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Emotional intelligence September 2013

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Half day open training event held in Toronto, Ontario.

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Emotional intelligence September 2013

  1. 1. Being emotionally intelligent by Toronto Training and HR September 2013
  2. 2. CONTENTS 5-6 Definitions 7-8 Elements of emotional intelligence 9-10 Theories of emotional intelligence 11-12 The EQ-I model 13-14 Benefits of emotional intelligence 17-19 Clusters of competencies 19-20 Communication relationships 20-22 Measuring emotional intelligence 23-24 Left and right brain 25-27 Whole brain 28-29 Relationship management 30-32 The anger cycle 33-34 Heart of the matter conversations 35-36 Loss 37-38 Transition through change 39-40 Personality and emotional intelligence 41-42 Emotional intelligence and diversity 43-49 Survey questions 50-51 Conclusion and questions Page 2
  3. 3. Page 3 Introduction
  4. 4. Page 4 Introduction to Toronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers
  5. 5. Page 5 Definitions
  6. 6. Definitions • Emotional intelligence • Emotional quotient Page 6
  7. 7. Page 7 Elements of emotional intelligence
  8. 8. Elements of emotional intelligence • Identify • Understand • Manage • Communicate • Apply Page 8
  9. 9. Page 9 Theories of emotional intelligence
  10. 10. Theories of emotional intelligence • Personality based • Competency based • Mental ability based • Traits based Page 10
  11. 11. Page 11 The EQ-i model
  12. 12. Page 12
  13. 13. Page 13 Benefits of emotional intelligence
  14. 14. Benefits of emotional intelligence • Personal • Professional Page 14
  15. 15. Page 15 Myers-Briggs Type Indicator (MBTI)
  16. 16. Myers-Briggs Type Indicator (MBTI) • Extroversion-Introversion • Sensing-Intuition • Thinking-Feeling • Judging-Perceiving Page 16
  17. 17. Page 17 Clusters of competencies
  18. 18. Clusters of competencies 1 of 2 • Self-awareness • Self-management • Social awareness • Social skills Page 18
  19. 19. Clusters of competencies 2 of 2 IMPROVING YOUR EI COMPETENCIES • Pay attention to yourself • Pay attention to others • Pay attention to situations • Pay attention to stress • Attitude Page 19
  20. 20. Page 20 Measuring emotional intelligence
  21. 21. Measuring emotional intelligence 1 of 2 • Intrapersonal • Interpersonal • Adaptability • Stress management • General mood Page 21
  22. 22. Measuring emotional intelligence 2 of 2 • Ability-based measures • Competency, personality and mixed measures Page 22
  23. 23. Page 23 Left and right brain
  24. 24. Left and right brain • Self x 4 • Cerebral left/lower left • Cerebral right/lower right Page 24
  25. 25. Page 25 Whole brain
  26. 26. Whole brain 1 of 2 • The whole brain model • Whole brain/left brain/right brain • Styles at work • Communication preferences • Team approaches • Management style Page 26
  27. 27. Whole brain 2 of 2 Page 27
  28. 28. Page 28 Relationship management
  29. 29. Relationship management • Competencies • Creating effective relationships Page 29
  30. 30. Page 30 The anger cycle
  31. 31. THREA T ASSUMPTIONS POWE R ANGER
  32. 32. The anger cycle 2 of 2 • Intra-personal • Inter-personal Page 32
  33. 33. Page 33 Heart of the matter conversations
  34. 34. Heart of the matter conversations • Facts • Assumptions • Feelings • Needs/wants Page 34
  35. 35. Page 35 Loss
  36. 36. Loss • Security • Competence • Relationships • Sense of direction • Territory Page 36
  37. 37. Page 37 Transition through change
  38. 38. Transition through change • Commitment • Denial • Exploration • Resistance Page 38
  39. 39. Page 39 Personality and emotional intelligence
  40. 40. Personality and emotional intelligence • Agreeableness • Conscientiousness • Emotional stability • Extraversion • Openness to experience Page 40
  41. 41. Page 41 Emotional intelligence and diversity
  42. 42. Emotional intelligence and diversity • Affirmative introspection • Self-governance • Intercultural literacy • Social architecting • Leadership competencies Page 42
  43. 43. Page 43 Survey questions
  44. 44. Survey questions 1 of 6 • I know when to speak about my personal problems to others • When I am faced with obstacles, I remember times I faced similar obstacles and overcame them • I expect that I will do well on most things I try • Other people find it easy to confide in me • I find it hard to understand the non- verbal messages of other people Page 44
  45. 45. Survey questions 2 of 6 • Some of the major events of my life have led me to re-evaluate what is important and not important • When my mood changes I see new possibilities • Emotions are one of the things that make my life worth living • I am aware of my emotions as I experience them • I expect good things to happen • I like to share my emotions with others Page 45
  46. 46. Survey questions 3 of 6 • When I experience a positive emotion, I know how to make it last • I arrange events others enjoy • I seek out activities that make me happy • I am aware of the non-verbal messages I send to others • I present myself in a way that makes a good impression on others • When I am in a positive mood, solving problems is easy for me Page 46
  47. 47. Survey questions 4 of 6 • By looking at their facial expressions, I recognize the emotions people are experiencing • I know why my emotions change • When I am in a positive mood, I can come up with new ideas • I have control over my emotions • I easily recognize my emotions as I experience them • I motivate myself by imagining a good outcome to tasks I take on Page 47
  48. 48. Survey questions 5 of 6 • I compliment others when they have done something well • I am aware of the non-verbal messages other people send • When another person tells me about an important event in his or here life I almost feel as though I have experienced this event myself • When I feel a change in emotions I tend to come up with new ideas • When I am faced with a challenge I give up because I believe I will fail Page 48
  49. 49. Survey questions 6 of 6 • I know what other people are feeling just by looking at them • I help other people feel better when they are down • I used good moods to help myself keep trying in the face of obstacles • I can tell how people are feeling by listening to the tone of their voice • It is difficult to understand why people feel the way they do Page 49
  50. 50. Page 50 Conclusion and questions
  51. 51. Page 51 Conclusion and questions Summary Videos Questions

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