Nick Thomas

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Nick Thomas

  1. 1.
  2. 2.
  3. 3. Hostels & Bars<br />13 Hostels<br />12 Bars<br />
  4. 4. Hostel Strategy<br />Beds & Bars<br />Modern, clean, safe, friendly, social, innovative, “experiential”. <br />Accommodation options from dorms to privates with en-suites.<br />Beds in all major destination.<br />Customer reuse – keep them in the network & leverage spending.<br /><ul><li>NZ is complete
  5. 5. Australia expect to add 4-5 properties in next 2 years</li></ul>Work with other like-minded hostels to “fill in the blanks”.<br />Develop e-commerce solutions and sales tools to increase distribution.<br />
  6. 6. Hostels<br />
  7. 7. Hostel Challenges<br /><ul><li>Profitability
  8. 8. Demand
  9. 9. Arrival numbers
  10. 10. Govt. policy
  11. 11. Cost of generation
  12. 12. Stagnating core markets
  13. 13. Economic environment
  14. 14. Currency
  15. 15. Market attraction
  16. 16. Quality vs. Cost
  17. 17. Oversupply
  18. 18. Price discounting
  19. 19. Low end hotels moving into backpacker space
  20. 20. More choice – private rooms
  21. 21. Concentrate on the social environment
  22. 22. Driving economies of scale & operational consistency
  23. 23. Not “over corporatising” – retain authenticity
  24. 24. Fixed vs. variable cost structure
  25. 25. Future development
  26. 26. Strategic supplier relationships
  27. 27. Customer communication</li></li></ul><li>Hostels – The Future<br />Fragmented market – further consolidation<br />Chains & good owner/operators in specific destinations<br />Increasing customer quality demands<br />Increasing focus on the hostel/travel experience<br />Increasing need to cater to “non-traditional” markets<br />Property valuations vs. returns?<br />Increased cooperation between all parties<br />
  28. 28. Travel Shops<br />30 shops in Australia & NZ (11 within hostels)<br />
  29. 29. Travel Shops - Strategy<br />New relevant brand<br />One brand<br />Clear customer proposition<br />Leverage hostel customers<br />Rationalise product<br />Increase staff productivity<br />Automation & efficiency<br />
  30. 30. Travel Shops - Challenges<br />Sales volume + low transaction value<br />On-street cost<br />Complexity + inefficiency<br />Staff turnover<br />Supplier direct sales<br />Competition – low barriers to entry<br />
  31. 31. Travel Shops – The Future<br />Fewer retailers!<br />
  32. 32. Questions<br />

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