1.
DEVELOPING DIGITAL MINDSETS
Fiona Phillips

2.
Scaling agility is a problem;
it’s just not as important as
the challenges of adapting
fast enough

3.
PROJECT FAILURE
RATE IS HIGH
Gartner reports that 75% of all
projects fail to meet their
objectives

4.
YOU DON’T BECOME A
DIGITAL ORGANISATION
THROUGH TECHNOLOGY

5.
WHAT DO
WE MEAN BY DIGITAL
MINDSET
Hatred for
bureaucracy
& complexity
Obsession
with the front
line
Passion for
the customer
a mindset is a set of beliefs
and a way of thinking that
informs behaviour

6.
Capable of holding
multiple points
of view; being
open to the
possibilities of the
unknown
TRAITS OF AN ADAPTIVE LEADER
Curious, always
asking “how does
that work?” or
“I wonder if?”
Tolerant of
ambiguity, using
experiments and
measures to clear
the fog
See the system
at work; gets off
the dance floor
and onto the
balcony

7.
SPEED IS THE
NEW FRONTIER
“Don’t break down big
things into big plans.
Break big things into small
things with small plans.”
- Jeff Patton

8.
It’s behavioural!
IDEAS
DATA &
INSIGHTS
MVPs
BuildLearn
Measure
DELIVER VALUE
FAST

9.
EXPERIMENT
BEFORE SCALING
Evolve from idea to delivery using
a thin slice of cross functional
capability

10.
THE ZONE BETWEEN
GOOD GOVERNANCE AND
COMPETITIVE ADVANTAGE
GOVERNANCE
FRAMEWORKS
INVESTMENT
PROCESSES
& TOOLS
SPEED OF EXECUTION

11.
Founder-led companies outperform the rest by 3:1
Founder’s
Index
1990 20141994 1998 2002 2006 2010
Other 2014 S&P 500
Companies
Source: The Founder's Mentality. Zook & Allen
Autonomy - the need to direct
your own life and work
Mastery - the desire to improve
Purpose - working towards
something larger and more
important than ourselves
WHY THIS IS
IMPORTANT

12.
LOOK FOR
THE EVIDENCE
that shows you moving
in the right direction
CURIOSITY
over judgement
EXPERIMENTATION
over detail
From ENTERPRISES
to ECOSYSTEMS
SPEED
over perfection
COLLABORATION
over hierarchy
TRANSPARENCY
over compliance
DIVERSITY of thought
FUNDING work
incrementally

13.
"one of the things that needs to shift, if we
are going to be successful in Australia, is
waking up to the fact that the strategy of
the past is not going to work in the future".
- AFR 22 Oct 2018. Shayne Elliot, CEO ANZ

14.
BOOK
CLUB

15.
THANKS FOR LISTENING
fiona.phillips@thoughtworks.com