1.
Tiffany Hood-Acolatse
3837 Eagle Wood Circle / Lithonia, Georgia 30038 /
H: 434.429.2669 / C: 434.429.2669 /2nd C: 404-509-8663/ tiffanyacolatse@yahoo.com
General Office /Administrative Assistant
Administrative Assisting / Customer Service / Clerical/ Sales
Inbound call center, customer service, and sales experience
Knowledgeable in presentation of goods,organization of delivery processes,scheduling,and coordination of filing
systems
Experienced in resolving domestic customer complaints in a professional manner
Able to handle multiple tasks quickly and efficiently
Exceptional communication/interpersonal, organizational, and problem resolution skills
Systems and Software
AS400(PKMS/WMS), Oracle, FI-Tech, Microsoft Excel, Word, Access,Power Point, Lotus Notes, Outlook, Quick
Books, Internet, Windows, Netscape Navigator
Hardware:
Computer, Phone, Copier, Printer, Fax Machine, Handheld GPS Systems, PDS Scanners
PROFESSIONAL EXPERIENCE
1. MACY’S (STONECREST MALL)-Lithonia, Georgia
FULFILLMENT (SEASONAL)
2014-2015
Responsible for the printing and distribution of pick lists for online orders
Picked, packed, and shipped online orders to customers within the US
Position required the organizing of daily duties in order to meet suggested fulfillment percentages
Data Entry of daily percentages when available
Also assisted with retail markdowns when needed
Assisted the Fulfillment Lead when necessary
Served as a back-up for the Fulfillment Lead when unavailable
Aided in the shipping of Store Sends and the picking and packing for Macy’s BOPS orders
Responsible for maintaining equipment and supplies
Assisted Macy’s customers with any questions and concerns
2. TELVISTA INCORPORATED-Danville, Virginia
CUSTOMER SUPPORT SALES AGENT
2013-2013
Answered and responded to inbound customer calls

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Consulted customers on the benefits of buying cable, internet, and phone services
Assisted customers with product knowledge on the various services offered by the major
satellite, cable, and phone providers in their areas
Daily sales responsibilities
Responsible for providing outstanding and efficient customer service
Responsible for resolving customer issues in a timely manner
Data Entry
3. SCHEWEL’S FURNITURE COMPANY-Danville, Virginia
CREDIT OFFICE CLERK
2009-2012
Data Entry and 10-Key
Processed cash and data for credit transactions
Worked with customers to resolve problems concerning billing and deliveries
Responsible for data entry of contracts
Assisted in legal collections
Answered phone lines
Active in sales and promotions
Responsive in assisting departments concerning customer accounts and inventory issues
4. UNITED STATES FEDERAL CENSUS BUREAU-Charlotte Regional Office
ENUMERATOR (Temporary)
2009-2009
Reviewed assignment areas to determine the organization and locations of households
Conducted scripted interviews with residents based on stringent guidelines and confidentiality laws
Recorded census data on forms and by electronic handheld GPS systems
Assessed and maintained records of selected addresses forquality control verification
Complied with accuracy and production standards
Reviewed and submitted work daily with supervisor
Maintained personal payroll records: hours worked, units produced,miles driven
5. TARGET DEPARTMENT STORE-Danville, Virginia
RESEARCH/INSTOCK (Part-Time)
2008-2009
Responsible for inventory
Daily scanning and research of out-of-stockinventory
Merchandise stock handling and placement to appropriate store locations
Back-up cashier
Assisted with store plan-o-gram implementations and stocking prior to store opening

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6. ETOYS DIRECT-Danville, Virginia
TRANSPORTATION ASSISTANT
2004-2008
Administrative Assistant to the Transportation Coordinator
Import and Domestic freight tracking
Assisted with United States Customs clearances for all Import shipments
Provided routing information to manufacturers for LTL shipments
Coordinated shipments with merchandisers and buyers,customs brokers, NYK Logistics Consolidators, import and
domestic manufacturers, and most freight carriers to ensure timely delivery
Research and development by using Excel spreadsheets to create price comparisons between freight carriers and
ocean liners
Responsible for assigning Harmonized Tariff codes to all imported merchandising
Received Hazardous Materials (HAZMAT) certification
Processed and managed import container invoice payments
7. BANK OF AMERICA-Danville, Virginia
PART-TIME TELLER
2003-2004
Processed debit and credit transactions
Data Entry and 10-Key
Exhibited accurate balancing
Provided prompt and efficient service
Ensured a positive customer experience
8. SCHEWEL’S FURNITURE COMPANY-Danville, Virginia
CREDIT OFFICE CLERK
2001-2003
Data Entry and 10-Key
Processed cash and credit transactions
Worked with customers to resolve problems concerning billing and deliveries
Responsible for data entry of contracts and payment negotiations
Assisted in legal collections
Answered phone lines
Active in sales and promotions
Responsive in assisting departments concerning customer accounts and inventory issues
9. E-TOYS-Danville, Virginia
INVENTORY CONTROL DATA-ENTRY CLERK
2000-2001

4.
Data Entry and 10-Key
Tracked Inventory
Analyzed, investigated,and resolved inventory discrepancies
Created labeling for packaged shipments
10. OFFICE DEPOT CALL CENTER- Norcross, GA
SALES/CUSTOMER SERVICE REPRESENTATIVE
1999-2000
Worked with customers to resolve problems concerning procedures and product billing
Provided advice in the selection of products
Scheduled timely deliveries and pick-ups
Assisted in meeting team sales quotas
Consistent in answering inbound calling quickly and efficiently resulting in low call volume and higher sales
Intensive data entry
11. DYNAMIC ENTERTAINMENT-Norcross, GA (Right Choice Staffing Agency)
CUSTOMER SERVICE/ADMNISTRATIVE ASST. TO CEO
1999-1999
Interacted with customers and scheduled dealer/client meetings
Composed proposals and contracts between dealer and clients
Organized all inbound and outbound deliveries
Responded to and resolved customer complaints
Coordinated filing systems
Light accounting,typing, and data entry
12. LIBERTY MORTGAGE CORPORATION-Atlanta, GA (Right Choice Staffing Agency)
UNDERWRITING ADMINISTRATIVE ASST
1998-1999
Inputted approvals and denials in the FI-Tech systemfor Conventional/FHA/VA loan underwriters
Processed credit reports, escrows, flood certifications, and employment verifications
Registered and inputted new mortgage loans in FI-Tech system
Met filing deadlines efficiently
Supervised in the training of temporary hires
Interacted with loan officers during loan processing
Aided in the organization and timeliness of the production department
Extensive data entry
EDUCATION
Bauder College-Atlanta, Georgia

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Retail Merchandising:
Computer applications, buying and selling, displaying products
National Business College-Danville, Virginia
Computer Application Management:
Windows, Access,Excel, PowerPoint, Lotus, QuickBooks and Accounting,Netscape Navigator, Internet Explorer,
some troubleshooting
National Business College-Danville, Virginia
Business Administration Management:
Explored all aspects ofbusiness including Business Administration, Human Resources, and Accounting
TRAINING
2007-HAZMAT (Hazardous Materials) Certification Training-Danville, Virginia
2005-Internet Marketing Training-Roanoke, Virginia
ACCOMPLISHMENTS/ PUBLICATIONS
1993-94- Named Business Editor for George Washington High School’s Euantes Magazine in
Danville, Virginia
1994- “Sara’s Song”- Published in Virginia Commonwealth University’s ( ) magazine- Honored
As the Poem of the Year
2003- Awarded the Editor’s Choice Award by poetry.com and the International Library of Poetry
2003- “The Old Weeping Tree”- Published in Eternal Portraits and the Sound of Poetry
2004- Nominated as ‘Poet of the Year’ by the International Society of Poets
2005- “Confused”- Published in Eternal Portraits and the Sound of Poetry
2005- Awarded the Editor’s Choice Award by poetry.com and the International Library of Poetry
2006- “Devil Eyes”- Published in Immortal Verses (spring)
2006- “That Mountain Peak” - Published in Immortal Verses and the Sound of Poetry (fall)
2006- Awarded the Editor’s Choice Award by poetry.com and the International Library of Poetry
2010- “That Mountain Peak”- Re-published in Sunflowers and Seashells
2014- Chosen as one of Eber and Wein Publishing’s “Poets of 2014”
2014-“Haunted In Morocco”-Second Place Prize Winner in Eber & Wein Publishing’s poetry contest
ORGANIZATIONS
1986-94- Active member and volunteerof the Girl Scouts Virginia Skyline Council
2014-Member of the National Association of Professional Women (July 21st, 2014)