Child Helplines and New Media

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  • 75% OF ADULTS PREFER E-MAIL TO IM, 75% OF TEENS PREFER IM TO E-MAIL
  • DAILY STRESS AND PROGRAM DOES NOT ALLOW TO KEEP OVERVIEW
  • Child Helplines and New Media

    1. 1. How child helpline services utilise new media and technologies to connect with the young 
    2. 2. Introduction
    3. 3. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
    4. 4. Child Protection Systems Non-governmental services Police, Emergency services Psychologists, Psychiatrists, Pediatricians Services provided by government Online support services Anti-bullying helplines Helplines for runaway children Helplines for sexually abused children Helplines for internet safety Anti-trafficking helplines …… .
    5. 5. Main entry gate to child protection system Helplines on eating disorders Helplines for suicide prevention Helplines for sexually abused children Helplines for runaway children Helplines on substance abuse Anti-bullying helplines Government services Helplines for disabled children Police, Emergency services Psychologists, Psychiatrists, Pediatricians
    6. 6. Where we come from and what we do
    7. 7. 2003 <ul><li>CHILD HELPLINES FOUND </li></ul><ul><li>CHILD HELPLINE INTERNATIONAL </li></ul>
    8. 8. 2011 152 MEMBERS 167 COUNTRIES 40 POTENTIALS
    9. 9. Europe 38 FULL MEMBERS 18 POTENTIAL MEMBERS 6 ASSOCIATE MEMBERS 44 COUNTRIES
    10. 10. Child Helpline International – Europe 116 111  
    11. 11. The global movement of child helplines
    12. 12. Our Goals <ul><li>Provide adequate services to child helplines in all stages of development </li></ul>Work with the telecommunications sector to ensure that children can access child helplines Strengthen national child protection systems by improving data collection and use and advocating before key decision makers
    13. 13. Contacts to child helplines 15 million contacts
    14. 14. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
    15. 15. How long did it take for the following media to reach 50 million users? Quiz
    16. 21. Why dealing with new tech?
    17. 22. Where to start?
    18. 23. Stay up-to-date…
    19. 24. … and cool
    20. 25. … and be able to communicate with them
    21. 26. Not to miss the train
    22. 28. We have to involve them!
    23. 29. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
    24. 30. Email
    25. 31. Social Networking
    26. 32. Join the debate!
    27. 33. Thematic content
    28. 34. VoIP
    29. 35. Virtual Environments
    30. 36. Apps
    31. 37. Web Self Services
    32. 38. Chat
    33. 39. Games
    34. 40. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
    35. 41. Organisational Operations
    36. 42. Awareness Raising and Marketing
    37. 43. Advocacy and Lobby
    38. 44. Fundraising and Resource Mobilisation
    39. 45. Make It Simple And Transparent
    40. 47. Twitter Updates
    41. 49. Friendraising
    42. 52. Thank you Thomas Műller Programme Manager Europe Child Helpline International TEL: +31 (0)20 528 96 25 FAX: +31 (0)20 638 76 55 [email_address]

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