Stress May 2013


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Half day open training event for HR professionals and managers on minimizing levels of workplace stress held in Hamilton.

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Stress May 2013

  1. 1. Reducing stress in the workplaceby Toronto Training and HRMay 2013
  2. 2. CONTENTS3-4 Introduction5-6 Definitions7-8 Work-stress factors9-10 Response to stress11-12 Responding to stress13-14 Symptoms of exhaustion15-16 Job control17-18 Leadership and justice at work19-21 Job demands22-23 Social support24-26 Physical environment27-29 Work-life balance and working hours30-31 Recognition at work32-34 Protection from offensive behaviour35-36 Job security37-39 Information and communication40-41 No time to exercise?42-43 Getting enough sleep44-45 Laughter46-48 Stressors in a police environment49-50 Conclusion and questions
  3. 3. Page 3Introduction
  4. 4. Page 4Introduction to Toronto Trainingand HRToronto Training and HR is a specialist training andhuman resources consultancy headed by Timothy Holden10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HRare:Training event designTraining event deliveryReducing costs, saving time plus improvingemployee engagement and moraleServices for job seekers
  5. 5. Page 5Definitions
  6. 6. Definitions• Stress• Job stress• Stressors• BurnoutPage 6
  7. 7. Page 7Work stress factors
  8. 8. Work stress factors• Low salaries• Lack of opportunity for growth anddevelopment• Heavy workload• Long hours• Job expectations• Work-life balance• Job insecurity• Lack of participation in decisionmaking• Inflexible hoursPage 8
  9. 9. Page 9Response to stress
  10. 10. Response to stress• Alarm reaction• Stage of specific resistance(recovery)• Stage of exhaustionPage 10
  11. 11. Page 11Responding to stress
  12. 12. Responding to stress• Practice saying “No”• Share some of your work orresponsibilities with others• Take charge of your time• Make a “To-do” list• Combine errands• Use problem solving• Plan ahead• Keep things in perspective• Reach out to people• Focus on wellness• Find healthy ways to respond
  13. 13. Page 13Symptoms of exhaustion
  14. 14. Symptoms of exhaustion• Physical depletion• Emotional exhaustion• Mental exhaustionPage 14
  15. 15. Page 15Job control
  16. 16. Job control• Engage workers in decision-makingabout their work organization• Improve workers’ latitude andcontrol over the way they do theirwork• Organize work in such a way thatnew competencies, skills andknowledge are developed• Encourage the participation ofworkers in improving workingconditions and productivity• Organize regular meetings todiscuss workplace problems andsolutions
  17. 17. Page 17Leadership and justice atwork
  18. 18. Leadership and justice at work• Communicating the policy andstrategies for decent work• Establishing procedures to prohibitdiscrimination• Encouraging informalcommunication among managersand workers• Protecting privacy• Addressing workplace problemspromptlyPage 18
  19. 19. Page 19Job demands
  20. 20. Job demands 1 of 2• Adjust the total workload takinginto account the number andcapacity of workers• Rearrange work assignments toprevent excessive demands onworkers• Plan the work carefully and agreeon achievable deadlines or workpacePage 20
  21. 21. Job demands 2 of 2• Ensure that tasks andresponsibilities are clearly defined• Provide alternative tasks tomaintain attentiveness at workPage 21
  22. 22. Page 22Social support
  23. 23. Social support• Establish close management-worker relations so that workersand managers can get supportfrom each other• Promote mutual help and sharingof knowledge and experienceamong workers• Identify and utilize external sourcesfor providing employee assistance• Organize social activities during orafter work hours• Provide help and support toworkers when needed
  24. 24. Page 24Physical environment
  25. 25. Physical environment 1 of 2• Establish clear procedures for riskassessment and control based onexisting occupational safety andhealth management systems• Provide a comfortable workingenvironment that is conducive tophysical and mental health• Eliminate or reduce safety andhealth hazards at their sourcePage 25
  26. 26. Physical environment 2 of 2• Provide clean rest facilities• Establish emergency plans tofacilitate emergency operations andrapid evacuationPage 26
  27. 27. Page 27Work-life balance andworking hours
  28. 28. Work-life balance and workinghours 1 of 2• Involve workers in the design ofworking hours• Plan work schedules toaccommodate the needs of theenterprise and the special needs ofworkers• Establish measures and limits toavoid excessively working hoursPage 28
  29. 29. Work-life balance and workinghours 2 of 2• Optimize working-timearrangement to allow workers tofulfil their family responsibilities• Adjust the length and frequency ofbreaks and rest time according toworkloadPage 29
  30. 30. Page 30Recognition at work
  31. 31. Recognition at work• Openly praise good work byworkers and teams• Implement a system by whichworkers know the consequences oftheir work• Implement a system in whichworkers are able to express theirfeelings and opinions• Treat women and men equally• Provide good career prospectsPage 31
  32. 32. Page 32Protection from offensivebehaviour
  33. 33. Protection from offensive behaviour1 of 2• Establish and implement anorganizational framework andstrategies in which offensivebehaviour is prevented or dealt withpromptly and adequately• Organize training in and raiseawareness of respectable behaviour• Establish procedures and actionmodels to deal with violence, abuseand harassment at workPage 33
  34. 34. Protection from offensive behaviour2 of 2• Provide rapid and culturally sensitiveinterventions to help those involved inoffensive behaviour• Organize working areas to protectworkers against violence from clientsand outsidersPage 34
  35. 35. Page 35Job security
  36. 36. Job security• Plan work in such a way as oenhance the possibility of stableemployment• Provide a written job contract withclear statements concerningemployment conditions and wages• Ensure that salaries are paidregularly and provided according tothe relevant contract• Ensure job security for workerstaking parental leave• Enhance job security and protectworkers from unfair dismissal
  37. 37. Page 37Information andcommunication
  38. 38. Information and communication1 of 2• Make it a rule for managers to goto the workplace and talk with theworkers• Ensure that supervisorscommunicate easily and frequentlywith workers concerning anyproblems• Inform workers regularly aboutimportant decisions using adequatemeansPage 38
  39. 39. Information and communication2 of 2• Inform top management of theopinions of the workers• Give workers relevant informationabout future plans and changesPage 39
  40. 40. Page 40No time to exercise?
  41. 41. No time to exercise?• Save time getting motivated• Save time getting ready• Save time by combining physicalactivity with other tasks andopportunities• Save time after being physicallyactivePage 41
  42. 42. Page 42Getting enough sleep
  43. 43. Getting enough sleep• Essential part of chronic diseaseprevention and health promotion• Weight management• Sleep savers v sleep stealersPage 43
  44. 44. Page 44Laughter
  45. 45. Laughter• Benefits• Losing weight• Ways to add laughter to your dayPage 45
  46. 46. Page 46Stressors in a policeenvironment
  47. 47. Stressors in a police environment1 of 2• Stress factors and characteristics ofthe institution• Pressure exerted by the actualpolice work• Stress factors coming from thejudiciary system• Stress factors resulting from therelationship with the publicPage 47
  48. 48. Stressors in a police environment2 of 2• Operational• Organizational or contextualPage 48
  49. 49. Page 49Conclusion and questions
  50. 50. Page 50Conclusion and questionsSummaryVideosQuestions