MARK D. SHELTON (865) 255-4132 email@example.com EDUCATIONUniversity of Phoenix Nashville, TN BSBMUniversity of Phoenix Colorado Springs, COTrained on A+, Network + and MCSE
Professional ExperienceCAREFUSION Nashville, TN2007 – 2010PRODUCT IMPLEMENTATION ANALYST• Readily took charge of customer implementation meetings resulting in enhanced communication/satisfaction with entire customer base• Selected among my peers for technical expertise in dealing with customer’s technical issues and often finding resolution when others failed• Eliminated negative customer perceptions by leading the entire team to successful implementations while maintaining customer loyalty and confidenceBLACK BOX NETWORK SERVICES Murfreesboro, TN 2006 – 2006NATIONAL ACCOUNT MANAGER• Increased revenues from current accounts; discovered and developed new National Accounts through new leads and prospects• Designed and implemented new bidding parameters going to the customer resulting in accurate and timely proposals with more accurate information
BLACK BOX NETWORK SERVICES Murfreesboro, TN 2004– 2006PROJECT MANAGER• Achieved successful implementation of company projects for large National Account Customers resulting in increased trust and satisfaction with customer base and increasing opportunities• Oversaw profit and loss responsibilities with large voice and data infrastructure and voice systems increasing profits by 20% in the first 6 months• Increased revenues for National Accounts Projects to 42% gross profit per job on large project – multi-site rolloutsICOM BUSINESS SOLUTIONS Knoxville, TN 2003 – 2004DIRECTOR OF ENGINEERING/CUSTOMER SERVICE• Accurately analyzed customer’s communications needs and developing bids and estimates to implement the solution, resulting in increased customer satisfaction• Achieved resolution of customer service related issues with Operations personnel resulting in retention of current customer base• Trained new customers on company provided and installed communications systems resulting in a 25% increase in customer loyalty
TELWEST COMMUNICATIONS LLC Colorado Springs, CO 2002 – 2003ACCOUNT MANAGER• Analyzed customers communications needs while attempting to penetrate a difficult market• Coordinated the design and installation of voice and data systemsSMI INTERNATIONAL Colorado Springs, CO 1999 –2002BUSINESS DEVELOPMENT• Designed, developed and maintained the company’s sales brochures for marketing resulting in buy in by upper level management and printed for company wide distribution• Grew yearly revenue by 35% in 14 months by development of customer relationshipsU.S. ARMY RECRUITING COMMAND CO 1987 – 1999PRODUCTION MANAGER – HEALTH CARE RECRUITING TEAMNURSE RECRUITERRECRUITER TRAINERRECRUITER
CORE CAPABILITIES Account management Background in Health Care Industry Recruiting Manager Staff training/development Negotiation skills Healthcare/Nurse Recruiter Project management Consistently meet goals Strong organizational skills Cross-functional team management Listening skills Staff developmentExcellent communication skills Business development experience MS Windows proficient Experience in project finance Problem solver Initiative to work independently Fast learner Microsoft applications skills Courteous demeanor Computer proficient Strong client relations Extremely organized Energetic work attitude Team leadership Inventory control Presentations Shipping and receiving Team building/leadership Customer service Software testing & programming Telecommunication skills Hands-on and proactivePrioritizing/managing deadlines Computer applications System upgrades Proficiency in TCP/IP protocols
SummaryEnergetic, self-starting, highly technical, people oriented,energetic, multi-tasking professional often called upon byteam members and customers alike for technicalresolution of both hardware and software related issueswith servers, workstations and point of use automationsystems. Known for taking charge of difficult situationswith customers to enhance relations and resolveoutstanding problems. A true team player who knows thevalue of flexibility and being able to lead also requiresone to take direction. An enthusiastic, dedicatedemployee with reliable work habits who leads by exampleand is focused on getting results.