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Social media services in Tieto

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Presented by Niku Yliluoma at the conference "Sociala medier internt i organisationen" in Stockholm 26 January, 2011.

http://www.abilitypartner.se/Sociala-medier-internt-i-organisationen.aspx

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Social media services in Tieto

  1. 1. Social Media Services in Tieto<br />Stockholm – January 26, 2011<br />Niku Yliluoma<br />Director, Digital Channels<br />Tieto ICT<br />niku.yliluoma@tieto.com<br />
  2. 2. Outline<br />Digital Channel Development Vision and Big Picture<br />Social Media Services – How and what do we use?<br />Tieto Intra – Examples<br />Next Steps: Personalization and profiled desktops, mobile intra…<br />2<br />
  3. 3. Digital Channel Development Vision (2007)<br /> In 2012, Tieto is a prime example of how a companyuses digital tools in the best possible way, to servecustomers, employees, partners andother interest groups.<br />3<br />
  4. 4. Tieto’s Digital Channels<br />4<br />External<br />Customers / Partners<br />Public presence Company Marketing Careers<br />The shared collaboration and service channel<br />Situation-based concept (Future Office)<br />Profiling and personalization<br />Change management, end-user support<br />Information Management <br />Infrastructure and Integrations <br />Identity and Access Management<br />Making daily work and communication easy, efficient and fun<br />Sharing and<br />Collaboration<br />My Content<br />€<br />Support<br />My Contacts<br />My Colleagues<br />Shop<br />My Services<br />My Services<br />Internal<br />Profiled Desktops – News My Work Knowledge Sharing Inside Tieto Employment & Career Support<br />
  5. 5. The World According to GartnerAN OVERSIMPLIFIED INTERPRETATION, September 2010<br />5<br />
  6. 6. Social Media Services<br />How and what do we use?<br />
  7. 7. Internal social media in Tietois used for…<br />Listening<br />Innovating and testing ideas, piloting solutions<br />Talking<br />”How is the project...” blogs<br />”Our meeting minutes...” wikis<br />”What’s up” blogs <br />”Our competence area” user communities<br />Supporting<br />Sharing tips among colleagues”Hunting for references”<br />”How to ..?”<br />”Anyone from location x ..?”<br />7<br />
  8. 8. 5 reasons for using social media services<br />Money<br />Sharing things boosts knowledge worker productivity<br />”I closed a deal thanks to info and contacts found in the internal community”<br />Employee satisfaction – having fun at work<br />Sense of belonging and socializing in a big organization<br />”Now I know who those guys are and what they do”<br />Ease of routines<br />Sharing material in the easiest way available<br />”My colleaque completes a wiki page that I started”<br />Learning from others<br />Experts network and follow each other<br />”I can blog/read about new deals and solutions”<br />Fame<br />”Look what I/we did!”<br />8<br />
  9. 9. InternalCloud External<br />Internal social networking services<br />[see next slide]<br />Virtual work<br />etc.<br />9<br />
  10. 10. 2004 2005 2006 2007 2008 2009 2010 2011<br />Social Networking in TietoTHE EVOLUTION<br />Discussion boards<br />Thanks<br />Various wiki platforms<br />SharePoint User Communities<br />Share<br />Follow<br />Tieto Links<br />Like<br />Comment<br />10<br />
  11. 11. Tieto Intra<br />Examples<br />
  12. 12. Who is this guy? – The Profile Page<br />12<br />
  13. 13. Knowledge Sharing – Transparent, Empowering<br />13<br />
  14. 14. Open Networking in User Communities<br />14<br />
  15. 15. Talking with 17 000 People Online<br />15<br />
  16. 16. Worksites for Projects and Teams<br />16<br />
  17. 17. Online Meetings – Global Work in Reality<br />17<br />
  18. 18. Help Available 24/7, Easy and Fast<br />18<br />
  19. 19. Next Steps<br />Personalization<br />Role-based views<br />Mobile Intra<br />
  20. 20. News My Work Knowledge Sharing Inside Tieto Employment & Career Support<br />Home<br />Personalization<br />My Site<br />Tieto says:<br />Remember to take part in the yearly VOICE survey.<br />Services<br />Content<br />Profile<br />Projects<br />My Data<br />Feeds<br />My Menu<br />
  21. 21. News My Work Knowledge Sharing Inside Tieto Employment & Career Support<br />Home<br />Role-based Views<br />My Site<br />Tieto says:<br />Remember to take part in the yearly VOICE survey.<br />Services<br />Content<br />Profile<br />Projects<br />My Data<br />Feeds<br />My Menu<br />
  22. 22. Mobile Intra<br />22<br />Feeds<br />Search<br />Important information if you use OMT for purchasing...<br />15 mins ago<br />3 Likes<br />0 Comments<br />Data Quality – New competence within Busin... <br />2 hours ago<br />2 Likes<br />11 Comments<br />New Head of Sales in Tieto Russia<br />5 hours ago<br />53 Likes<br />20 Comments<br />New Head of Outsourcing at Tieto Financial Services<br />January 10<br />1 Likes<br />8 Comments<br />January 10<br />35 Likes<br />17 Comments<br />Eureka! Ten new cases have reached recommended...<br />Everyday Banking – <br />January 7<br /> Feeds <br />Services<br />More<br />Projects<br />Content<br />Feeds<br />
  23. 23. More information<br />Niku Yliluoma<br />Director, Digital Channels<br />Tieto ICT<br />niku.yliluoma@tieto.com <br />+358207279189<br />

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