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New ThousandEyes Product Features and Release Highlights: June 2023

Presented by Jonathan Zarkower and Brian Tobin

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ThousandEyes Quarterly Customer Webinar Series
New Product Features and Release Highlights
March 2023
Featured speakers
Brian Tobia
Technical Marketing Engineer
Jonathan Zarkower
Product Marketing Manager
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
3
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Before We Begin…
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
New ThousandEyes Product Features
and Release Highlights - June 2023
4
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
● ThousandEyes for OpenTelemetry – Update
● Cisco Live announcements recap
● Test Views 2.0
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ThousandEyes For OpenTelemetry
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ThousandEyes For OpenTelemetry Updates
Additional ThousandEyes for OpenTelemetry Test Support
● Agent-to-agent (bi-directional) tests
● Agent-to-agent (one-way) tests
● HTTP Server Metrics : Availability, Response time, and Throughput
● Page Load/Transaction Metrics: Page Load Time, Transaction Time, Completion, Errors
Top Use Cases For OpenTelemetry
● Easily consume ThousandEyes test data without building bespoke API integrations
● Archive ThousandEyes data longer than our cloud platform data retention
● Integrate ThousandEyes data into centralized or 3rd party systems (e.g., correlation, AIOps)

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New ThousandEyes Product Features and Release Highlights: June 2023

  • 1. <placeholder for image> ThousandEyes Quarterly Customer Webinar Series New Product Features and Release Highlights March 2023
  • 2. Featured speakers Brian Tobia Technical Marketing Engineer Jonathan Zarkower Product Marketing Manager © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 3. 3 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before We Begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
  • 4. New ThousandEyes Product Features and Release Highlights - June 2023 4 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ● ThousandEyes for OpenTelemetry – Update ● Cisco Live announcements recap ● Test Views 2.0
  • 6. 6 ThousandEyes For OpenTelemetry Updates Additional ThousandEyes for OpenTelemetry Test Support ● Agent-to-agent (bi-directional) tests ● Agent-to-agent (one-way) tests ● HTTP Server Metrics : Availability, Response time, and Throughput ● Page Load/Transaction Metrics: Page Load Time, Transaction Time, Completion, Errors Top Use Cases For OpenTelemetry ● Easily consume ThousandEyes test data without building bespoke API integrations ● Archive ThousandEyes data longer than our cloud platform data retention ● Integrate ThousandEyes data into centralized or 3rd party systems (e.g., correlation, AIOps)
  • 7. Expanding Visibility Across Use Cases 7 New ThousandEyes Product and Release Highlights - June 2023 Test Views 2.0 Recently Released
  • 8. Test Views 2.0 Filter & Aggregate Data Select agents & servers to overlay ungrouped / localized metrics for quick comparisons Select Agents or Tests you want to compare Powerful Global Filter - Multi-test selection - Multi-Agent selection - Multi-Server selection - Test Target list - Test setting option supports multi-tests
  • 9. Test Views 2.0 9 Test Views 2.0 – Modernized UX Usability Improvements: timeline keyboard controls, collapsible sidebar, path visualization view options, any / all highlight condition
  • 10. Demo 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Test Views 2.0
  • 11. ThousandEyes Product Announcements Cisco Live U.S. June 2023 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
  • 12. Data from everywhere Faster insights Seamless workflows 12 Delivering new innovations to assure digital experiences over every network Meraki MX vantage points Internet and SaaS visibility—at scale— from ThousandEyes vantage points on Meraki SD-WAN devices Webex RoomOS vantage points Powerful insights into your Webex connections Cisco Secure Client Module Simplified deployment of ThousandEyes Endpoint with Cisco Secure Client Event Detection Auto-detects meaningful incidents so you can rapidly respond to what matters AWS Path Enrichment Unmatched visibility into your cloud connections Announcement Summary
  • 13. 13 Unparalleled Internet and SaaS visibility—at scale— from ThousandEyes vantage points on Meraki SD-WAN ThousandEyes on Meraki MX devices Fall 2023
  • 14. MX250 MX450 Up to 2,000 users 4 Gbps FW throughput Up to 10,000 users 6 Gbps FW throughput MX67/68 MX67C/68CW MX75 Up to 50 users 600 Mbps FW throughput Wi-Fi & PoE Up to 50 users 600 Mbps FW throughput Wi-Fi & PoE CAT 6 LTE modem Up to 250 users 1 Gbps FW throughput WAN PoE SMALL BRANCH MX85 MX95 MX105 Up to 250 users 1 Gbps FW throughput Up to 500 users 2 Gbps FW throughput Up to 750 users 3 Gbps FW throughput MEDIUM TO LARGE BRANCH CAMPUS / LARGE ENTERPRISE Network Requirements – Supported Models 14
  • 15. Bringing “Meraki Magic” to ThousandEyes 15 BRKAPP-2727 • Automatic HA failover • Pre-configuration of apps before hardware setup • Seamless hardware swaps and upgrades • SaaS-like vendor-managed app updates
  • 16. ThousandEyes on Meraki MX Devices Effortlessly deploy ThousandEyes across your distributed branches 16 Scale visibility • No need to deploy separate hardware Reduce time-to-test • Intuitive agent activation and test workflows • Pre-configured templates for critical apps and services within the Meraki dashboard Gain enhanced visibility • Detailed network path and performance insights from each MX site • Custom alerts for proactive monitoring
  • 17. 17 Powerful insights into your Webex connections with ThousandEyes Endpoints activated through Control Hub ThousandEyes on Webex RoomOS devices CQ4 2023
  • 18. 18 Announced At Cisco Live! ThousandEyes on Webex RoomOS Devices What? • Integration of the Endpoint Agent into RoomOS • Enabled in Control Hub • See Webex Application & Network data together! • Agent provides local hardware & network test data • ThousandEyes Cloud facilitates detailed troubleshooting Why? • Meeting quality is a top complaint for nearly all companies • Webex devices being used in more challenging conditions • Webex devices expanding beyond Webex service
  • 19. 19 Motivation: ThousandEyes on Webex RoomOS Devices Cisco Webex Control Hub • Control Hub has detailed, high quality data • Data accurately reflects call quality • All data is application level • If status = "red”, it could be network related
  • 20. 20 Approach: ThousandEyes on Webex RoomOS Devices ThousandEyes Network Data • Discover Webex servers in real-time • Run synthetic network tests to Webex servers • Present all data in ThousandEyes dashboard • Also share with and visualize data in Control Hub
  • 21. 21 How will it work? ThousandEyes Endpoint Agent will be embedded as part of the RoomOS firmware Webex Automated Session Tests (ASTs) will run every 60 seconds when meetings are in progress The agent will be enabled in Control Hub & Control Hub integration will work on Day 1 Scheduled Tests will be supported Coming Soon: Local Networks (including Wi-Fi data)
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  • 25. Delivering True End-to-End Visibility Rapidly Identify and Fix Issues Increased Operational Efficiency Reveal Trends Impeding Connectivity Boosting Virtual Teamwork Monitor device health, connectivity status, and performance within the Webex Control Hub dashboard Analyze key metrics that reveal network bottlenecks and proactively resolve issues Leverage automated session tests to visualize the full network path on calls and meetings 25
  • 26. AWS Network Path Enrichment Unmatched visibility into your cloud connections with verified insights on AWS’ network CQ4 2023
  • 27. AWS Network Path Enrichment Work collaboratively with your providers to quickly resolve issues 27 Accelerates root cause analysis • Additional data sources help identify issues within the AWS network Details network behavior through cloud networks • Heuristics and diagnostic data for AWS network paths identifies AWS nodes and boundaries between AWS and peer networks Provides continuous assurance & optimization • Collected data empowers you to compare your own performance compared to what AWS reports
  • 28. 28 More Information / Next Steps Read our blog Get notified Get notified Click here Click here Click here
  • 29. 29 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps • Subscribe to our blog to keep up-to-date! thousandeyes.com/blog/ • Tune in to the Internet Report Podcast youtube.com/@theinternetreport_official • New tutorial videos on our features thousandeyes.com/resources/?cat=tutorial • New Getting Started Guides docs.thousandeyes.com/product-documentation/getting-started Blog and Podcast Learning Resources Support Community • Join the discussion at the ThousandEyes Support Community: cs.co/TESupport • Reach out to your CSM with any questions Connect With Your CSM
  • 31. 31 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.