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Realize True Business Value With ThousandEyes

Presented by Scott Eddy

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Realize True Business
Value With
ThousandEyes
Monitoring for SaaS Environments
Scott Eddy, Technical Solutions Architect
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 1
2
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Featured Speaker
Scott Eddy
Technical Solutions Specialist
Before we
begin
3
• If you have any questions,
please type them in the
Questions window.
• If you have any audio problems,
please chat us for help.
• A recording of this presentation
will be sent to you in a few days.
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
4
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Hybrid Workers
58%
Of workers will work
8 or more days
each month from home
Modern App
Architectures
35%
Increase in spending
in public cloud
during 2022
SaaS Adoption Cloud-ready
Networks
$25 BN
Increase in spending on
SaaS in 2022 vs 2021
38%
Increase in spending
on SD-WAN technologies
2022 vs 2019
The New Enterprise Reality
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
5
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
The Perfect Storm…
Cloud is the new datacenter
Home is the new office
SaaS is the new app stack
INTERNET IS THE
NEW NETWORK
5
© 1992–2021 Cisco Systems, Inc. All rights reserved. @ThousandEyes
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
6
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Enterprises are struggling to understand and improve user experience
for SaaS Apps where traditional instrumentation does not work
SaaS is the new application stack
Increasingly complex service-oriented app architectures with API-heavy workflows
built in the public cloud aren’t favorable for legacy monitoring techniques
How do I observe the distributed landscape? How do I observe assets and infrastructure I do not control?
Cloud is the new datacenter
How do I gain visibility into work from home / anywhere of user digital experience
Home is the new office!
Our customers are on a journey and losing control
over the apps, network, infrastructure
With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on
a best effort public Internet that is fragile, constantly changing and has no SLA
How do I deliver great digital experience over a constantly changing network and has no SLA?
Internet is the new network
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

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Realize True Business Value With ThousandEyes

  • 1. Realize True Business Value With ThousandEyes Monitoring for SaaS Environments Scott Eddy, Technical Solutions Architect © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 1
  • 2. 2 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Featured Speaker Scott Eddy Technical Solutions Specialist
  • 3. Before we begin 3 • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 4. 4 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Hybrid Workers 58% Of workers will work 8 or more days each month from home Modern App Architectures 35% Increase in spending in public cloud during 2022 SaaS Adoption Cloud-ready Networks $25 BN Increase in spending on SaaS in 2022 vs 2021 38% Increase in spending on SD-WAN technologies 2022 vs 2019 The New Enterprise Reality © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 5. 5 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes The Perfect Storm… Cloud is the new datacenter Home is the new office SaaS is the new app stack INTERNET IS THE NEW NETWORK 5 © 1992–2021 Cisco Systems, Inc. All rights reserved. @ThousandEyes © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 6. 6 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Enterprises are struggling to understand and improve user experience for SaaS Apps where traditional instrumentation does not work SaaS is the new application stack Increasingly complex service-oriented app architectures with API-heavy workflows built in the public cloud aren’t favorable for legacy monitoring techniques How do I observe the distributed landscape? How do I observe assets and infrastructure I do not control? Cloud is the new datacenter How do I gain visibility into work from home / anywhere of user digital experience Home is the new office! Our customers are on a journey and losing control over the apps, network, infrastructure With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on a best effort public Internet that is fragile, constantly changing and has no SLA How do I deliver great digital experience over a constantly changing network and has no SLA? Internet is the new network © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 7. 7 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Amazon web services Seattle, WA VDI Chicago, IL BYOD Corp Device Remove the blind spots from the digital supply chain Digital experiences are only getting more complex Seattle, WA Paris, France VDI Chicago, IL BYOD Wireless Network Wireless Gateway Corp Device DNS VPN Mobile Networks Local ISP Cloud Proxy SWG Direct Connect ISP Transit Providers SaaS Onramp Cloud Providers Datacenter Infrastructure Amazon web services kubernetes Serverless Azure Docker IBM © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 8. 8 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Where is it hosted? • Public Cloud vs Private Cloud How is it delivered? • CDN Flavors (covered under Digital Experience) • CDN Providers: Akamai, Incapsula, Cloudflare, Fastly, CloudFront … How do I reach the application? • Backhaul vs. Split-tunnel All SaaS Applications are NOT Equal © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 9. 9 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Microsoft 365 Overview © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 10. 10 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Example: Outlook vs SharePoint © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 11. 11 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes No Steady State in the Cloud!! Differences between O365 Apps Outlook Sharepoint Online
  • 12. 12 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes SaaS Application Microsoft ”Café” CDN, some content cached on edge servers Microsoft “Café” CDN, but all content comes from origin servers Private Data Centers, AWS, Google Cloud Private Data Centers, Private CDN Private Data Centers, Private CDN Google Cloud, Google CDN AWS, Amazon Cloudfront AWS SaaS Delivery Architecture Round-Up Delivery Architecture Outlook Sharepoint Salesforce Webex Box G Suite Slack Jira (Atlassian) © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 13. 13 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Move to Cloud / SaaS – e.g. Exchange to Microsoft 365 Customers complaining of User Experience – long triage times, difficult to find route cause and increasing support tickets!! ThousandEyes delivered visibility of the User Journey Enabled the partner to differentiate by providing SLA’s around Root Cause (max of 10 mins) Increased customer satisfaction, retention and upsell opportunity, Higher Margin contracts Why a Microsoft Global Systems Integrator invested in ThousandEyes?
  • 14. Demo 14 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 15. The Total Economic Impact of using Cisco ThousandEyes Monitoring 173% ROI <6 Month payback period >50% Productivity boost for ITOps and NetOps teams 6.9% Boost in hourly productivity for remote, non-customer- facing employees 50-80% Reduction of MTTI for P1 and P2 incidents impacting remote workers 5.5% Increase in hourly revenue productivity for remote revenue-generating employees This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
  • 16. 16 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Call to Action Easily identify technologies and services your customer is using now so you don’t have to ask the question Proof Of Value Offer your customer a PoV/PoC – partners with WebEx access can access the automated version of this on Webex te_tc@webex.bot ThousandEyes Sales Playbook Reach out to your ThousandEyes account manager to request a Sales Playbook with all the asset’s you need to talk with your customer ThousandEyes Pricing Tool Offer indicative pricing based on the 5 most common use cases ThousandEyes Domain Generator Total Cost of Ownership Report Share the Forrester Research report which illustrates the business benefits to your customers. This is relevant to Decision Makers / Influencers and Executives. Sales Support Contact your ThousandEyes Account Manager – Once you have a customer interested, we will support you with a successful close
  • 17. ThousandEyes Partner Social Media 17 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. SalesConnect Hub Resources One Platform, Infinite Possibilities Solution Primer Automator Tool Pricing Collateral pack ASK ThousandEyes Channel (Amer) Pricing Tool Quick start to Proof of Value Twitter LinkedIn
  • 18. Don’t Let the Internet Be Your Blind Spot ThousandEyes delivers visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences. 18 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 19. 19 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.