ever before, and they want that experience to be consistent regardless of the touch point. Customers are blind to different channels; they view each and every interaction as doing business with you. To win their business and loyalty, you have to adapt to the new ways customers want to do business, not the other way around. This puts a high premium on your ability to provide a consistent engagement across any channel, at any time, and from any device. By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency. Oracle – The Complete CX Solution - Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete customer experience solution in the industry, enabling companies to differentiate themselves across all channels, touch points, and interactions. From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.
  2. 2. Oracle Marketing is the first pillar in our complete CX Cloud and is composed of Social Listening and Engagement (Collective Intellect), Social Marketing (Vitrue)Marketing Websites (Eloqua), Demand Generation and Lead Management (Siebel), and Marketing and Loyalty Management (Siebel).
  3. 3. Oracle Commerce is the second pillar in our complete CX Cloud and is composed of Search, Navigation, and Content Delivery; Cross-channel commerce; targeting and product recommendations; social commerce; order management and fulfillment; and retail store operations.
  4. 4. Oracle Sales is the third pillar in our complete CX Cloud and is composed of our Fusion line of Cloud Services, including Sales Force Automation; Social Selling; Territory and Quota Management; Revenue Forecasting; Partner Relationship Management; Quote to Cash; and Incentive Compensation.
  5. 5. Oracle Service is the fourth pillar in our complete CX Cloud and is composed of Cross-Channel Customer Services; Knowledge Management; Social Customer Services; Eligibility Management; Contracts, Assets, and Entitlements; Industry-specific Solutions; and e-Billing.
  6. 6. Our solutions work together across channels, because we believe that solutions should be more than just best-in-class — they should be connected. And because they are integrated, they also allow you to create a seamless customer journey, from the time a customer researches, selects, and buys your product or service, to the point when he receives, uses, maintains, and recommends your product.
  7. 7. Larry Ellison's top 10 reasons why customers will agree that Oracle Cloud can help them compete more aggressively and intelligently, simplify IT, offer a comprehensive social relationship platform, reduce capital expenditures, and increase operational efficiency. 1. Gives businesses optimal performance and value. Oracle Cloud gives customers a complete, end-to-end cloud solution—e.g., SaaS applications for business users, and a rich PaaS platform for developers—to ensure those businesses get the best value for their investment with more speed and better economics than any one competitor or patchwork of cloud competitors can match. Business Value: Because Oracle's end-to-end solution allows customers to spend less time and money buying and integrating arcane IT equipment, those customers can devote more investment dollars toward growth and innovation. 2. Runs Oracle's modern Fusion Applications out of the box. Oracle Cloud is designed from the ground up to run applications for ERP, HCM, talent management, sales and marketing, and customer experience. Business Value: Companies can rapidly move key business processes and functions into the cloud, increasing operational efficiency and reducing capital investments. 3. Provides a comprehensive social relationship platform for engaging customers, partners, and employees. As the impact of social interactions continues to soar among consumers, businesses must have end-to-end social-relationship capabilities operating in real time. The social services within Oracle Cloud offer those end-to-end capabilities that are far more robust and engaging than patchwork, siloed solutions, and that comprehensive set of fully integrated enterprise social solutions includes marketing, selling, commerce, service, listening/insights, and employee social. Business Value: A new study from IBM says that 57 percent of CEOs are focused on driving more social engagements by raising their companies' skills in customer intimacy, loyalty, and personal experiences.
  8. 8. 4. Drives new levels of social intelligence and inbound insights. As businesses expand those social relationships, they need to be able to track the nature of those relationships and feed relevant insights and intelligence to their sales teams. Through the seamless integration of application and platform assets, Oracle Cloud allows sales and marketing teams to efficiently mine insights and engage with their communities. Business Value: Social-media monitoring and related real-time insights give companies the intelligence they need to make optimal real-time decisions on inventory mix, new opportunities, resource deployment, and more. 5. Optimizes Platform-as-a-Service integration with Oracle Cloud applications. While most SaaS vendors are unable to invest in creating fully compatible and extensible cloud platforms, Oracle Fusion Applications integrate seamlessly and optimally with the company's platform services. Business Value: Again, fewer integration projects, better performance, and the ability to keep IT teams focused on high-value projects rather than endless tuning, monitoring, and work-arounds. 6. Places more autonomy and decision-making in hands of customers. Businesses can tap into Oracle Cloud quickly and easily via self-service sign-up, management, and monitoring; instant provisioning; and a pay-as-you- go subscription model. Business Value: Customers dictate rate of consumption and related services based on their needs and objectives. 7. Offers customers world-class security and architecture. Oracle is the only cloud vendor that meets or exceeds some of the stringent requirements that customers feel SaaS vendors must deliver, including security, high performance, and high availability. Business Value: Requires less risk, less integration, and less testing so that customers can spend more time focused on their customers, growth, and opportunities. 8. Allows customers to set their own timetables for upgrades. While some cloud vendors set rigid upgrade schedules around which customers must adapt their business operations, Oracle Cloud lets customers choose their own upgrade timetable within available upgrade periods. Business Value: Customers dictate the pacing and schedule, rather than having it dictated to them by their vendor. 9. Liberates money and time for customers via completeness of the end-to-end solution. Oracle's unmatched enterprise-software lineup means that customers no longer have to hunt around for suitable components to fill out their cloud solutions, or develop custom products built on platforms that are not widely used. Business Value: Customers benefit from less investment on integration and testing, less risk, less complexity, fewer moving parts, and greater speed to market.
  9. 9. 10. Frees customers from having to function as systems integrators. Other cloud vendors that offer only partial solutions require their customers to spend millions of dollars tying together all the various one-off cloud components, a process that's repeated over time as the patchwork system requires upgrades, fixes, and integration with other systems. Business Value: Customers can keep their IT teams focused on high-value revenue-generating projects involving mobile, social, and Big Data instead of having to tinker with boxes and cables all day long. Ellison and Oracle have invested several years and billions of dollars in creating all the pieces that make up Oracle Cloud, and believe that no other tech company can match the scale of their cloud offerings, the ease of use, the end-to-end integration, and the infusion of features and capabilities designed for the social/mobile-driven world of today. For businesses looking to leverage all of cloud computing's benefits, may the best cloud win. Ellison and Oracle have invested several years and billions of dollars in creating all the pieces that make up Oracle Cloud, and believe that no other tech company can match the scale of their cloud offerings, the ease of use, the end-to-end integration, and the infusion of features and capabilities designed for the social/mobile-driven world of today. For businesses looking to leverage all of cloud computing's benefits, may the best cloud win.

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