Young people find it easy to engage online and open up very quickly about very sensitive issues such as Relationships and Mental health issues as can be seen by the table above
Empowering Children through the use of New Technologies
Empowering children through the use of newtechnologies 2012
ISPCCThe Irish Society for the Prevention of Cruelty toChildren (ISPCC) was founded in 1889 It is Ireland’s oldest and most well-knownchildren’s charityThe ISPCC has a long, proud history of servicedelivery and advocacy on behalf of children
CHILDLINEChildline is a 24 hour listening service for childrenup to the age of 18Childline seeks to empower and support childrenthrough the use of telecommunications andinformation technology
What does Childline do?Childline listens to children by using Active listening skills and Childcentred practiceIt is an non directive and non-judgemental serviceChildline phone service is available 24 hours a day every day of theyearChildren can also contact Childline, access support and information bylogging on to childline.ieYoung people can talk to Childline’s One to One live chat service on theweb and by text. These services are available from 2pm-10pm daily.
Online Consultation, Support and Information•By logging on to www.childline young people canaccess support around issues that affect them•They can also access information about theirrights•They can gives us their views about our servicesby completing our Viewpoint questionnaire
Giving children controlChildline is a service for and owned by youngpeople which meansThe young person can decide what they want totalk aboutThey remain anonymous – they don’t have to givea name so there are no consequences tocontacting Childline.
Childline stats 2011Total number of calls received:839,258Total number of contacts: 547,340Childline Phone: 523,804Childline Online Contact: 23,536Childline Online ServicesTeentxt 17,082Web: 6,454Total 23,536
Some quotes from Viewpoint giving young people’sviews of Childline online •“They talked me through my problems and just asked questions and never assumed anything and they calmed me down if I was gonna do anything like kill myself or self harm and it’s comforting knowing someone is there to listen to you” •“It means you don’t have to pick up the phone talk out loud” •“It’s just real simple and easy and it’s great that you feel you can talk about anything” •“They listen to you and you can have your say and they don’t give their opinion or tell you what to do” • “The One to One service helps us, young people, to know what our rights are and to try and solve our problems with the people we trust before asking "experts“ for help. which is great”
Some quotes from Viewpoint giving young people’sviews of Teentxt •“You can tell them anything and you know they wouldn’t dare leek a word. I love Teentxt!” •“The people you are talking to, it feels like they are the only person who understands what you are going through and it’s a nice feeling…” •“It’s so easy to get in contact with, I would always be way too nervous to call but texting is so much easier and it’s so helpful”. •“The best thing about Teentext is that you can talk to someone when no one else is around and it makes you feel like you are wanted somewhere” •“I was kind of scared at first but it was so much easier than I expected, the Teentext worker was so supportive and it really gave me a chance to think things through when before it was all just spinning in my head. It helped me feel more in control and has just helped me so much”
Childline Online Case StudyJADEAge 13Being bullied/self harm
Advantages (for young people) ofChild centred online support• Easily accessible• Young people feel safe because of non – judgementalapproach• Children get a real sense of anonymity• Takes less time to build trust and rapport• Children tend to be more open• Gives young people more choice• User satisfaction