So it's 4 AM and you just got a call from a panicked executive that the system is down! Oh noes! What do you do? Troubleshoot LIKE AN SA. I know "Systems Administrator" is not the cool industry term anymore, but that mentality for fixing the big live problem, like RIGHT NOW can still help today.
You're probably in the job you're in because you're AWESOME at figuring out what's wrong and fixing problems. But your projects have grown, your team has grown, and the expectations grow with them. How do you deal with these new found responsibilities? LIKE AN SA. There are some simple processes you can put in place to help make your life easier. We'll discuss a framework for incident response, a step-by-step guide for troubleshooting production issues, and how to then learn from these outages to prevent problems from happening again.