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Endpoint Agent Part 1: End User Experience


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Endpoint Agent monitors end user experience from employee laptops and desktops to understand web performance and Internet connectivity of any browser-based service.

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Endpoint Agent Part 1: End User Experience

  1. 1. Endpoint Agent Part 1: End User Experience Nick Kephart, Sr. Director of Product Marketing
  2. 2. • August 18th 2016 • An overview of Endpoint Agent with key use cases, how it works and a view of the data collected Endpoint Agent Webinar Series • October 11th 2016 • Understand performance of local access networks, whether wired or wireless End User Experience LAN, Wireless, Gateways & Proxies • September 15th 2016 • Get visibility into SaaS performance from your employees globally Monitoring SaaS Apps from Anywhere Troubleshooting Remote Workers • October 27th 2016 • Solve issues for employees at home, on the road and connecting through VPNs
  3. 3. 2 About ThousandEyes ThousandEyes delivers visibility into every network your organization relies on. Founded by network experts; strong investor backing Relied on for critical operations by leading enterprises Recognized as an innovative new approach 31 Fortune 500 5 top 5 SaaS Companies 4 top 6 US Banks
  4. 4. 3 Monitor App & Network Connectivity Anywhere Hosting / SaaS Provider 3 Application Delivery Website, CDN, DNS, ISP, BGP, DDoS Internet 1 Enterprise WAN & LAN Internal Apps, VoIP, Wi- Fi and Access Networks 2 Cloud Migration SaaS, IaaS, VPNs and Remote Workers Access Networks Cloud Agents Enterprise Agents Branch Data Center Endpoint Agents Endpoint Agents
  5. 5. 4 Enter ThousandEyes Endpoint Agent • Previously unattainable visibility into the “last mile” (where so much can go wrong) • Constant, trustworthy performance data & network context no matter where your users do work • Instantly filter & drill into data to troubleshoot any machines, sites, or geographies • Identify & understand trends by reporting across aggregate data
  6. 6. 5 Baseline & troubleshoot performance for mission-critical: • 3rd-party SaaS applications • And also internal applications Three Endpoint Agent Use Cases • Local & end-to-end network troubleshooting • Wireless usage & saturation monitoring SaaS Monitoring WAN & LAN Monitoring Troubleshoot web app, connectivity and device issues for: • Home offices • Traveling employees Remote Worker Troubleshooting
  7. 7. 6 SaaS monitoring SaaS Monitoring • Visualize connectivity across users, locations and services. • See performance by office, network or for remote workers. • Quickly filter user session information for trend analysis or individual troubleshooting.
  8. 8. 7 • Baseline application and network performance across users anywhere • Remotely troubleshoot issues with VPN, SaaS or internal app connectivity. • Quickly localize loss and latency to a specific portion of your network or that of a service provider. Remote Worker Troubleshooting
  9. 9. 8 WAN & LAN Monitoring • Locate network coverage, congestion or device faults that affect specific locations, networks, proxies, gateways and access points. • Measure wireless (SSIDs & BSSIDs) and wired performance across the campus or anywhere in your global WAN.
  10. 10. 9 • Monitored Networks – Prefixes or network blocks that are assigned a Monitoring Profile with Monitored Domains – Periodic network statistics option will gather local access network data every 5 minutes • Monitored Domains – Web domains that trigger a User Session each time the user browses to a new domain, subdomain or tab Getting Started with Endpoint Agent • When a user is on a Monitored Network – Network Topology data (wired, wireless, gateway, VPN, proxy) is collected every 5 minutes • When a user is on a Monitored Network and browses to a Monitored Domain – Performance data collected from the browser, network config from the OS, and active measurements from the OS (path visualization, loss, latency) Configuration Data Collection • Install Endpoint Agent – For Mac OS X and Windows • Make sure to also install the browser extension – Link available in the browser upon agent installation • Use GPO to deploy the agent and browser extension Installation
  11. 11. 10 Endpoint Agent: How it works Lightweight client software Windows 7+, Mac OS X 10.9+ Negligible resource consumption Typically <1% CPU, <40MB mem, <50MB disk Easy deployment via standard tools msi & pkg installers w/ auto-registration End-user & background components Browser plugin (Chrome & IE) & system service Always up-to-date Updates automatically, runs in the background User Sessions - Web Completion, response time, page load waterfall User Sessions - Network Loss, latency, jitter, failures, path visualization Visibility across multiple layers Agent details Access Network Topology Wired, wireless, VPN & proxy network topology
  12. 12. 11 Demo
  13. 13. 12 Access Network Topology Wireless base stations Gateway loss in red
  14. 14. 13 Reporting with Endpoint Data Salesforce response time by office and location
  15. 15. See what you’re missing. Watch the webinar: endpoint-agents-end-user-experience-webinar