An international perspective on culture<br />by Toronto Training and HR <br />March 2011<br />
3-4 Introduction to Toronto Training 			and HR<br />	5-7	Definitions<br />8-12	Understanding cultural differences<br />	13...
Page 3<br />Introduction<br />
Page 4<br />Introduction to Toronto Training and HR<br />Toronto Training and HRis a specialist training and human resourc...
Training course delivery</li></ul>-  Reducing costs<br /><ul><li>Saving time
Improving employee engagement & morale
Services for job seekers</li></li></ul><li>Page 5<br />Definitions<br />
Page 6<br />Definitions 1 of 2<br />Tylor’s definition<br />
Page 7<br />Definitions 2 of 2<br />What is culture?<br />Culture is…<br />Forces shaping individual culture<br />Dangers ...
Page 8<br />Understanding cultural differences<br />
Page 9<br />Understanding cultural differences 1 of 4<br />Eating habits<br />Religion<br />Family and gender<br />Communi...
Page 10<br />Understanding cultural differences 2 of 4<br />Building cultural awareness<br />Host country’s culture<br />C...
STAGE<br />SITUATION<br />APPROACH<br />REACTION<br />Honeymoon<br />First exciting contact with new culture<br />Observe<...
STAGE<br />SITUATION<br />APPROACH<br />REACTION<br />Adjustment crisis<br />Problems intensify<br />Experimentationwith n...
Page 13<br />Drill A<br />
Page 14<br />Drill A <br />
Page 15<br />Characteristics of cultures<br />
Characteristics of cultures 1 of 2<br />ALL CULTURES HAVE AT LEAST FIVE CHARACTERISTICS IN COMMON:<br />Culture is learned...
Characteristics of cultures 2 of 2<br />Cultures are learned and the product of symbols, especially language<br />They com...
Page 18<br />Impacts on culture for joint ventures<br />
Impacts on culture for joint ventures 1 of 3<br />Power distance<br />Individualism/collectivism<br />Uncertainty avoidanc...
Impacts on culture for joint ventures 2 of 3<br />Joint venture success<br />Individual success <br />Organizational succe...
Impacts on culture for joint ventures 3 of 3<br />Cultural <br />Intelligence<br />Cultural Diversity<br />Application: <b...
Page 22<br />Drill B<br />
Page 23<br />Drill B <br />
Page 24<br />Four major cultures<br />
Four major cultures<br />Command and control<br />Competitive<br />Collaborative<br />Innovative<br />Page 25<br />
Page 26<br />Three major drivers<br />
Three major drivers<br />Hidden individual needs<br />Lived values<br />Agreements-tacit, conscious<br />Page 27<br />
Page 28<br />Hidden individual needs<br />
Page 29<br />Hidden individual needs-canaries<br />Need to feel safe<br />Look for concerns<br />Self preservation focus<b...
Page 30<br />Hidden individual needs-penguins<br />Safety is in the rules<br />Obedience is to be praised<br />Respect aut...
Page 31<br />Hidden individual needs-eagles<br />Love control<br />Want to WIN<br />Creatively get their own way<br />Insi...
Page 32<br />Hidden individual needs-barn swallows<br />Love teams<br />Work for the group<br />Learning is key<br />Diver...
Page 33<br />Hidden individual needs-swans<br />Creativity and self-expression are key<br />Self-directed<br />Love to ach...
Page 34<br />Drill C<br />
Page 35<br />Drill C <br />
Page 36<br />Example-Netflix<br />
Example-Netflix 1 of 11<br />ASPECTS OF THE NETFLIX CULTURE<br />Values are what we Value<br />High Performance<br />Freed...
Judgment<br />You make wise decisions (people, technical, business, and creative) despite ambiguity <br />You identify roo...
Example-Netflix 3 of 11<br />VALUES ARE WHAT WE VALUE<br />Judgement<br />Communication<br />Impact<br />Curiosity<br />In...
Example-Netflix 4 of 11<br />HIGH PERFORMANCE<br />Keeper test<br />Honesty<br />Loyalty<br />Hard workers<br />Brilliant ...
Example-Netflix 5 of 11<br />FREEDOM AND RESPONSIBILITY<br />Rare responsible person<br />Curtailing freedom<br />Impact o...
Example-Netflix 6 of 11<br />CONTEXT NOT CONTROL<br />Exceptions<br />Good context<br />Page 42<br />
Example-Netflix 7 of 11<br />HIGHLY ALIGNED, LOOSELY COUPLED<br />Three models of corporate teamwork<br />Goal is to be bi...
Example-Netflix 8 of 11<br />PAY TOP OF MARKET<br />Three tests<br />Takes great judgement<br />Titles are not very helpfu...
Example-Netflix 9 of 11<br />PAY TOP OF MARKET<br />Bad ideas<br />Versus traditional model<br />Employee success<br />Goo...
Example-Netflix 10 of 11<br />PROMOTIONS AND DEVELOPMENT<br />Baseball analogy<br />Netflix does not have to be for life<b...
Example-Netflix 11 of 11<br />Why is culture important?<br />What is our culture trying to support?<br />Page 47<br />
Page 48<br />Drill D<br />
Page 49<br />Drill D <br />
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An international perspective on culture March 2011

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Half day interactive workshop in Toronto on cultural differences between countries.

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An international perspective on culture March 2011

  1. 1. An international perspective on culture<br />by Toronto Training and HR <br />March 2011<br />
  2. 2. 3-4 Introduction to Toronto Training and HR<br /> 5-7 Definitions<br />8-12 Understanding cultural differences<br /> 13-14 Drill A<br />15-17 Characteristics of cultures<br />18-21 Impacts on culture for joint ventures<br />22-23 Drill B<br /> 24-25 Four major cultures<br />26-27 Three major drivers<br />28-33 Hidden individual needs<br />34-35 Drill C<br />36-47 An example-Netflix<br />48-49 Drill D<br />50-51 Conclusion and questions<br />Contents<br />Page 2<br />
  3. 3. Page 3<br />Introduction<br />
  4. 4. Page 4<br />Introduction to Toronto Training and HR<br />Toronto Training and HRis a specialist training and human resources consultancy headed by Timothy Holden <br />10 years in banking<br />10 years in training and human resources<br />Freelance practitioner since 2006<br />The core services provided by Toronto Training and HR are:<br /><ul><li>Training course design
  5. 5. Training course delivery</li></ul>- Reducing costs<br /><ul><li>Saving time
  6. 6. Improving employee engagement & morale
  7. 7. Services for job seekers</li></li></ul><li>Page 5<br />Definitions<br />
  8. 8. Page 6<br />Definitions 1 of 2<br />Tylor’s definition<br />
  9. 9. Page 7<br />Definitions 2 of 2<br />What is culture?<br />Culture is…<br />Forces shaping individual culture<br />Dangers around culture<br />
  10. 10. Page 8<br />Understanding cultural differences<br />
  11. 11. Page 9<br />Understanding cultural differences 1 of 4<br />Eating habits<br />Religion<br />Family and gender<br />Communication and body language<br />Dress code<br />Traffic<br />Time<br />
  12. 12. Page 10<br />Understanding cultural differences 2 of 4<br />Building cultural awareness<br />Host country’s culture<br />Cultural shock<br />The adaptation stages <br />
  13. 13. STAGE<br />SITUATION<br />APPROACH<br />REACTION<br />Honeymoon<br />First exciting contact with new culture<br />Observe<br />Excitement;<br />Curiosity;<br />Slight concern<br />Initial confrontation<br />First intensive feeling with new culture<br />Solve problems in familiar ways<br />Confusion;<br />Mystified about;<br />Others behaviour<br />Understanding cultural differences 3 of 4<br />Page 11<br />
  14. 14. STAGE<br />SITUATION<br />APPROACH<br />REACTION<br />Adjustment crisis<br />Problems intensify<br />Experimentationwith new behaviours<br />Frustration;<br />Anger;<br />Confusion about<br />Recovery<br />Sense of belonging to culture emerges<br />New strategies to help one function effectively<br />New culture is understandable<br />Enjoying many aspect of it<br />Understanding cultural differences 4 of 4<br />Page 12<br />
  15. 15. Page 13<br />Drill A<br />
  16. 16. Page 14<br />Drill A <br />
  17. 17. Page 15<br />Characteristics of cultures<br />
  18. 18. Characteristics of cultures 1 of 2<br />ALL CULTURES HAVE AT LEAST FIVE CHARACTERISTICS IN COMMON:<br />Culture is learned<br />Culture is based on symbols<br />Culture is shared<br />Culture is patterned or integrated<br />Culture is usually adaptive<br />Page 16<br />
  19. 19. Characteristics of cultures 2 of 2<br />Cultures are learned and the product of symbols, especially language<br />They comprise groups from 40-50 to millions that share common languages and customs<br />In more complex societies, subcultures may develop, like the Amish<br />They are generally integrated and adaptive<br />Exceptions occur when resources become exhausted or they are forced into rapid changes<br />Page 17<br />
  20. 20. Page 18<br />Impacts on culture for joint ventures<br />
  21. 21. Impacts on culture for joint ventures 1 of 3<br />Power distance<br />Individualism/collectivism<br />Uncertainty avoidance<br />Long term orientation<br />Cultural intelligence<br />Linguistic intelligence<br />Spatial intelligence<br />Interpersonal intelligence <br />Page 19<br />
  22. 22. Impacts on culture for joint ventures 2 of 3<br />Joint venture success<br />Individual success <br />Organizational success<br />Page 20<br />
  23. 23. Impacts on culture for joint ventures 3 of 3<br />Cultural <br />Intelligence<br />Cultural Diversity<br />Application: <br />Joint <br />Venture<br />Improving <br />Cultural <br />Intelligence<br />Hofstede’s <br />5<br />Dimensions<br />Page 21<br />
  24. 24. Page 22<br />Drill B<br />
  25. 25. Page 23<br />Drill B <br />
  26. 26. Page 24<br />Four major cultures<br />
  27. 27. Four major cultures<br />Command and control<br />Competitive<br />Collaborative<br />Innovative<br />Page 25<br />
  28. 28. Page 26<br />Three major drivers<br />
  29. 29. Three major drivers<br />Hidden individual needs<br />Lived values<br />Agreements-tacit, conscious<br />Page 27<br />
  30. 30. Page 28<br />Hidden individual needs<br />
  31. 31. Page 29<br />Hidden individual needs-canaries<br />Need to feel safe<br />Look for concerns<br />Self preservation focus<br />Flight or fight<br />Address their needs and everyone is better off<br />Culture of paranoia<br />
  32. 32. Page 30<br />Hidden individual needs-penguins<br />Safety is in the rules<br />Obedience is to be praised<br />Respect authority<br />Creativity is suspect<br />Revert to Canaries if scared<br />Culture of stability<br />
  33. 33. Page 31<br />Hidden individual needs-eagles<br />Love control<br />Want to WIN<br />Creatively get their own way<br />Insist on obedience<br />Need to be recognized<br />Culture of competition<br />
  34. 34. Page 32<br />Hidden individual needs-barn swallows<br />Love teams<br />Work for the group<br />Learning is key<br />Diversity is a way of life<br />Emotions are important<br />Culture of collaboration<br />
  35. 35. Page 33<br />Hidden individual needs-swans<br />Creativity and self-expression are key<br />Self-directed<br />Love to achieve goals and make you happy - their way<br />Personal satisfaction over status and stuff<br />Culture of innovation<br />
  36. 36. Page 34<br />Drill C<br />
  37. 37. Page 35<br />Drill C <br />
  38. 38. Page 36<br />Example-Netflix<br />
  39. 39. Example-Netflix 1 of 11<br />ASPECTS OF THE NETFLIX CULTURE<br />Values are what we Value<br />High Performance<br />Freedom and Responsibility<br />Context, not Control<br />Highly Aligned, Loosely Coupled<br />Pay Top of Market<br />Promotions and Development <br />Page 37<br />
  40. 40. Judgment<br />You make wise decisions (people, technical, business, and creative) despite ambiguity <br />You identify root causes, and get beyond treating symptoms <br />You think strategically, and can articulate what you are, and are not, trying to do <br />You smartly separate what must be done well now, and what can be improved later <br />Impact<br />You accomplish amazing amounts of important work <br />You demonstrate consistently strong performance so colleagues can rely upon you <br />You focus on great results rather than on process <br />You exhibit bias-to-action, and avoid analysis-paralysis <br />Communication<br />You listen well, instead of reacting fast, so you can better understand <br />You are concise and articulate in speech and writing <br />You treat people with respect independent of their status or disagreement with you <br />You maintain calm poise in stressful situations <br />Innovation<br />You re-conceptualize issues to discover practical solutions to hard problems <br />You challenge prevailing assumptions when warranted, and suggest better approaches <br />You create new ideas that prove useful <br />You keep us nimble by minimizing complexity and finding time to simplify <br />Curiosity<br />You learn rapidly and eagerly <br />You seek to understand our strategy, market, subscribers, and suppliers <br />You are broadly knowledgeable about business, technology and entertainment <br />You contribute effectively outside of your specialty <br />Courage<br />You say what you think even if it is controversial <br />You make tough decisions without excessive agonizing <br />You take smart risks <br />You question actions inconsistent with our values <br />Honesty<br />You are known for candor and directness <br />You are non-political when you disagree with others <br />You only say things about fellow employees you will say to their face <br />You are quick to admit mistakes <br />Selflessness<br />You seek what is best for Netflix, rather than best for yourself or your group <br />You are ego-less when searching for the best ideas <br />You make time to help colleagues <br />You share information openly and proactively<br />Passion<br />You inspire others with your thirst for excellence <br />You care intensely about Netflix' success <br />You celebrate wins <br />You are tenacious <br />Page 38<br />
  41. 41. Example-Netflix 3 of 11<br />VALUES ARE WHAT WE VALUE<br />Judgement<br />Communication<br />Impact<br />Curiosity<br />Innovation<br />Courage<br />Passion<br />Honesty<br />Selflessness<br />Page 39<br />
  42. 42. Example-Netflix 4 of 11<br />HIGH PERFORMANCE<br />Keeper test<br />Honesty<br />Loyalty<br />Hard workers<br />Brilliant jerks<br />Great workplace is stunning colleagues<br />Page 40<br />
  43. 43. Example-Netflix 5 of 11<br />FREEDOM AND RESPONSIBILITY<br />Rare responsible person<br />Curtailing freedom<br />Impact of growth and complexity growth<br />Talent density<br />Necessary rules<br />Good v bad processes<br />Inhibiting chaos<br />Need for flexibility<br />Page 41<br />
  44. 44. Example-Netflix 6 of 11<br />CONTEXT NOT CONTROL<br />Exceptions<br />Good context<br />Page 42<br />
  45. 45. Example-Netflix 7 of 11<br />HIGHLY ALIGNED, LOOSELY COUPLED<br />Three models of corporate teamwork<br />Goal is to be big and fast and flexible<br />Page 43<br />
  46. 46. Example-Netflix 8 of 11<br />PAY TOP OF MARKET<br />Three tests<br />Takes great judgement<br />Titles are not very helpful<br />Annual compensation review<br />No fixed budgets<br />Compensation not dependant on success of company<br />Bad ideas<br />When it is done right…<br />Page 44<br />
  47. 47. Example-Netflix 9 of 11<br />PAY TOP OF MARKET<br />Bad ideas<br />Versus traditional model<br />Employee success<br />Good for each employee to understand their market value <br />Efficiency<br />Optional options<br />Page 45<br />
  48. 48. Example-Netflix 10 of 11<br />PROMOTIONS AND DEVELOPMENT<br />Baseball analogy<br />Netflix does not have to be for life<br />Two necessary conditions for promotion<br />Timing<br />Development<br />Page 46<br />
  49. 49. Example-Netflix 11 of 11<br />Why is culture important?<br />What is our culture trying to support?<br />Page 47<br />
  50. 50. Page 48<br />Drill D<br />
  51. 51. Page 49<br />Drill D <br />
  52. 52. Page 50<br />Conclusion & Questions<br />
  53. 53. Page 51<br />Conclusion<br />Summary<br />Questions<br />

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