Page 2<br />Contents<br />3-4 Introduction to Fluid<br />5-6 Definition<br />7-9 Dealing with poor performance<br />10-11 Dealing with a newcomer’s poor performance<br />12-13 Engagement and performance<br />14-15 Give feedback, get back performance<br />16-17 Five traps of performance measurement<br />18-19 Benchmarking performance<br />20-21 Conducting performance or performing conduct<br />22-23 The corporate prisoner<br />24-25 Fuelling the fire<br />26-27 How can HR and Training raise performance?<br />28-29 Case study-Mantech<br />30-34 High performing organisations<br />35-39 Finishers, maxperformers, elite performers<br /> and star teams<br />40-42 Crystal ball time<br />43-44 Conclusion and questions<br />
Page 4<br />Introduction to Fluid<br />Fluid Consulting Limited (Fluid) is a specialist human resources consultancy headed by Tim Holden MCIPD <br />10 years in banking<br />10 years in Human Resources consultancy<br />Fluid trading since 2006<br />The core services provided by Fluid are:<br /><ul><li>Retention
Page 19<br /><ul><li>FOLLOWING A MERGER IT WAS FELT A NEW CULTURE SHOULD BE BUILT ACROSS THE BUSINESSES AND REGIONS-co-operative, 7800 employees-WHAT IT DID
Elected 140 individuals as representatives to ‘Colleague Councils’ for each trading or support group, giving employees at all levels involvement in the group’s business decisions since no more than a third of the posts on each council can be taken by management. Meetings take place each quarter and there is a biannual executive council chaired by the Chief Executive. The councils consider the most important issues for the workplace, focus on how they can implement changes and then communicate these actions and progress to colleagues after meetings. Training is provided and there is a ‘news and views’ newsletter which promotes communication of any decisions made. </li></ul>MidCounties Co-Operative 1 of 2<br />
Page 20<br /><ul><li>FOLLOWING A MERGER IT WAS FELT A NEW CULTURE SHOULD BE BUILT ACROSS THE BUSINESSES AND REGIONS-co-operative, 7800 employees-BENEFITS AND ACHIEVEMENTS
Support for employers, including case studies and coaching advice made available from March 2010.
Existing government resources including Acas, UKCES and Sector Skills Councils should be aligned to provide better support in developing skills needed for engagement.</li></ul>The MacLeod Review<br />