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Troubleshooting Remote Workers and VPNs


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Your sales team is in the field, executives are on the road and other employees are often working from home. This means that your help desk and ops teams spend hours validating problems or leave unsolvable tickets open. Endpoint Agent continuously collects performance data about internal or SaaS applications that are used by your remote workers, including metrics about Wi-Fi and VPN connections. This webinar covers how monitoring remote employee connectivity can boost productivity and how Endpoint Agent measures performance through VPNs and on remote networks.

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Troubleshooting Remote Workers and VPNs

  1. 1. 1 About ThousandEyes ThousandEyes delivers visibility into every network your organization relies on. Founded by network experts; strong investor backing Relied on for critical operations by leading enterprises Recognized as an innovative new approach 31 Fortune 500 5 top 5 SaaS Companies 4 top 6 US Banks
  2. 2. 2 • August 18th 2016 • An overview of Endpoint Agent with key use cases, how it works and a view of the data collected Endpoint Agent Webinar Series • October 11th 2016 • Understand performance of local access networks, whether wired or wireless End User Experience LAN, Wireless, Gateways & Proxies • September 15th 2016 • Get visibility into SaaS performance from your employees globally Monitoring SaaS Apps from Anywhere Troubleshooting Remote Workers • October 27th 2016 • Solve issues for employees at home, on the road and connecting through VPNs
  3. 3. 3 Endpoint Agents: Last-Mile Visibility Hosting / SaaS Provider Internet 1 Enterprise WAN & LAN Internal Apps, VoIP, Wi-Fi and Access Networks 2 Cloud Migration SaaS, IaaS and Remote Workers Consumers Enterprise Agents Branch Data Center Endpoint Agents Endpoint Agents
  4. 4. 4 Endpoint Agent: How it works Lightweight client software Windows 7+, Mac OS X 10.9+ Negligible resource consumption Typically <1% CPU, <40MB mem, <50MB disk Easy deployment via standard tools msi & pkg installers w/ auto-registration End-user & background components Browser plugin (Chrome & IE) & system service Always up-to-date Updates automatically, runs in the background User Sessions - Web Completion, response time, page load waterfall User Sessions - Network Loss, latency, jitter, failures, path visualization Visibility across multiple layers Agent details Access Network Topology Wired, wireless, VPN & proxy network topology
  5. 5. 5 • Set monitored networks to ‘all’ • Build a Profile of Monitored Domains for remote employees • These can be different for those in the office Configuring for Remote Workers
  6. 6. 6 Remote and Site-to-Site VPNs Home Office Internet Remote VPN Server Branch Office Site-to-Site VPN Data Center WAN • We’ll focus today on remote, client- based VPNs
  7. 7. 7 Session-Level VPN Information
  8. 8. 8 Viewing VPN Tunnels
  9. 9. 9 • Report of VPN loss and latency • Filter by office, network, VPN address Reporting on VPN Performance
  10. 10. 10