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Endpoint Agent Part 2: Monitoring SaaS Apps from Anywhere

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Endpoint Agents monitor application experience and network connectivity of SaaS apps like Salesforce and Office 365. Performance data is collected directly from employee laptops and desktops and aggregated so you can understand real-time performance, long-term trends and individual user issues. In Part 2 of this webinar series, we’ll share:
* Metrics you can gather on SaaS performance
* How to report on aggregate performance for an app or location
* How to troubleshoot both office and remote users

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Endpoint Agent Part 2: Monitoring SaaS Apps from Anywhere

  1. 1. Endpoint Agent Part 2: Monitoring SaaS Apps from Anywhere Nick Kephart, Sr. Director of Product Marketing
  2. 2. 1 • August 18th 2016 • An overview of Endpoint Agent with key use cases, how it works and a view of the data collected Endpoint Agent Webinar Series • October 11th 2016 • Understand performance of local access networks, whether wired or wireless End User Experience LAN, Wireless, Gateways & Proxies • September 15th 2016 • Get visibility into SaaS performance from your employees globally Monitoring SaaS Apps from Anywhere Troubleshooting Remote Workers • October 27th 2016 • Solve issues for employees at home, on the road and connecting through VPNs
  3. 3. 2 About ThousandEyes ThousandEyes delivers visibility into every network your organization relies on. Founded by network experts; strong investor backing Relied on for critical operations by leading enterprises Recognized as an innovative new approach 31 Fortune 500 5 top 5 SaaS Companies 4 top 6 US Banks
  4. 4. 3 Can You Ensure SaaS Deployment Success? • Critical application traffic flows across the Internet • SaaS architectures vary and may be near or far • Users access services in and out of your offices SaaS Usage is Booming Can You Keep Up? 20%+ of critical apps are cloud based
  5. 5. 4 Monitoring SaaS Apps from Anywhere Hosting / SaaS Provider Internet Access Networks Enterprise Agents Branch Endpoint Agents Endpoint Agents
  6. 6. 5 Endpoint Agent: How it works Lightweight client software Windows 7+, Mac OS X 10.9+ Negligible resource consumption Typically <1% CPU, <40MB mem, <50MB disk Easy deployment via standard tools msi & pkg installers w/ auto-registration End-user & background components Browser plugin (Chrome & IE) & system service Always up-to-date Updates automatically, runs in the background User Sessions - Web Completion, response time, page load waterfall User Sessions - Network Loss, latency, jitter, failures, path visualization Visibility across multiple layers Agent details Access Network Topology Wired, wireless, VPN & proxy network topology
  7. 7. 6 • See details for each page that loads. • Find issues from login to critical transactions. See User Experience in Detail
  8. 8. 7 • Quickly measure page success rates and response time. • See how this changes over time by group of user. Measure SaaS Performance at a Glance
  9. 9. 8 • Quickly filter user session information for individual troubleshooting. • See Wi-Fi, VPN, proxy and other key connections. Reconstruct Any User Connection
  10. 10. 9 • Or zoom out to see performance across a set of users. • Track loss, latency, jitter and connection failures. Get a Handle on Office Connectivity
  11. 11. 10 • Find common choke points or troublesome devices. • Correlate performance by LAN, WAN and Internet path. See How SaaS Traffic Transits Your Network
  12. 12. 11 • See performance by app and compare to SLAs. • Schedule reports to aggregate data and surface trends. Benchmark Performance
  13. 13. See what you’re missing. Watch the webinar: https://www.thousandeyes.com/resources/ endpoint-agents-monitoring-saas-apps-webinar

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